Czarina Avis 

I have made a purchase, my order hasn’t been sent, phone numbers are disconnected and all emails etc have been ignored. I wish I had read reviews before making the purchase.

The company that ghosts you. 4.5 weeks and still crickets. DO NOT BUY UNLESS YOU ARE IN STORE. Purchased dress for an occasion which has been and gone. This company should be accountable for their lack of service and communication. BUYER BEWARE.

Hello everyone, I ordered a dress and came in four days I was happy with it, the second dress I ordered it’s for my birthday and it’s not here yet …, 9 days now and there is no phone Nr ? I send an email and they told me it will come in two weeks? And now I have to look somewhere else to buy another dress from somewhere else? I’m very upset and frustrated !!!!

Early September, 2024 i made an online purchase of a dress for an upcoming event.

In the order confirmation email it stated there would be delays in delivery. Given this, i patiently waited for an update that never eventuated.
Three weeks later i contacted them seeking an update on my order. I was advised that i would receive the order by the following week. On the Sunday prior to the commencement of that week i received a communication advising as the dress was out of stock i would receive a refund. However, the refund received was not the full amount incurred. I immediately advised them of their failings in respect to same with no response. I have sought remedy from Paypal and with my Bank for rectification of this issue.

As per previous complaints i also note it seems their Australian stores have closed and telephone options are no longer in existent.

Given the above i will also make enquiries with Consumer Protection as a customer who has not received a product should receive their monies returned in full.

I note the business is still registered notwithstanding the above and ironically i continue to receive emails offering discounts which i will be ignoring.

Buyer beware!

Never arrived they have shutdown Australia wide wish I saw these reviews. My bank is involved now and investigating this fraudulent company that’s are stealing customers
Money. Don’t buy you won’t get your clothes and they will steal your money and send you generic Emails. This is why I’ll
Only ever buy Camilla! The media will find out and I hope everyone gets their money back! Along with all contact details are disconnected so you can’t call and get generic emails back saying it will arrive they are thieves don’t buy from them ever!

DO NOT BUY!! VERY BAD SERVICE!!
I ordered a dress online with espress post, after a week I had no updates on ny order so I emailed. Recived a call from Zula at Sydney warehouse advising my dress was coming from international.i was under the belief it was from sunshine coast or Sydney as per website.Zula then said they had other styles , sent me pics via text and non were suitable so I request a refund as I paid express becuase I needed it by a certain time and was told to email a refund request.I did and have sent 4 email since with. No reponse, the dresses are high price point but don't expect good customer service .I feel like I've been scammed out of $200!! Cannot afford this as I afterpaid so I could have a beautiful dress.Defiantly not a great experinace, very disspointed ...

Have previously bought instore at Birkenhead Point and bought online... love their clothes, but they are clearly out of business and not telling anyone as both of their stores have closed yet they still list them on their websites. You can't speak to them (the phone numbers don't exist) or get an email response. Still they send multiple weekly emails offering discounts and new products.. I'm so grateful that before ordering I called the sunshine coast plaza centre management to ask why the phone didn't work and that's when i discovered the stores were gone. i tried endlessly to get in touch but thankfully did not order and do my dough... Order at your peril!

I ordered a dress on-line as I have done previously. I got an email confirmation of the order (placed 1st August) but nothing further. After waiting 3 weeks I tried to contact them to get an update. None of the phone numbers were answering and the shop at Sunshine Plaza Maroochydore is vacant. Fortunately I made the payment of $299 through PayPal who also tried to make contact with them - obviously without success - because I received a full refund. I am still getting regular emails from them offering discounts etc.

I ordered a $399 dress from website. I had tried a small size in store and decided to order an XS size. When it arrived, it was way too big and the quality of print and fabric was very synthetic and nasty. I emailed them several times, no reply, website said to send the garment so sent it to returns address in Sydney, Aus Post said the address doesn't exist! I called and the phone number on the website is a disconnected number. Don't order anything online from them. Now I have no dress and no refund. Only shop in the store where you can see what you are buying.

Super unhappy purchased the garments and no reference once purchased its been months and no goods. After calling them they respond on a voice mail to approach via email which i have done several times and no response! Pretty poor!

AN UPDATE ON MY PRIOR REVIEW!
AND IT JUST GETS WORSE......
EVEN I DID NOT THINK IT COULD BE!!

This update is being written on 15/9/24......I cannot seem to change the date of review below!

After much messing around, emails back and forth, promises of my refund being forthcoming.....NOTHING!

Items were returned, in their original packaging and having never been taken out of same, AND received by this SO CALLED BUSINESS on 19/8.

Australia Post tracking confirms this, as has this "business"!!!!!
I am still emailing and attempting to receive a refund just shy of $400.

No responses save their accountant works only on a Wednesday and that it shall be addressed, "thank you for your patience"!

They did email once to query why I am so concerned about this issue.....SERIOUSLY!

