Czarina Avis 110

Just received parcel for my partner for event this Saturday.
Great service. Arrived on time. Thank you.

Absolutely amazing experience , designs and service .
Highly recommend the quality is well.
I bought a gorgeous top and cannot wait to wear it a the next event at Versace .
Definitely a place to go and shop!

I always love Czarina designs. Unique, bold, colorful, and high quality. I have some Czarina outfits and all embelished with some blings that looks so glamorous.

I bought my Czarina short dress in one of their on-site events and I love the service and quality of the dress. I love how vibrant the colours of the dress and the crystals sparkles in the light. I got lots of compliments!

Just received my latest purchase from Czarina and I’m blown away by how beautiful it is! The embellishment is beyond. Quick dispatch and still one to come which they gave me information about. Very happy buyer. Czarina never lets me down.. only lifts me up with the beauty of their clothes. Thank you so much!

Love CZARINA resort wear ✨ Beautiful designs, gorgeous flowing lightweight fabrics, and effortless pieces that make you feel elegant yet comfortable. Perfect for summer, holidays, or anytime you want to feel a little extra special !

I love my Czarina kaftan. It’s very beautiful fabric and so comfortable.

Just received my pink cheetah high low dress! I love it!!

Perfect timing, I can wear to my event this weekend, quick delivery!!

Would have loved to add a photo, but couldn't find an upload button!!

You feel instantly glamorous wearing Czarina Kaftans to any event. The rich detail in the colours are superb! Highly recommend.

The colours are so spectacular and all the kaftans are so flattering - hard to choose as they are all so divine. I love v neck, one size fits all and the sparkles!

Beautiful kaftan, I love it so much.

Wearing the beautiful loose Czarina kaftan for a function made me feel glamorous and at ease.

Great fabric, amazing colours and cut and can be styled so easily for a long lunch or an exquisite wedding.

Their website is very easy to navigate and explanatory.

Amazing experience shopping in store
Bought a nice kaftan that I can mix and match with my other outfits and wear it multiple times. Staff were friendly and loved the services here in their Gold Coast store
Highly recommended

The pieces I bought are a good fit and comfy , great for travel as no need to iron .

Oh my goodness - if you want to feel glamorous... and be glamorous... a Czarina outfit is a must addition to your wardrobe. Be a Czarina girl 🥰
Not only is it beautifully designed and so comfortable to wear... you are joining an elite club of fun times.

I love my Czarina outfit, it is a must for all glamours occasions.

I bought the White Leopardess Maxi Dress with gorgeous long sleeves and absolutely love it!
The delivery came super fast, the dress is stunning and very high quality too!
I highly recommend Czarina luxury label!

If there was an option to give a 0 star..I would!
* 0 Star for comunication, emails are only answered by automated ones that say " we're having system error" or " we're having a high amount of inquiries" yep..all the unsatisfied customers!
* 0 Star for poor quality of product, I purchased a twin set, the top was not to true size, and different shade of pink to the bottom. Definitely not worth the $400
* 0 Star for delivery process, i waited 8 weeks, from day of ordering to delivery at my front door. My emails were not replied by a human, and I had no idea and no way of getting some answers.
* 0 Star for return policy, its been 2 weeks now, since I received my order, and emailed for a return and refund...more automated emails!

I will never purchase from Czarina again! Once they take your $$ they dont care about you.. Customer Service is appalling and non existant!

Gotta go now..I have a phone call to make to Consumer Protection, ACCC

I bought two items in December 2025. It is now April 2026, and I have still not received my items. I have reached out several times to the company, enquiring on delivery status and then even asking for a refund. They take 7-10 days to reply and always promise it will come the next week. Excuses are ridiculous. I have still not received my items nearly four months later.
No product and no refund.
Disgraceful behaviour.
I am going to Fair Trading NSW.

The reason there are lots of negative reviews is because of the appalling customer service and dishonourable tactics used,
- to wait 6 months to get your money back is ‘negative and true’.
- to be accused of wearing an item that you returned in the condition you received it in - unworn, all labels attached and in original packaging is ‘negative and true’.
- to be strung along with meaningless emails and false promises is ‘negative and true’.
- to be lied too and deceived about ‘no returns allowed as it was a FINAL SALE ‘ when it in fact it was not. Company did not want to honour the ‘returns’ policy is ‘negative and true’.
- to make the customer fight for their consumer rights is ‘negative and true’.
- for the company Czarina to withhold a product and not return monies/and/or product is ‘negative and true’.
- To steal and live off other people’s money is ‘negative and true’. (as I had to contact the bank to be made whole). Czarina was happy to have both the money and the product .
- to only be offered your money back if you removed an honest, factual review is ‘ negative and true’.
I do agree that some of the products are stunning as I have some lovely pieces and had no trouble in attaining them etc. however, if you want a return product that has a ‘fault, and is not as described’ then be prepared for the negative, appalling customer service - true.
I actually gave Czarina 5 stars for the ‘absolutely exquisite dress’ I received.
This happened to me - a true and factual account.
This company needs to be accountable for their actions or lack of them.
Absolutely appalling customer service - unfortunately negative, but true!!!