Darn Tough Vermont Avis 

85
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve been wearing and recommending darn tough socks for about 5 years. The socks are very high quality and extremely comfortable. I brought two pairs of darn tough micro crew mid weight hiking socks o... Voir plus

Noté 1 sur 5 étoiles

Terrible customer service. I received a pair of socks last week , bad bubbling on socks . Sent email to them and DM on Instagram . No reply ! I am going on a trip tomorrow so that was the point of ord... Voir plus

Noté 5 sur 5 étoiles

First class customer service. Above and beyond the norm. Warranty return without any issues, a company to be trusted without any concerns.

Noté 5 sur 5 étoiles

The hiking socks eventually wore out after 4 years, but there was no problem ordering a replacement. I have trouble with friction and blisters when hiking and every other brand of socks I've tried... Voir plus

À propos de l'entreprise

  1. Fabricant

Écrit par l'entreprise

Darn Tough Vermont Socks are purpose built premium merino wool socks made in Vermont, USA. Our socks are guaranteed for life to be the best fitting, most comfortable, and durable socks you'll own or we'll replace them.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

85 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,7

Tous les avis

(85)

24 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The best most comfy socks ever

Darn Tough socks for without doubt the best socks I’ve ever had.

They are so comfy. I don’t think I ever expected them to be so cushioned. I wear mine for work every day. I’m on my feet all day every day in all weathers, and be it hot or cold they’re perfect.

I would recommend them to anyone wanting super comfy socks.

12 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Had ordered a total of 5 pairs of…

Had ordered a total of 5 pairs of shocks, and delivery came all wet-shocks with terrible packaging for the product. Asked for a new pair of socks and returned the one received earlier, now after a month today, still waiting for my socks to arrive.
UK customer service is terrible I believe.. They keep on 'getting in touch with their team' for weeks.. Why do you exit if can not deliver and answer the consumers?

26 janvier 2024
Avis spontané
Noté 3 sur 5 étoiles

With all of the hype

With all of the hype, these are simple sweat socks, softer than many, and way overpriced - $22 for a pair of sweat socks?! - with all kinds of gimmicky sizzle.... and the prices go up from there. Granted they are made in the USA, and that is important to me. Still ... almost as happy with socks from Costco where I can get six pairs for that amount. Although I'd rather buy American, as long as they are NOT made in China, North Korea or Russia .... I'm fine

15 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Good experience

I highly recommend Darn Tough. I have a pair of socks that need to be exchanged due to some problem with my socks. It took less than an hour to approve my case ordered the new one on the same day and got my new pair of socks less than a week

22 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Lifetime Warranty Exchange Process

Due to the lifetime warranty and a recommendation from a friend, I have purchased eight pairs of Darn Tough Socks:

1. Men's (S), 1/4, Cushion, Midweight, Tactical Sock, Black x3
2. Women's (M), Micro Crew, Cushion, Lightweight, Hiking Sock, Ceres Aqua
3. Women's (M), Micro Crew, Cushion, Midweight, Hiking Sock, Treeline Blue
4. Men's (M), Micro Crew, Cushion, Midweight, Hiking Sock, Lava #2
5. Women's (L), Boot, Full Cushion, Midweight, Hiking Sock, Denim
6. Men's (M), Over The Calf, Full Cushion, Heavyweight, Mountaineering Sock, Smoke

Despite following the manufacturer's instructions (handwashing and air drying the socks), after cca 2 seasons of irregular use (I only used these socks for hiking, and I only hike during the summer), three out of eight pairs of my socks got damaged. Back in May, I sent them to the company's warehouse in Germany and diligently followed their returns instructions. This was 6 months ago. About a month after sending the socks for an exchange I contacted the warehouse to see what's the status of the exchange and they told me that they never received my package. I have emailed them back and explained that according to my local post office, the package was successfully delivered to the following address:

Impress Markets GmbH
Hochstrasse 10
63826 Geiselbach, Germany

I have also asked them to please check again as the package should be in the warehouse. They again claimed that they did not receive the package to which I replied once again explaining that the delivery was confirmed and saying it is not possible it was not delivered. To make things worse, I have provided a return address on the package in case something goes wrong and the package doesn't get delivered, but the package was never returned to my address. After just 3 of my emails in total, they responded rudely, and told me that "We think the case is closed here." The company still claims they never received the package and my instinct tells me that's complete nonsense and just a way to bypass having to exchange the socks.

EDIT: After writing this review Trustpilot sent me an email asking for my contact as DarnTough wanted to get in touch to sort this situation out. Michelle, the CS Manager from Vermont reached out to me yesterday and apologised for the difficult experience I had with their German business partner and she also apologised that they haven’t contacted me sooner. She offered to replace the socks I had sent for replacement and said she would ensure I was issued a credit that covers my selection which was sorted out quickly. I was pleasantly surprised and I genuinely appreciated the effort taken to rectify the situation.

6 juillet 2023
Avis spontané
Logo de Darn Tough Vermont

Réponse de Darn Tough Vermont

Hi "Mad 1" - we're sorry to hear about your Warranty experience in Germany! We have recently updated our process, and we're reaching out to you privately so that we can assist you further. Please be back in touch, and we hope to work with you towards a solution.

Noté 5 sur 5 étoiles

A Pleasure to Deal With

Great socks and customer service! The socks are amazing. I thought they were too tight, but once I had them on, they felt great. I actually bought them to go with a crazy colorful pair of German clogs and the combination is delightful. Customer service responded quickly and so politely to a question about the shipment sent amiss by the USPS--no fault of Darn Tough I learned when the package arrived.

