Decorotika Avis 3

Ok quality TV unit for the price however, the positives end there. They did not send enough screw bits to make the unit…13 to be exact! The drop down cupboard also hits the floor when you open it, whereas in the photo it stays at 180°. I emailed them twice with no response. I had to call B&Q where I bought it online. They managed to trigger them to email me then we spoke via Whatsapp. They sent the screws and a piston which was not meant to be part of the unit and they said they would send a video on how to install it. I managed to complete the unit around 2 weeks after it was delivered. When I asked for the video, they then backtracked and sent me a video of a different unit opening the same way this one does. They just said to throw out the piston and use it as it is! Very unprofessional and poor customer service overall. I tried to leave a review on B&Q website but they delined it somehow. I would not buy furniture from either of these companies in future.

If it was possible to give a 0 star then I would. To start with, they sent me the wrong item, pretty poor. Then the delivery was left in a communal area and not delivered to my front door, again poor. After telling them I had received the wrong item, they tried to make me keep it, why on earth I would want that I have no idea. It is too large and ugly for my space so I said no and I need it collected. 1 month has passed and no collection. They lie and say they can’t find the address… found it fine when delivering though didn’t you… no call to ask for directions, clearly never actually tried. They’re just trying to string this out in the hope I get bored and keep it, but I’m more of an arse then they are so they won’t win. Pathetic, useless company, appalling and abhorrent customer service. It’s people like you that give retail a bad name

Cannot find the words to rate this experience what it deserves. Absolutely incredible customer service which is rare currently. Ünal thank you!