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Lisez les avis des autres

Noté 1 sur 5 étoiles

I also made a mistake by not checking who they are. I was expecting they sent a reference number to my email after I paid, but NOTHING. No information on how to track the application. I’m trying to ca... Voir plus

Noté 1 sur 5 étoiles

Made a mistake by using this company and not the gov website one. Has cost me double and still waiting. Tried to reach out to them to cancel and I’m still waiting for a reply. Wished I’d payed more at... Voir plus

Noté 4 sur 5 étoiles

There was a little bit of initial confusion in the type of DBS I could personally apply for as I'm not yet sponsored by a workplace but taking on freelance. However, I felt that even just having a bas... Voir plus

Noté 5 sur 5 étoiles

I'm a doctor and needed to get a new Enhanced DBS asap. I submitted the form on Monday and received my DBS via post on Thursday. When I thanked the team and asked where I could write a review t... Voir plus

À propos de l'entreprise

  1. Service d'administration des entreprises

Écrit par l'entreprise

Government approved supplier of DBS Checks in the UK. Apply for DBS / CRB Checks for yourself or your employees, using the fastest system in the UK. We offer Basic, Standard and Enhanced level checks and aim to get the results electronically within 12 working hours.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

348 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 16 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Beware

Beware. Their DBS check is not accepted with reputable companies. I paid in full and found company I applied for won't accept their DBS check. I asked for refund and was rejected outright by their customer support. Also including Post Office check their fee came to around 100GBP which I found was 40GBP more than First Advantage Group DBS check.

12 août 2025
Avis spontané
Noté 1 sur 5 étoiles

NO CONTACT TELEPHONE NUMBER

I applied enhanced DBS and send email to withdraw application within hour on Sunday but still went ahead and process. They are charging more than double fees and do not have contact number to talk to human.

21 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

CHEATERS, NEVER TRUST

Hi , i try apply for a enchanted criminal records from above company, they said £109, i said ok , I applied and after I applied, I searched on trustpilot thr rating were low , I confused, then I searched all over the places they had bad reviews, so I decided to cancel my application, i emailed them ti cancel , they replied, cant give the £109, rhey will give only £64,
I shocked, NEVER TRUST THIS CHEATERS😡😡😡😡

14 juin 2025
Avis spontané
Logo de DBS Support Ltd

Réponse de DBS Support Ltd

Dear Sir / Madam. Like most companies, we have a cancellation policy, which we enforced when you cancelled. If you had continued with the DBS check, you would probably have received it by now. We are a Government Registered Organisation and can be found on the Government website.

Noté 5 sur 5 étoiles

very easy to apply

17 avril 2025
Logo de DBS Support Ltd

Réponse de DBS Support Ltd

Thank you for taking the time to write a review. We're glad to hear you were pleased with our service.

Noté 1 sur 5 étoiles

Was advised incorrectly today on my…

Was advised incorrectly today on my third phone call to simply find my Update Service ID. After getting the information that I required, I planned on cancelling my automatic renewals as I will be leaving the country. They advised me exactly how to do this, I did it whilst on the phone to them. They did not advise that this would cancel my account and that my DBS would then also be cancelled. I called back and had it repeated to me several times that there was nothing they could do as I chose to cancel it. Telling them that I was advised to do so and that is was not my choice seemed to make no difference. They refuse to fix the issue caused on their end. Not worth paying for as you’re paying for a service that you don’t get.

5 mars 2025
Avis spontané
Logo de DBS Support Ltd

Réponse de DBS Support Ltd

I'm afraid that this was not our company as we don't offer the update service, and never have.

We'd appreciate it if you could find the company you used and pass this review onto them. Thank you.

Update: We requested you to allocate this review to the correct company, but you refused. We'd appreciate it if you could check our website at https://dbs-online.org.uk and you can see for yourself that we don't offer the update service, and therefore this review must belong to another company.

Noté 1 sur 5 étoiles

Pure scam of a website

Pure scam of a website. I usually do my due diligence but I was sent this link to carry out a dbs so I assumed it was legitimate. Well yeah all the reviews are correct it is a scam, the positive reviews are left by the business themselves. AVOID

26 février 2025
Avis spontané
Logo de DBS Support Ltd

Réponse de DBS Support Ltd

Hi. We are a government approved DBS provider, which means due diligence has been carried out on us as a company. I wonder if you have confused us with another company? If so, please pass this review onto them. Thank you.

Noté 1 sur 5 étoiles

Waste of time

The worst service I've ever experienced. Too many irrelevant security questions and the system does not allow to add your own questions. Completely unhelpful customer support. I haven't received my DBS certificate either. What's the use of your pathetic service if anyone can call it a service

25 août 2024
Avis spontané
Logo de DBS Support Ltd

Réponse de DBS Support Ltd

I think you might have mistaken us for another company? Please could you double check and then pass this review onto them? Thank you.

Noté 1 sur 5 étoiles

Pathetic excuse of a company

Pathetic excuse of a company. Avoid this at all costs, I am currently in dispute with my bank to get the payment for £77 back from these complete dogs of a company, I’d rather burn the money than see it line the pockets of these thieves. Do yourself a favour and avoid these government pretending scam artists.

15 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!

Simple process, very fast with amazing customer service. Clear communication throughout. Literally can't fault them!

6 novembre 2024
Noté 1 sur 5 étoiles

Unprofessional service and unclear…

Unprofessional service and unclear information. I canceled the service after 1 minute and they told me that they will refund me the amount paid, withholding 30 Gbp because the case had been started! It was false, because I still had to send the identity documents!

5 novembre 2024
Avis spontané
Noté 3 sur 5 étoiles

Total scam

thought it was a scam but I had applied for basic disclosure not PVG - they are in fact correct

8 octobre 2024
Avis spontané
Logo de DBS Support Ltd

Réponse de DBS Support Ltd

Dear Mr McCalister. You applied for a Disclosure Scotland check, not a PVG check. I’m afraid that is not our fault.

If you’d like to place your reference number in the Disclosure Application tracker at account.disclosure.scot/application-tracker you will find that your results appear. Please ensure you apply for the correct check in future.

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