Dave & Adam's Card World Avis 

I ordered the new Yu-Gi-Oh Battle of Chaos booster box set from D&A. I ordered a case of 12 boxes; I was concerned that the address I'd given was incorrect/different to my actual address - I contacted their support service and I got a very quick, prompt and helpful email back in a matter of hours. Customer service was good; Item arrived with no issues and just as expected. I can recommend these guys for buying booster boxes.

I bought 2 items - card toploaders and a set of Pokemon galar pals mini tins. The toploaders seem fine, just a little dusty. The tins on the other hand... I suspected they were resealed when I saw the packaging wrap. This was confirmed when I opened them and found Sun and Moon packs - not XY packs that they are supposed to have! Their description says "Product is from sealed cases straight from Pokemon. We make no guarantee what the booster packs will be." Well, if they came straight from Pokemon, they'd have the correct packs...
So buyer beware - they won't have the XY packs. Luckily I got good pulls still.

I've placed about 4 orders at DACW now and had no issues at all. My contact person is very helpful when I have any questions about products or my order.
As I live overseas, I also must say that the packages are packed very carefully and delivered pretty fast.

If I didn't have to pay import duties and taxes I would have ordered even more already! I would definitely recommend them!

READ BOTTOM FOR UPDATE AS WELL - DONT BOTHER BUYING HIT PARADE !!!!!!
Unfortunatly dealing with an issue. I noticed there was a Hit Parade section for Jerseys on Dave and Adams website. I thought this was a great idea. Chances to win awesome jerseys. The product launched DEC 6 2020.

UnfortunatIy, I received a Canadians jersey signed from Max Domi who was traded 2.5 months before the launch of this product to another team Columbus. My issue is not the Max Domi the player.

My issue is I was sent an active player's jersey that no longer plays for that team. If the palyer was retired I would totaly understand, if they were traded after the release date as well, but to send a signed jersey that the player was traded months earlier of the previous team is not right. There is no value in this jersey at all with either fan base. I called in 3 seperate times and was told someone from the HIt Parade department would reach out. I never heard back from them. I emailed to the company customer service email 3 seperate times and did not receive a response.

As I never opened the bag with the jersey I was hoping to send it back for a return and get sent another jersey. I am not looking for money back just a jersey that represents the players team they are activly playing for or if retired no problem on whatever jersey. I just nthink it's unreasonable to think anyone would want this jersey.

Hope they right this issue but so far not going so well.
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UPDATE - As the owner has stated at the bottom they did contact me, through email to deny the return. I gave you guys a chance to rectify the situation.

SO THANKS FOR THE OLD OVERSTOCK JERSEY YOU COULD NOT SELL ON THE FLOOR AND DUMPED INTO THE SUPRISE NOTHIT PARADE BOX!

BEWARE YOU MAY GET DAVE AND ADAMS OLD UNSELLABLE PRODUCT FOR $300. MUCH APPRECIATED!

Hello DACW,,

This is my 3rd time sending an email. I have also spoken to customer service 3 times as well. I was told the hit parade department rep would reach back out to me regarding a return on a jersey return.

I have yet to receive a response and would like to have this issue resolved. I am a very honest person and do not like to send angry emails as it does nothing for you or me. Please respond back to my original email pasted below. I would really like to have this issue dealt with asap.

Thank you.for your time.

EMAIL THREAD

to DACW

Hello DACW,

I recently noticed you have Hit Parade for jerseys and thought this was an awesome idea. I processed an order yesterday and had delivery today. Great service.

The product says it launched on Dec 5th as per the details on the
Release Date: December 5th, 2020

ORDER # 3--------
I was shipped box #53/100. I was unfortunately disappointed to see that the jersey I got was Max Domi ( Canadians Jersey ). The reason for the disappointment was he was traded in October to Columbus, before the launch date of this product. So I received an active players jersey from the team he does not play for anymore. I have ordered another jersey but have this one unopened in the bag. I was looking to return the jersey. I am even open to receiving another box. It's not the money I am looking to get back. I just feel there was no indication the jersey of an active player could be from a team they are not currently playing for. If it was a retired player I would totally understand, but active seems like that should not be the case.

Please let me know what can be done. The bag inside the box is unopened and I hope to resolve this issue. Thank you for your time.

DAVE AND ADAMS EMAIL RESPONSE
Curtis,

Thank you for reaching out, after speaking with Hit Parade about the jersey we unfortunately cannot accept the return. Due to the jersey being officially licensed and having no blemishes it does not qualify to be returned. Once again thank you for reaching out to us and if you have any other questions please feel free to email or call.

MEANING - KEEP THE JUNK WE DONT WANT IT BACK

Ordered a hobby box and received it a few days after the order. The package showed up on my door step smashed, ripped and compressed. The contents were all damaged, so I reached out to Dave and Adams to get an exchange setup. That is when the nightmare started.

They will not doing ANYTHING for the customer until the damage claim has been completed. AKA until THEY get their money back from the claim. Here I am, out the cards and the money with no refund in site. I work in E-Commerce also and we make sure to take care of the customers when they receive a damaged order. Its not their fault the package showed up damaged, so why should they wait and be inconvenienced? If I could give this company 0 stars I would. I am a new customer to their website and will not be coming back what so ever. AVOID AVOID AVOID.