I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man D... Voir plus
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On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the... Voir plus
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I have been submitting claims the same way for several years: filling a form and attaching proof of payment. Never had problems. Until the latest claim: done the same way and declined. Asked for addi... Voir plus
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I used the emergency dental service from Denplan whilst away on holiday. I called in the evening and left a message and received a return call within the hour. As promised, the next morning they had r... Voir plus
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À propos de l'entreprise
À propos de Denplan
Écrit par l'entreprise
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteCoordonnées de contact
Royaume-Uni
- denplan.co.uk
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Poor service- unable to communicate on…
Poor service- unable to communicate on the telephone with a human being
7 avril 2026
Avis spontané
Réponse de Denplan
Hello Fiona,
It's disappointing to hear you're unhappy with Denplan and would like the opportunity to look into this further for you.
Please contact us at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
I have just joined denplan on 1 of…
I have just joined denplan on 1 of April let see how things go hopefully not to expensive first of April
1 avril 2026
Avis spontané
Réponse de Denplan
Hello Vanessa,
Welcome to Denplan and I do hope you enjoy the benefits of being with us. Thank you also for taking the time to leave us a review.
All customer feedback is extremely important to us and is central to improving our service. We’re passionate about providing the best experience we can for our customers, so we’d really welcome any further feedback in the future.
If there’s anything you feel we could currently improve, please don’t hesitate to contact us on: 01962 828 007, their phone lines are open from 9am to 5pm Monday to Friday. Alternatively, you can email us at DenplanCustomer.Relations@simplyhealth.co.uk
Thanks again and best wishes,
Esther
Denplan
Réponse de Denplan
Hello Colin,
I'm sorry to hear you find our product expensive. Please contact us at DenplanCustomer.Relations@simplyhealth.co.uk.
Please include your full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
Super easy to make a claim
Super easy to make a claim, easy to upload dental receipts and clear instructions on how to make sure the claim is fully completed in the correct way to avoid delays.
16 avril 2026
Avis spontané
Réponse de Denplan
Hi Claire,
Thanks so much for your lovely five star review and sharing your claiming experience.
Best wishes
Esther
Denplan
I made an enquiry about re-assessing my…
I made an enquiry about re-assessing my claim, and the team came back promptly and were happy to re-assess the claim.
16 avril 2026
Avis spontané
Réponse de Denplan
Hi Alina,
Thanks so much for leaving us a lovely five star review. I'm pleased to hear you're happy with the promptness of the team.
Best wishes
Esther
Denplan
Can't really fault denplan but the…
Can't really fault denplan but the dentist are a different matter surely they should hold dentist to account for poor service. Paid for 20+ years with no problems with teeth when I do have a problem can't get a appointment for months despite being in severe pain which ended up costing fortune at emergency appointment elsewhere
14 avril 2026
Avis spontané
Réponse de Denplan
Hello Michael,
Thank you for your feedback, we’re really sorry to hear about your experience and the discomfort you’ve been dealing with.
While we’re not directly involved in the clinical decisions made by your dentist, we do take concerns like this seriously and want to help where we can.
If you’re open to it, please get in touch with us directly at DenplanCustomer.Relations@simplyhealth.co.uk so we can look into your case further and, with your permission, raise this with the dental practice on your behalf.
We appreciate you bringing this to our attention and hope we can help move things forward for you.
Kind regards
Esther
Denplan
Severe lack of tact after death of client
It may be a good dental insurance plan BUT their lack of tact , understanding and incomplete instructions when my father died and I needed to cancel his policy and maintain my mother's was rather pathetic an lacked empathy.
We even received mail addressed to the person that they knew was deceased regarding future cover for my mother.
I've spent more time on this one company than i did organising his funeral!!
Not impressed.
1 avril 2026
Avis spontané
Réponse de Denplan
Hello David,
I'm really sorry to hear of your recent loss and I'd like to offer you my sincere condolences.
In regards to the concerns you've raised, I'd like the opportunity to investigate this further for you. Please email DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access the account, please include your late father's full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
Every time I try to log in this site…
Every time I try to log in this site never recognises my password or says that I’m locked out even though it’s the first time I’ve tried to log in .. I’ve had nothing but trouble since I’ve been made to do my dental treatments on line … no I’m not happy at all !!!
14 avril 2026
Avis spontané
Réponse de Denplan
Hello Jill,
It's disappointing to hear you're unhappy with Denplan. We would like to investigate this for you and address your concerns. Please can I ask you to kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
James at Denplan organised an emergency…
James at Denplan organised an emergency appointment at a local private dentist very speedily. Part of my tooth had fallen out so needed to be seen that day. He was efficient and very sympathetic to my problem. He deserves a medal!!!
10 avril 2026
Avis spontané
Réponse de Denplan
Hello Susan,
Many thanks for your great review following your interaction with James. I'm really pleased that James was so efficient during your emergency. I have forwarded your comments on to him and his manager who I'm sure will be absolutely delighted.
Take care
Esther
Denplan
Excellent Service from Denplan
Incredible professional response from Denplan. Helpful and courteous advice from Kylie followed by a return call from James with an emergency dental appointment locally. The nominated emergency dental appointment was excellent. Superb advice and service. Thank you Denolan
10 avril 2026
Avis spontané
Réponse de Denplan
Hi Susan,
Thank you so much for your lovely review following your interaction with Kylie and James, It's lovely to hear they were able to support you with your emergency situation. I have forwarded your comments on to them and their manager who I'm sure will be delighted.
