I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man D... Voir plus
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On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the... Voir plus
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I have been submitting claims the same way for several years: filling a form and attaching proof of payment. Never had problems. Until the latest claim: done the same way and declined. Asked for addi... Voir plus
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I used the emergency dental service from Denplan whilst away on holiday. I called in the evening and left a message and received a return call within the hour. As promised, the next morning they had r... Voir plus
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À propos de l'entreprise
À propos de Denplan
Écrit par l'entreprise
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteCoordonnées de contact
Royaume-Uni
- denplan.co.uk
4,3
Excellent
2 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Denplan Chat
Contact the Denplan chat as had a question/query - was resolved in a matter of minutes very efficiently
23 mars 2026
Avis spontané
Réponse de Denplan
Hi,
Thank you for your kind review. It's fantastic to know how pleased you are with our chat function and that we were able to resolve your query efficiently.
Best wishes,
Charlene
Denplan
Speed of calls answered
Speed of calls answered.
Polite and courteously spoken to.
Follow up.
Unfortunately I didn't get to see a dentist, but did speak to one.
22 mars 2026
Avis spontané
Réponse de Denplan
Hi Mrs Rose,
Thank you for your review, it's lovely to know you are pleased with our service and your contact with our 24/7 Emergency Assistance Line.
All feedback is extremely valuable, if you feel there is anything we improve or you would like us to look into, or to provide further information. Please don't hesitate to contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Charlene
Denplan
Fantastic Service
First time I had to use them and wasn’t sure of the process so I called the help line and the advisor talked me thru the options and explained the cover under my plan and the limits that apply.
I opted for them to find a dentist for me and they found a dentist and called back with 30 minutes. The dental appointment was that day and 2 miles from where I was staying and my issue sorted by the end of that day. Can’t fault the service and so glad I am a member of Denplan.
20 mars 2026
Avis spontané
Réponse de Denplan
Hi L Griffin,
Thank you for your review. It's fantastic to know we we're able to source an appointment quickly and conveniently for you.
It's wonderful to know how happy you are with our service, and the reassurance your plan provides.
Thanks again for your feedback, it was a joy to read.
Best wishes,
Charlene
Denplan
Great service as always
Great service as always. It's a joy to find a chat service that's quick and efficient. Thank you.
20 mars 2026
Avis spontané
Réponse de Denplan
Hi Tim,
Many thanks for sharing your feedback, your review was wonderful to read.
Best wishes,
Charlene
Denplan
Great customer service
Initial contact was very good and they immediately informed me what they would do regarding accessing an emergency dentist. They explained the cover under my plan and the limits that apply.
Once they found a dentist they called back and they followed up after I had made the appointment again explaining the plan cover and also what isn't covered.
In short they did what they said they would, called back when they said they would and provided relevant information.
Great service.
19 mars 2026
Avis spontané
Réponse de Denplan
Hi Donald,
Thank you for kindly taking the time to share your feedback, and for your kind words.
It's wonderful to know how pleased you are with the support and service you received from our Emergency Helpline Team.
We really appreciate your review, thanks again.
Best wishes,
Charlene
Denplan
Good Customer Service
There was an issue with my claim but got it sorted out very easily over the phone.
19 mars 2026
Avis spontané
Réponse de Denplan
Hi Helen,
Many thanks for your review, we're sorry to learn there was a issue with your claim. But its's great to know how pleased you are with the support you received and that we we're able to resolve this promptly for you.
Thanks again for your valuable feedback, all customer feedback is extremely important to us.
If there is anything you feel we could improve on we would love to learn more, please don't hesitate to contact us and provide further information if you would like to, by emailing: DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Charlene
Denplan
I personally do not recommend this…
I personally do not recommend this service,
Paid for it for years then when need it most they refuse to help out.
On Friday late evening i had emergency appointment due to my crown fall out and my dentist closed on Friday 4pm and re-open on Monday so had to act quickly…. Find emergency dentist and paid £300 lucky me though i pay for this service so they may help out…. WRONG! If its less than 40 miles away from my dentist then they wont cover it never mind if my dentist practice is closed…. The emails about “we cover emergency appointments WORLDWIDE” are not truth or they may think my dentist is located on different earth and the remaining world is 40 miles away from it….. saying they sorry for me leaving but do nothing and keep years of money contributions i paid each month in their pockets.
Im sure they will respond to this with “ we sorry you not happy” instead of ok lets sort this out….
They dont care about your health just money grabbing.
AVOID
18 mars 2026
Avis spontané
Réponse de Denplan
Hi Jan,
Thank you for your review, all customer feedback is extremely valuable to us and we are deeply sorry to learn of your disappointment with your recent claim.
I can confirm the emergency dental treatment benefit on the Denplan Dental Emergency and Injury Cover, is intended for situations when patients are away from their registered practice, such as when they are on holiday. If a patient is seen within 40 miles of their registered practice, the claim does not meet the eligibility criteria for reimbursement under this cover.
Although we hope you don’t find yourself in a similar situation in the future, I would like to take this opportunity to highlight our 24-hour Emergency Assistance Line. If you are ever experiencing a dental emergency you can contact them on 0800 844 999 when you are in the UK and on +44 1962 844999 when you are overseas. They will be able to advise you on your cover and provide advice. If you are over 40 miles away from your registered practice in the UK, they can also help source an emergency appointment for you.
