Daisyaston Avis 

The online shop was easy to navigate, the descriptions were great and the images true to life.
The light completes my bedroom makeover.

The light we bought off Daisyaston for just under £250 was a beautiful silk pendant in a classic mid century style that we had first seen online for well over £400 in a number of stores. The quality was superb and - just as importantly - the service provided by the lovely folks at DA was superb. Would deffo use these guys again.

The light came and it was as described. We had a few questions and they were very responsive

Beware of ordering from this company. The light shade I received is poor quality and does not resemble the images online. It also arrived with a dent in. I have emailed asking to return the product, but despite their website stating they’re a UK store, the returns address is in the US and it will cost me over £100 to send it back there. I wish I’d checked the reviews before ordering - please avoid!

Light fitting arrived in stated timeframe, looks good, we are pleased with it.

Lovely light, looks great.

On the whole my experience was very good. I knocked off one star as it took rather a long time for us to receive our light fitting, but once here we are very pleased with it. The customer service was also very good, and very prompt, when I emailed them.

Please be careful!

I recently purchased a ceiling light c. £200. It arrived from China with no safety certification or UKCA/CE marking. The power cables looked extremely thin and there was no earth (yellow/green cable) which is a hard requirement especially when the light has a metal mount! My electrician refused to install it, saying it was not legal or safe.

Further, the light is extremely poor quality - definitely not Japanese silk as it claims. This is not a UK business as their website claims, just another drop shipper.

Full disclosure - Daisy Aston have offered me a refund but I still feel it is important to warn other buyers that the company is shipping illegal products. It seems some other reviewers did not receive refunds (or the product) - bear in mind you can do a s.75 chargeback if you pay by credit card.

They claim a quick delivery but honestly don't even bother. It's been 3 weeks and still nothing. Finally you realise it's actually coming direct from China and very poor quality. Do not order from here, no way to contact them and delivery timeframes are non existence expect around 1-2 months for delivery

Ordered lights on website, it said 3-7 business days for delivery. It has now been 3 weeks and I still have not received my order. I have contacted customer services who still cannot tell me when it will arrive.

Update: Order arrived just after 3 weeks. Daisy Aston said this delay was due to Evri and therefore was not their fault and was out of their control. I felt the lights were of low quality and the inside of the light had a silver colour that had not been shown in the product photographs. I emailed Daisy Aston to ask for return shipping instructions (as these are not on the website). It took 3 emails to get these.

*** Daisy Aston said "To make things right, we’d be happy to offer a free return label if you’d be kind enough to remove your review relating to the shipping time, as unfortunately we were also left with not much help from Evri's customer service." ***

I said I would update my review, and was sent a free returns label. I have now received my refund.

I think the practice of asking customers to remove bad reviews in exchange for free return labels is unethical and I wonder how many more bad reviews have been removed from here...

Arrived very well packaged. The lights take a bit of work to install but it is worth it. They look awesome and we will order more in the largest size.

Unusually in this world, emails were responded to quickly by a person, it makes a huge difference. Products came well packed.

The light is of good quality and is bright and matches the description on the website. There was confusion over the light arriving in two separate parcels which was dealt with promptly and efficiently by the great customer service team.

Great lights. Well packaged and god customer service by email when I had a question.

Abysmal Quality - avoid at all costs!
I just opened an order of a Japanese style light I brought from this store. Not a cheap light I might add but I knew as soon as I looked at the box I was in for disappointment. It had come direct from China (the website gives no indication of this or I wouldn't have ordered). The workmanship was shoddy, there was glue everywhere and the electrical components look suspect - I have serious doubts about how safe they are. Based on the reviews I have ready here - I suspect the email I have written asking for a return for refund will fall on deaf ears. I usually do check Trustpilot before I order and I thought I had, but I can't have. I have been ordering so many things for a house renovation, I must have lost track. Save yourself the hassle and AVOID.

Easy to contact and was very helpful in answering any questions regarding the lampshade and fitting.

DO NOT BUY ANYTHING FROM THEM
Any positive review has been left by themselves. They are scammers

Good customer service. Delivery time ok considering international shipping.

Would definitely not recommend this company. Ordered some pendant lights, delivery 7 days. 14 days later they turn up, I no longer need them. I request a return, which I get asked if I would accept 30% refund and keep the lights?! I don’t need the lights as had to buy others due to my new kitchen being fitted. Can only contact via email, address to return is not accepted by Evri and states is not valid. I feel completely conned. Do not buy from this company