Darn Tough Vermont Avis 

I’ve been trying to return a pair of socks for 9 days now! Their computer system states that I’ve returned them but I haven’t and they agree with that however, they say they have to produce a manual returns label for me to return them and guess what …. I’m still waiting for it. Absolutely shocking customer service. Take days to respond to emails with nothing effective in any response. I will never ever purchase anything from them ever again and I will be advising many of my friends and shop owners not to stock them because of the awful customer service I’ve experienced. I’ve been an online shopper for 25 years and never once experienced such awful customer service!

Absolutely dreadful customer service! Not what you’d expect when you are purchasing premium products. Firstly no phone number. What kind of business doesn’t have a phone? I ordered some socks last Thursday 20/02/2025 evening at £27 a pack. About an hour later I decided to actually check how many came in a pack. I was horrified to find it was for a pack of 1 pair! I immediately emailed them to cancel the order, I received an automated response. No one got back to me and it’s now Tuesday and I have 2 pairs of socks I don’t want and a whole lot of inconvenience. I have emailed them again today and yet another automated response.

My order number DTUK25532

Great socks!
Best I own and favorites to wear.
Helpful customer service. Reasonable ship times. A tad toward the large in sizing. Boot socks have excellent height. Website descriptions are accurate,

These socks feel horrible on your feet - sliding in your shoes. I am used to all cotton. They felt so uncomfortable it made me question what they are made of. Oh it's Nylon. One of the worst materials for micro plastic pollution.

They make such a great product. My go to sock brand, from running to hiking.

Socks are good. Unfortunately, I was only delivered four and a half pairs (when I ordered five pairs). They were very slow to respond to my emails about the problem; however, I did order over Black Friday weekend (which might well have produced a glut of customer service enquiries, I suppose).

Anyway, I did receive a replacement pair today, so I ended up basically happy... even though the slow initial response concerned me a bit 🙂👍🏻

I bought a pair of Darn Tough heavy weight tactical socks a few months ago just to see if they were really any better than ordinary wool socks, and I couldn't be more pleased. I only wear high quality wool socks, so that's my comparison point. These socks are as comfortable as any other pair of socks I own, and MUCH warmer. Additionally, being solid brown, they are attractive, and there's nothing in the appearance of these socks that would be out of place with a business suit. I plan to buy another pair in black, which I will wear in place of dress socks, and no one will be any the wiser - but I'll be a lot more comfortable.
For anyone with circulation issues or diabetes, anyone working in cold conditions, or anyone who simply likes the feel of warm feet in well-cushioned socks, these are for you.

Really nice quality socks.
Perfect with the lifetime warranty when the finally was used up.
Incedible customer service

Socks only last around 3 months before getting holes. The warrant process is drawm out. You have to fill a form, get approval, then send photos of cut up pair of socks (even of only one has hole in). On the second time I did this I was made to feel like I was being dishonest. They even suggested I tried a thicker sock!
Then when I've tried to redeem the refund points it says my payment cannot be verified. In my opinion you're much better off buying cheaper socks that will last just as long.

I had been toying with the idea of ordering a pair of socks from Darn Tough for a while and I finally made the decision and ordered a pair of Micro Crew Midweight Hiking Socks. Their lifetime warranty definitely swayed me, as I was originally wary of paying a higher price for just one pair of socks. The shipping was faster than I expected coming from outside the UK and when the socks arrived they were great quality. I will be buying another pair and hopefully that will be all I need for life. I definitely think it's more cost effective than re-buying cheaper pairs every few years. I can't wait to test these out travelling in the Winter

Up until today, I have been an loyal buyer of Darn Tough. I have many pairs of Darn Tough's and no issues up until today. I went to put my no show on, and my finger went through the back, they are just over a year old, worn once a week at most, as I rotate my socks. So I used the Darn Tough Lifetime Warranty and will be getting my new socks soon, but in order to get this, you HAVE TO CUT YOUR SOCKS that have the hole in them. What UTTER waste of a pair of socks. Shameful.

Very satisfied with these socks
Have many if them since 10 years +
And just have the first one with hole
Just applied for the life guarantee on the .eu site , et get my redemption quickly !!!
Now you can buy darn tough in europe from any vendors and get the guarantee with darntough.eu

Bought a pair of the “Cool Max” no show socks. Within 10 mins of wearing them my foot were overheating and sweaty. Will definitely not be buying anymore pairs.

Well more than two weeks and 12 messages after I placed my order, I still don't have the right socks or any clue when I will get them. They did send the wrong product, in the wrong size, fairly quickly, but they seem pretty clueless as to what to do next.

I ordered 2 pairs of socks. Was sent the wrong size and wrong type.
I ordered from the uk so it’s going to be a bit of a pain to return them now.
Socks feel pretty solid in fairness, just don’t expect them to get the order right first time.

Ordered three pairs, one arrived with holes and flaws so can't say their quality control is worth a penny. Second pair have lots of loose threads after one wear and look shabby already, third pair I hope I can return for refund. Spend a fortune on these but they ar not a patch on Bridgdale and the customer service is seriously wanting some attention.

Wonderful socks, but I got charged £114 by FedEx for customs charges and Darn Tough were unable to resolve this.
I bought the 4 pairs of socks from the UK website, paying UK delivery charges, as a Christmas present. In late Jan I then got issued with a charge for unpaid customs charges by Fedex. Despite having tried multiple times and ways to get this repealed since then (and to do Darn Tough uk justice, they attempted to help), it was impossible, so I have ended up paying £114 to FedEx’s debt recovery agency as they would not respond to my emails themselves. While this may be have been partly a FedEx issue, Darn Tough were not set up properly to prevent this issue. I recommend avoiding buying the socks directly from the website and find a UK retailer. The quality of the socks themselves is terrific.

Most socks sag on me at the end of the day, but these feel just as good as when I first put them on. I consider these luxury goods (and I am not much on luxury goods) that I am willing to pay for. I would like some more neutral colors, though, as I live in the south, and my socks are very visible.

First of all the socks are great! You get the quality you pay for!

While most companies won't live up to their grand guarantee claims, Darn Tough are leading the way!

When a pair of socks started to develop small holes after three years I filled out the online form, to be honest I was really expecting them to be "Unconditionally Guaranteed for Life".

However their customer service made contact very quickly, and with some simple instructions to follow the socks were then replaced.

I was very impressed that they stand by their products to this level and honor their warranty, so I also bought another pair.

Very happy customer indeed! :)

Darn Tough socks for without doubt the best socks I’ve ever had.

They are so comfy. I don’t think I ever expected them to be so cushioned. I wear mine for work every day. I’m on my feet all day every day in all weathers, and be it hot or cold they’re perfect.

I would recommend them to anyone wanting super comfy socks.