The company has been very smooth to deal with so far. I've had some communication issues with some other companies in the past regarding getting my DBS checks sorted but these guys responded very quic... Voir plus
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Overall a good experience. The process could be a little easier, I.e uploading required documents at the time of submission. It was a little over the stated timeframe on the website, but still a great... Voir plus
Paid for a 12 hour Check - No confirmation email - Not contactable - Cant track status - Not received my check within in the time UPDATE: I have now upped this review to 3 stars as I have been... Voir plus
Applied for 24hours dbs check on 8th August which cost £84!!!. All they sent was email to say certificate will be sent to my address, no reference or order number. I have since called several times... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Apply for your DBS Check online in just 3 minutes. Provide us with your email address and basic details and our trained team of advisers will go through your application to ensure it goes through as smoothly and fast as possible.
Coordonnées de contact
20-22 Wenlock Road, N1 7GU, London, Royaume-Uni
- 02045724111
- info@dbschecks.org.uk
- dbschecks.org.uk
Shocking Service
Paid £84 on Wednesday for 24 hour online DBS check. Its now Friday and still havent even received a link to upload my documents - tried to call many times and its just a recorded message asking to leave phone number. emailed many times and no-one is getting back to me. shocking service.
Edit: Thank you for your response below, - I can confirm that I do not have the incorrect company as the email address you have provided below, I have already emailed on many occasions with no response (which I obtained from your website where I made the payment)
30 avril 2021
Avis spontané
Réponse de DBS Checks
Hi Leighton
We cannot find any customers in our records under the name of 'Leighton Donnelly' and have tried to contact you via this platform but have had no response.
You may have confused our company with another that has a similar name.
Pease contact us on the following email so our team can assist you: issues@dbschecks.org.uk
Customer satisfaction is of upmost importance to us and goes before everything else.
Kind regards,
Lisa
Communications Officer
Absolute Joke
Constantly sending emails, constantly ringing for over 4 days, just automated message answers, and never gets back to my voice messages. Paid £94.00 for fast track service, and told results would arrive via email within 24 hrs, and by post within 3 days.
Finally receive an email today at 05:15 this morning stating that the address I entered was in the incorrect order? Obvious lie and excuse to bide time. Do not use! Find a GOV approved company!
I am going to give a couple more days until I get my results or further response, as this has obviously exceeded 24 hrs now. Then I am going to activate a fraud claim at my Bank. Save yourself the trouble. DO NOT USE!
28 avril 2021
Avis spontané
Total scammers
Total scammers! took my money (£84) then said we hadn't paid and sent a link to pay again. Phone number doesn't work either. dealt with a Tom Richards & a Matt Ford by email, now not answering. Use the GOV.UK website, costs £23!
24 mars 2021
Avis spontané
Réponse de DBS Checks
Hi Helen,
Thank you for your email.
We provide additional services such as application checking, supporting document validation, email updates and timely submission to the correct issuing body. These additional services can save you both time and money.
Our team are trying to locate your application but cannot find it. We would like to investigate your issues further. We have also sent you a contact request through Trustpilot.
Customer satisfaction is of upmost importance to us and goes before everything else. Please get in touch (issues@dbschecks.org.uk) and we provide you with a full refund.
We apologise for any inconvenience you feel may have been caused.
Kind regards,
Lisa
Communications Officer
Scammers. Avoid.
I applied for a DBS from these people at the end of January, within 3 days they contacted me to tell me I hadn’t paid for it, or rather they couldn’t find my payment. Tom asked me to send screenshots of my bank account to prove I had paid. I said I am not sending them screenshots of my bank account, but I gave them the information of the transaction but not my bank details, and I still haven’t heard back from them or had a refund.
Edit:
Having replied to your request for information a long time ago. I still haven't heard anything from you. How can I have paid a completely different company when I was using your website? That's your problem to fix. Not mine. Unbelievable.
25 février 2021
Avis spontané
Réponse de DBS Checks
Hi Ali,
Thank you for your email.
The reason for the confusion was possibly due to payment being made by one email address and communication by another. Additionally, we continuously have people getting our company mixed up with others.
We are unable to locate any details for yourself to be able to investigate this further.
We have sent a separate email requesting more information to be able to look into this for you.
Kind regards,
Lisa
Communications Officer
Avoid !
Avoid at any cost worst service ever, phone number provided doesnt work adrress provided doesnt exist, 0 reply to my 6 emails. DO NOT PUT YOUR MONEY IN A BIN. Avoid ! Avoid !
27 août 2020
Avis spontané
Réponse de DBS Checks
Hi Jokubas,
Our team are unable to locate your application so please contact us on the following email so our team can assist you: issues@dbschecks.org.uk
Customer satisfaction is of upmost importance to us and goes before everything else.
Kind regards,
Lisa
Communications Officer
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