Cushon Avis 1 933

Before transferring my funds and accessing my pension, I explicitly asked Cushon's customer service if their platform supported automated, regular monthly UFPLS withdrawals. I was assured it did. Only after making my first withdrawal was I told that their system cannot actually automate this process at all.
​Instead, I am forced to log in and request my money manually every single month. Because it's treated as a manual payment, they default to an emergency "Month 1" tax code on every single transaction, completely ignoring my actual HMRC tax code. This leaves me stuck in a loop of constantly overpaying tax and chasing HMRC for monthly refunds. On top of that, my first manual withdrawal request came through short due to system calculation errors. Also manual withdrawals take up to two full weeks to clear.
​Forcing retirees into complex workarounds just because their app lacks basic retail payroll technology is entirely unacceptable. It lioks like i have to transfer my entire pension pot to a modern provider that can actually handle automated payments and tax codes correctly. Avoid this platform if you want a reliable monthly retirement income when you retire. They want your money but make it complicated to take it when you need it. What a shame.

The person I was dealing with made the whole process less of a worry and more about getting a solution

I have tried to contact the customer help desk by phone several times, you hang on for 45 mins then get cut off, i would have given less stars but there is no option to enter zero, waste of my time and energy, my company enrolled us onto this platform....big mistake..😡😡😡😡😤😤😤😤😤😤😤😤😤😤

I have been working Ower 12 years, I have never knew or noticed anything about my pension, until few months ago.
Towards the end of the 2025 my company has been taking over by another company,
Than I received first time from Natwest Cushon, asking if I have any other pensions from the other companies, they could transfer them all in one place. I was quiet surprised, I gave them a list of my privious work addresses and they did, check and transferred all my available funds, from those old companies or organisation, to a single place, I couldn't never do.
I am so grateful what they did and they still doing asking me if any other funds somewhere.
First time I could managed to see my collected funds over the years, from the different companies.
I recommend to everyone, like my self, not been involved or interested with your past working history, or your collected funds, ower the years, may do help you, if you in any economical difficulties. I thank you for so much to Cushon support teams.

I raised an issue with cushion that hadn’t been dealt with, once I raised this issue again cushion apologised, went about correcting the problem very professional and sorted it out very quickly which restored my faith in the company

They helped me out very quickly and it was done so well.

Always fast response to any questions that I have. Great customer care!!

No service for employers.

They do not answer the phone.

They do not respond to online support requests.

Avoid this company.

James was great from start to finish dealt with my situation and resolved very quickly excellent communication and very happy with the service

pensions can be a bit confusing i needed to check that some salary sacrifice had been accounted for and creative pension confirmed promptly and accurately

It has been easy from start to finish to put all my pension into one place

Very good team, know what they are doing, the help is very good.

Have tried to block my pension transfer out of Cushon. Honestly when i thought i could be done with them they have reached new depths of incompetence.

Our company joined Cushon and their straightforward approach made me finally want to try and push to merge my old pension pots. Cushon made the whole process so simple and the easy to use app was brilliant. I would recommend Cushon to new businesses wanting to give their staff a great pension scheme. I can finally see my pension working for me and make decisions with a click of a button.

Excellent customer service from James S , especially assisting with pensions transfers.

I love Cushon. The app is so easy to navigate and it is easy to see your savings activity in seconds. Easy to add funds and I had a minor issue which they resolved right away. Great way to invest a little money and see it grow.
Only comment is that it says this is unprompted and that is not correct as I received an email asking me to rate it.

I was able to easily download, set up and use the app, see my pension and I was able to transfer my pension from other pension provider. Cushon pension provider did all the transfer process which would have been a bit difficult for me to recover. You are doing a great job.

Very helpful. Very fast response time

Good service