13 novembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Solid Company

Wore them on the AT trail for 2.5 months and wore a hole--but gave them a real workout so I'm not unhappy. The warranty process was simple -- so they are good for that.

10 juillet 2023
Avis spontané
Noté 2 sur 5 étoiles

Darn Rubbish

Worn out after not long smartwool socks i bought same time look as good as.
tight on the toes (correct size)
worn out on bottom and on the top
Darn Rubbish

16 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Did Darn Tough Sock try to get this review taken down?

I've been contacted by Trustpilot, Darn Tough Sock want my personal info, including name, email and phone number, Trustpilot say that if I don't provide them, they will take my review down.

If I don't provide my personal details to Darn Tough Socks, Trustpilot will remove a negative review. Hang on a minute, some people won't want to provide these details, and negative reviews will be removed. Does this not undermine the whole point of Trustpilot?

So, the socks. I bought them in Ambleside, in January 2023, at a cost of over £20. I've had them for a few months and tried them out with my winter (leather Meindl) boots and summer (fabric Salamon) boots.

They are a flat sock with little in the way of cushioning. They had a rough texture, I found that they rubbed against the ball of my foot after 3 to 4 miles.

While I was in the Lake District I also bought a pair of Eskimo Sock from the Norwegian Shop in Keswick. They were £14 and perform a whole lot better.

Darn Tough Socks, lack cushioning, are on the rough side and you can get better for less. I haven't done a long term wear test as I find them unwearable for any decent length of walk.

In my original review I gave the item 3 stars, as I took into account all the positive reviews on Trustpilot and other forums. However, in hindsight, I've decide to base my review on personal experience only, and say that I regret buying the socks, that's twenty odd quid I'll never see again.

19 avril 2023
Avis spontané
Logo de Darn Tough Vermont

Réponse de Darn Tough Vermont

Hi Top Dog, we would like to connect with you to understand your experience better and set you up with a thicker pair if you're open to it. If so, don't hesitate to contact us at support@darntough.com; we'll be happy to work out a solution with you!

Noté 2 sur 5 étoiles

These socks don’t wick!

I bought two pairs of Men's Boot Heavyweight Hunting Socks. They were comfortable but the socks do not wick moisture as advertised thus feet get damp and cold.
I gave them 2 Stars for socks
but 5 Stars for Customer service, delivery and return.

27 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Most comfortable and resistant socks ever!

I have never had socks as comfortable and resistant as these. I have several pairs and only one has started to show signs of wear (after heavy use) but the advertising around the lifetime warranty is not misleading; it was very easy for me to contact the after-sales service who were quick and extremely friendly to have a new pair sent to me. The icing on the cake: I was offered the option of choosing another model if I liked it and it was not necessary to return the defective pair.
A very positive experience. The investment is totally justified! I don't think I'm going to buy any other brand of sock than Darn Tough from now on. Well done!

15 février 2023
Noté 1 sur 5 étoiles

It take forever to ship orders out and…

It take forever to ship orders out and the customer service does not answer inquiries.

23 février 2023
Avis spontané
Logo de Darn Tough Vermont

Réponse de Darn Tough Vermont

Hello - we are sorry to hear this and want to ensure you are taken care! We followed up with you separately for additional information so that we can investigate your experience further and make it right! Please reply at your earliest convenience. Thank you! - Darn Tough Vermont

Noté 4 sur 5 étoiles

Great socks

Great socks, but the thinner variety has ripped for me. I know they have a guarantee on their socks, but I've just kept a pile of the ones with holes for me to one day try to get fixed.

Love the materials and they ARE quite tough, especially the thicker socks.

25 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Holiday Shopping - Arrived Early

According to their FAQ page about Shipping, "Last day in December for estimated arrival for Christmas: December 16 (before 12PM EST) — Complimentary Shipping via USPS."

I placed an order two days before that. They created a shipping label on the 17th so I was worried it wouldn't arrive on time for the holidays.There had also been a banner message a few days later about a storm in Vermont.

Package arrived today, in time for the holidays.

Their estimated delivery times are accurate in my experience.

14 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Without a doubt the best socks I've…

Without a doubt the best socks I've purchased. I picked up my first few pair in Bennington, Vermont from an old line gentleman's store in the main street.
I wear these things hard as I'm on my feet all day 6 days a week. They've held up beautifully. I've purchased 7 year guaranteed socks from Duluth and worked through them in less than 2 years.
I doubt any item like this will last a lifetime but these sure are worth the money in my opinion.

7 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Simply the best

Best socks ever. Comfortable, warm, stylish. They last years, even when put through the wringer (thru-hiking, running, etc). And the company honors their lifetime warranty when they do eventually wear out. About 7 years ago I sent in 2 pairs of holey socks and received new ones that are still going strong!

31 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

BEST MILITARY BOOT SOCK

I like these socks so damn much I’m taking 3 minutes out of my day to come on here and show it. In my second enlistment I’ve gone through many brands of socks trying to find the right ones and this is the absolute number one because they can almost make the most miserable boot feel perfectly comfortable. People complain about the price but it’s worth it if they make your feet bleed less. So yeah, 5 stars.

25 avril 2021
Avis spontané
Noté 1 sur 5 étoiles

These lasted 2 months before hole…

These lasted 2 months before hole appeared in the toe area, sent these back in November 2020 and i'm still waiting for them in April 2021? I have had socks for a £1 a pair that has lasted longer than these.

PLEASE CAN YOU RETURN MY OVER PRICED SOCKS AT SOME POINT IN 2021?

24 avril 2021
Avis spontané

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