DAI Post Avis 

My package was left in a completely open, random mailbox on the footpath because it didn't fit in my mailbox. It was easily accessible to anyone walking past and was subsequently stolen.

The driver could have left it at my front door, which is secure and covered by security cameras, but instead chose to leave it somewhere completely inappropriate.

When I contacted the company, their response was essentially, "We did what we were supposed to do," with no accountability or meaningful assistance.

Extremely poor delivery practice and even worse customer service. I definitely won't be using this company again.

I can't speak to the timeliness of the delivery as the sender sent to an incorrect address. Once I realised this I got onto the customer service people who were very helpful and great to deal with. They confirmed with the sender to change the address, and then I received my parcel within a few days. Everything along the way was followed up exceptionally.

Had an issue finding the parcel, called customer service, answered pretty quickly, agent resolved the concern and followed up as well.

Found my package and organised to have it sent back to me. Straight forward and very polite service. Shout Out to Scott for his assistance! Thank you.

There was a little problem delivering my parcel, however thanks to Fretzie it was redirected and I received my parcel the next day. Communication was excellent and she offered great support.

This company delivered my parcel to the wrong address, and now it is gone. I’ve had many parcels delivered to my address, so I’m not sure how they got it wrong. It was a present too, and now it’s no where to be seen. Very disappointed

Thank you Scott Jala from customer service for the help. Had an issue with not being able to find my package because it did not specify in tracking the delivery location, but was able to locate it with help.

they don't even deserve one star to be honest - today for the fourth time Daipost stuffed up a simple delivery to my home - a book I'd bought from the UK the postage charge was more than $50AUD!! I live on a main road, there is a letterbox for the house (not a unit) and a driveway for deliveries. Each and every time Daipost has been involved they stuff it up. I stayed home today to get my delivery - at 5.45 I looked at my tracking to see that it had been returned to the depot - no reason given at all. They don't even use their own drivers just contract out to dodgy looking drivers the last one's van had more hits than the Beatles! They are the worst courier company in Australia if not the world.

Very helpful and very friendly

They left my small parcel (could have fit in my letterbox) in the complete wrong building and took 3 days to get back to me with "proof of delivery", then when I went to retrieve the parcel from around where it was left it was no longer there. Communication read like an AI bot and they closed my dispute saying I need to take it up with the seller.

box open and products inside missing. Their proof of delivery photo clearly shows a box that has been opened too

Angelica Canete did a great job in helping me get a package delivered. I sell items on Etsy and the buyer gave me an address without the apartment number. I contacted the buyer several times for the apartment number with no luck, so I even tried calling the recipient in NZ. They didn't return my calls and even Angelica called to leave a message trying to get the apartment number. Finally, they responded via email. However, the package was delayed so much it was sent back to the sender, which is an issue because I didn't send it myself, I use Printify to create the items I sell. However, she was able to reroute the package back to the recipient and it was finally delivered.

Thank you Jay for your help.

My parcel was lost and they help me find it..after 2 days my parcel was at my doorstep. Very helpful and faster service.

Fast delivered and well responded to query.

Awful awful awful completely unhelpful,inept,can’t believe this is a working business because surely no one would use them twice

If I canI will given minus 100 for DAI
Unreliable,terrible delivery company.
How on earth Australia let them to do any business
4th Aug.2026 attempted delivery DAI say.Was NOT delivery at all.I contacted on a phone head office on Wednesday 05. Aug 2026. Promised to 24-48 hour I will get messages.Nothing happened.I called again on Friday 07 Aug 2026 and another promise the next 24-48 hours and still nothing happened.I already confirmed my residential address both times
Today Thursday 13th Aug 2026 I am all day home and afternoon 4:08 pm I received- Delivery attempted
But not to my address.Probably going back to USA
I high recommend NOT to use DAI

Just a despicable company all round. All ways problems when dealing with them.

dai post in new zealand your lucky if you get parcels from overseas to you this company needs a good shake up purchase my items online ebay needs to change this company avery poor service they say on email parcel on the way still waiting after several days plane touch down in auckland new zealand from richard e foster auckland