This is bordering on THEFT! I paid for these items in April, they have now had them, for close to a month, as well as my money.... but no refund no apology no anything!

So I don't have any leverage, now the items have been returned and I HAVE NOT RECEIVED MY REFUND which they STATED WOULD NOT BE AN ISSUE!

JUST DISGUSTED! They should not be allowed to hold a business nor company license to operate in Australia or indeed anywhere!

As they now have the returned items and my money.....next step will be interesting............

I agree with all the other 1 star reviews! I wish there was a negative number I could place, instead of a 1 !! I ordered and paid for 3 pieces to make a suite in the "Heart Forever" pattern on 11/4/24. Which is very distinctive pattern hence ONE NEEDS the leggings to make it work. Did receive 2 items, but still awaiting the matching leggings! After numerous emails I received a refund for the price of the leggings! Which is not what I required. If the item could not be delivered I required a FULL REFUND for all 3 items and would return the unworn/unpackaged top and cape I had here already. Apology after apology, excuse after excuse for the delay etc and they will be here next week or the week after or the week after that! After so long and so many emails, to which there has been no response. I made it clear YET AGAIN to this so called business that I do not want the 2 items I have here BUT a refund of $359 odd and a return address to send items I have received and remain in their original packaging. Apparently times are tough, she is a single mother, it is customs etc etc. The fact that emails or any form of contact are pretty much ignored, in the hope I go away, is not going to happen. I agree with the person who referred to the ACCC!

Lovely dresses, great prints, colours and embelishments. Very good customer service.

I ordered a dress for $899 on the 28/5, to date I have not received the dress. It’s been 3 weeks, called Maroochydore store 1 week
Ago, spoke to Kelly who was going to call their office to enquire about my order, still no response. First time purchaser, biggest mistake. 5 messages sent via online and still no response. I will be lodging through ACCC a complaint as well as google review, I will look into legal proceedings as this is a joke . This company has zero customer service.

I have been waiting for my refund for three weeks now.
Buyer beware. You need to pay to post the item back to Sydney.
Customer service email is overseas and and all I get is, well look into this and get back to you.
Sydney phone number goes unanswered.
Still waiting for my refund.

Beautiful designs so I was excited to place my first order with Czarina. What a mistake! Do not order from this company - I paid for items showing as 'In Stock' and later found out when my order didn't arrive, after numerous calls and emails that went mostly unanswered, my items hadn't even been manufactured as yet!! After the frustration of trying to deal with this company, I was at my wits end. I contacted my credit card company and received a refund - but it took 45 days NEVER AGAIN. I wish I had have read these reviews first! Seriously, save your money and buy a Camilla instead. A much more pleasant experience!!

I gave it one star because I could not give ZERO
I have written 20 messages and have called a number of times. They told me they can do a special order.
WORSE CUSTOMER SEVICE I have ever dealt with!!
That is very disappointing I have purchase many pieces from them
My experience has been all of February to forever I guess

You want service? CAMILLA.com is the answer

THEY EVEN SEND YOU GIFTS for appreciation of purchasing a number of items!!

The quality is terrible. looks nothing like the pictures. Their policy states refunds, don't believe it. Emailed their Director Nikki several times, I finally disputed the charge with my credit card. Their name is Czarina USA but they ship from India only accept returns to Australia-shipping is half of what the products cost and they will only give you store credit so I would pay $250 to get $700 worth of store credit for poor quality.

The garments are absolutely beautiful but the customer care is zero. I have never dealt with such an uncaring and unprofessional company, they don’t give a s… about customer service. I have ordered 3 dresses from them all beautiful but the time and lack of correspondence to get these dresses was a nightmare!! I would never buy from them again - I am still chasing for a refund. Do not fall for the 2 day delivery payment as it took 3 weeks for my order to even get to despatch - as a paying customer you need to get your act together and care more as word of mouth is everything in business!!!

Terrible service. Purchased two items on 29 December 2023. Only one items delivered on Tuesday 16/1/2024. The other item which I need for 3 February wedding was not in the package. There was a note to say it would arrive in a couple of weeks. The item I did received, a medium kaftan drags to the floor. It can't be altered without ruining the design so I asked for a refund. Czarina website state you must apply for a refund within 7 days by sending an email to their sales email address. I did this on 17/1 and again on 18/1, no response. Tonight, after deciding to look up reviews on Czarina I am shocked to find 84% reviews give one star due to very poor service and items not being delivered. Tonight I've written to their facebook page. Tomorrow I will be lodging a complaint with PayPal.
19/1/2024 update - I contacted Czarina via their website last night. Today I can see the message has been seen but no courtesy in reply. I tried to send a second message to say I know they've seen it but it wouldn't send. I HAVE BEEN BLOCKED!!!

The worst service ever
Purchased 2 items early December 2023
and still no sign of purchase and it's December 29. They ignore emails and don't care about customers