Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to an... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Voir plus
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Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Voir plus
L'entreprise a répondu
DBS check application forms are very easy to fill in. It was a great communication after we submitted our forms, informing us step by step of a checking progress. We received our DBS certificates seve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Coordonnées de contact
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Royaume-Uni
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,6
Excellent
263 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great Service and turnaround
Brilliant service, Maisie was swift, efficient and friendly in helping to facilitate my application
15 mai 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Slower than advertised, hidden fees.
Advertised as a really straight forward, easy to navigate process. This all suggesting that the checks are quick and easy.
I am currently a week in and the dbs check still hasn't been submitted. Further to this, there are 'hidden' additional fees regarding the digital Id checks. It is stated everywhere that it is quicker and easier to go through the digital Id route. However, aswell as having to pay a fee for the digital service, there is also then an added £6 admin fee?
I completely understand that the process will always have its sticking points. But the additional fees, mixed with the long time frame it has left me unsatisfied with the service unfortunately.
Very easy to make the purchase, but slow from this point.
In a nutshell, the system/ process isn't reactive enough!
6 mai 2025
Réponse de DBS Umbrella Solution
Hi Joseph,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience and we appreciate the opportunity to clarify a few points.
Our onboarding process is in place to ensure all checks are completed compliantly and efficiently. Your application was submitted for processing as soon as eligibility requirements were confirmed and payment was made.
We understand the frustration around unexpected costs, but the Digital ID check - which was applied when you set up the application - is clearly outlined in the terms and conditions you signed during onboarding. While we do recommend the Digital ID route for its speed and convenience, any associated fees are made transparent within our terms including the full cost breakdown and any associated admin fees.
We always strive for a smooth and transparent experience, and we’re sorry if parts of the process felt unclear or slower than expected. We’ll continue to review our communications to ensure everything remains as clear and user-friendly as possible.
Thank you again for your feedback,
DBS Umbrella Solution
Dbs check came back super fast
Dbs check came back super fast, updates all the way.
9 mai 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
very good services.
24 avril 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Really quick and helpful!
4 avril 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Brilliant service from start to finish
Brilliant service from start to finish! The team are helpful, supportive, and always quick to respond to any queries. They make the DBS process really straightforward. Would definitely recommend!
3 avril 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
An amazing service
An amazing service, the staff were so polite and helpful and went out of their way to help. couldn't recommend more!
28 mars 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very straightforward
Very straightforward especially compared to a few years ago when I had a DBS through a different company.
10 avril 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Faster than expected service
My DBS check was done very quick compared to some checks.
I had an error and it was amended very quickly.
Thank you for the fast service i received.
(Just under 2 weeks)
4 avril 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
easy and quick experience
29 mars 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Took much longer than expected
Took much longer than expected, had to chase it up with DBS myself, they weren’t helpful. Charged for online ID check but I used Royal Mail id verification. Better to use the government dbs check directly, cheaper and takes the same amount of time.
27 février 2025
Réponse de DBS Umbrella Solution
Hello Manjinder,
Thank you for sharing your feedback.
After reviewing your application, I can confirm that your DBS check was completed within 2 working days, which is well within the expected timeframe. While we understand the process can sometimes feel longer, once a DBS is with the police, we are only able to escalate it if it has been with them for 60 days. We always recommend applying at least 6 weeks in advance to allow for any potential delays.
Regarding the ID verification, we completed a Digital ID check using our IDSP provider, which is separate from the Royal Mail process. If you chose to complete an additional check independently, that would have been outside of our service.
We appreciate your comments and will continue to refine our processes to provide the best possible experience. If you have any further concerns, please feel free to reach out to us directly on 01206913154 or dbs@dbscheck.org.
Thank you,
DBS Umbrella Solution.
Good communication and follow up.
Good communication and follow up.
Very fast job,was expecting DBS completion in 2weeks but was surprised it came in Two working days.Good job 👏 👍
3 mars 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Easy to use and very clear each stage…
Easy to use and very clear each stage of the process
19 février 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fantastic service from start to finish
Fantastic service from start to finish, very professional
18 février 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very straight forward uncomplicated…
Very straight forward uncomplicated process, easy to follow and completed quickly.
29 janvier 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Amazing service!
Amazing service!
My dbs was done within 24 hours!Highly recommend🙂
12 février 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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