Take care
Esther
Denplan
Fast and efficient
The two people who helped me on the phone were kind and reassuring. They explained everything carefully and quickly organised my emergency appointment in an area I don’t know which was so good. The dentist who I saw was superb and took great care of my broken tooth. I’m so grateful to everyone for their help.
7 avril 2026
Avis spontané
Réponse de Denplan
Hi Janet,
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, thank you for kindly taking the time to share your feedback.
It’s wonderful to know we we're able to source you an appointment quickly, how informed and reassured you felt. It's also lovely to hear the dentist looked after you so well.
Thanks again for taking the time to share your experience with us, we really appreciate your review.
Best Wishes,
Charlene
Denplan
My claim for dental treatment was…
My claim for dental treatment was promptly dealt with & payment was very quick.
25 mars 2026
Avis spontané
Réponse de Denplan
Hi Eileen,
Many thanks for taking the time to share your feedback, we're delighted to know how happy you are with your claiming experience.
We really appreciate your review.
Thanks again and best wishes,
Charlene
Denplan
Still waiting a week later to be…
Still waiting a week later to be contacted by themselves joke
31 mars 2026
Avis spontané
Réponse de Denplan
Dear Mr Grass,
We're very sorry to learn of your dissatisfaction with our service.
We would like to investigate this for you and address your concerns. Please can I ask you to kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Best Wishes,
Charlene
Denplan
Réponse de Denplan
Hi Simon,
Many thanks for your feedback, it's wonderful to know how pleased you are with your overall claiming experience.
Best wishes,
Charlene
Denplan
Absolutely fantastic service got me in…
Absolutely fantastic service got me in with emergency dentist within the hour would definitely recommend
2 avril 2026
Avis spontané
Réponse de Denplan
Hi Rachael,
We're delighted to know how pleased you are with your experience contacting our 24-hour Emergency Assistance Line.
It's wonderful to know we were able to source you a prompt appointment.
Thank you for your kind words and recommendation.
Thanks again and best wishes,
Charlene
Denplan
First Class service highly recommend this service
My Wife experienced an abscess while we were away on holiday in the south lakes she was in extreme pain and needed an emergency appointment on Good Friday and all dentist were shut. We rang The Denplan help line and a very kind lady sorted out an appointment that day at a local dentist enabling my wife to get treatment for her condition and to continue our break in the lakes
3 avril 2026
Avis spontané
Réponse de Denplan
Hi Dave,
Thank you for kindly taking the time to share your experience contacting our 24-hour Emergency Assistance Line.
It's wonderful to know how pleased you are with our service, and that we we're able to source an emergency appointment for your Wife.
Thank you again for your lovely feedback, and recommendation. We’re delighted to know that this appointment and the treatment your Wife received enabled her to continue with your break in the Lakes.
Best wishes,
Charlene
Denplan
10 out of 10 for ease of claiming by a very professional organisation.
I underwent treatment whilst I was on holiday away from the UK. Upon my return and after completing and submitting my claim it was promptly acknowledged. I was then asked to submit invoices relevant paperwork to verify payment. The very next day I received confirmation that a payment with details of the amount would be made. I couldn’t believe how quickly and professionally my claim was dealt with.
2 avril 2026
Avis spontané
Réponse de Denplan
Hi May,
Many thanks for taking the time to share your feedback.
It's wonderful to know how satisfied you are with our claims process and the efficiency of your reimbursement.
We really appreciate your 5-star review and kind words.
Thanks again,
Charlene
Denplan
Easy to use and quick payout
31 mars 2026
Avis spontané
Réponse de Denplan
Hi Lyn,
Many thanks for your positive review regarding your overall claiming experience, we really appreciate your feedback.
Best Wishes,
Charlene
Denplan
Denplan is the way to go.
I’ve been with Denplan for a few years now and I’m a very satisfied customer. I often travel abroad and have my teeth cleaned and descaled in Poland, and my receipts have always been accepted without any issues. It’s a win–win: I pay less for high‑quality treatment and receive reimbursement matched to NHS rates for services such as descaling and hygienist visits.
The reimbursement process is very straightforward, and once approved, the funds are returned to my account quickly. With Denplan, I also have peace of mind knowing that I’m covered for urgent or accidental dental visits, as well as for more serious conditions such as oral cancer—this is extremely important to me.
Thank you for providing a reliable and supportive service!
31 mars 2026
Avis spontané
Réponse de Denplan
Hi Anna,
Thank you so much for your wonderful five star review. It's really lovely to hear how happy you are with the service we provide and the ease of making your claims.
Take care
Esther
Denplan
My claims always rejected!
25 mars 2026
Avis spontané
Réponse de Denplan
Hi,
We're very sorry to learn of your disappointment with your claiming experiences.
In order to assess a claim accurately and promptly we require a fully itemised receipt or statement of account. Occasionally, further information is required for us to evaluate a claim
Please kindly contact Customer Relations directly so that we can investigate your concerns at DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Best wishes,
Charlene
Denplan
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