If you would like to discuss this claim and how your Denplan policy works in more detail or would like us to look into your concerns, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Charlene
Denplan
Réponse de Denplan
Hi Mihai,
Thank you for your kind words. We really appreciate your feedback, it was wonderful to read.
Thanks again and best wishes,
Charlene
Denplan
Very easy to get an emergency dental…
Very easy to get an emergency dental appointment
15 mars 2026
Avis spontané
Réponse de Denplan
Hi Neil,
Thank you for taking the time to share your feedback regarding your experience contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team.
Best wishes and take care.
Charlene
Denplan
Amazing plans and help we have got from…
Amazing plans and help we have got from Denplan so far, thank you!
17 mars 2026
Avis spontané
Réponse de Denplan
Hi Gebral,
Thank you for kindly sharing your feedback, we're delighted to know how pleased you are with your plan and our service.
We hope we continue to exceed your expectations.
Thanks again and best wishes,
Charlene
Denplan
When I had a dental emergency late on a…
When I had a dental emergency late on a Sunday evening and couldn't make contact with my dentist, an operator named Sue worked small miracles to help me get an appointment the next morning. Couldn't possibly ask for better customer service
15 mars 2026
Avis spontané
Réponse de Denplan
Hi Philip,
Thank you for kindly taking the time to share your feedback regarding your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found Sue to be and we really appreciate your kind words.
Its wonderful to know we were able to source a prompt emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your review.
Thanks again and best wishes,
Charlene
Denplan
Réponse de Denplan
Hi Barbara,
Thank you for kindly taking the time to share your feedback. We're overjoyed to know how happy you are with our service.
Please don't hesitate to reach out to us should you have any queries or require any support, we always love helping our customers.
We really appreciate your positive review and kind words, your review was a joy to read.
Thanks again, and best wishes.
Charlene
Denplan.
I found the web page unhelpful and…
I found the web page unhelpful and difficult to navigate and when trying to contact people only got a machine which could not have been more unhelpful.
Fortunately when I got through to the help service (Kath) she could not have been more helpful. She addressed my issue speedily guiding me through the process. She could not have been more helpful and pleasant
12 mars 2026
Avis spontané
Réponse de Denplan
Hi Mr Harding,
Many thanks for sharing your feedback, we're sorry to learn that you did not find our website intuitive, and of your disappointment initially contacting us regarding this.
I would like to thank you for your kind words regarding the service you received from Kath, we're really pleased to know how happy you are with the support provided, and this has been shared.
All customer feedback is important to us; it helps us evaluate our products and services. We would love to learn more regarding your experience, if you would like us to look into this further for you or to provide any further information, please contact us on: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to look into your concerns please kindly include your full name, DOB and postcode.
Best wishes,
Charlene
Denplan
Dental Emergency in Zurich
Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple of days with money to be sent to direct debit account within 10 days. Denplan make the whole process simple and phone conversations were helpful with the overall impression of a company looking to be as helpful as possible.
4 mars 2026
Avis spontané
Réponse de Denplan
Hi Thomas,
Thank you for kindly taking the time to share your feedback.
We're always delighted to hear when our customers are feeling satisfied with our service, and the efficiency of their reimbursement.
Thanks again for your positive review, it rally means a lot to us and was a joy to read.
Best wishes and take care,
Charlene
Denplan
When you need some work done and you…
When you need some work done and you may required denture/s or other expensive dental work, by having the costs spread over monthly payments,which include check up apportionments and hygienist which are included plus any work done you get a 10% discount. Instead of paying for work carried out or the need for dentures etc, paying monthly amount helps especially if you are unable to pay the whole cost/s at once.
8 mars 2026
Avis spontané
Réponse de Denplan
Hi Derek,
Thank you for kindly taking the time to share your wonderful feedback. We're thrilled to how pleased you are with your Dental Plan and how valuable this is to you, along with the peace of mind it brings.
Thanks again for your review, we really appreciate it.
Best Wishes,
Charlene
Denplan
Quickly processed claim
Quickly processed claim, easy to navigate Web page. Great value for money.
Definitely recommend.
5 mars 2026
Avis spontané
Réponse de Denplan
Hello Deb,
We aim to make claiming as seamless and quick as possible. So thank you for your great review, it's fantastic to know how pleased you are with our claims process and web page.
We hope you continue to utilise your plan and find it beneficial for a long time to come.
Many thanks,
Clare
Denplan
Absolutely amazing service from Denplan
We've had absolutely outstanding service from Denplan. My son is away from home at university and has needed emergency surgery for a wisdom tooth problem. Denplan have been wonderful in sorting everything out for us - from the initial emergency appointment, to the removal of the tooth. The claim has been settled so quickly and with no fuss.
2 mars 2026
Avis spontané
Réponse de Denplan
Hello Sally,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
Thanks again and take care,
Clare
Denplan
Helped me super quick and managed to…
Helped me super quick and managed to provide a solution immediately. Impressed!
3 mars 2026
Avis spontané
Réponse de Denplan
Thank you, we really appreciate your five-star review and your kind feedback. Thank you for taking the time to share your experience, we aim to resolve customer queries at the first point of contact so we are very pleased to receive your review.
Thanks again,
Clare
Denplan
I telephoned Denplan to ask if I could…
I telephoned Denplan to ask if I could change the date my standing order payment was collected and was told no. There was no explanation as to why this simple facility wasn’t available. The customer services person was almost going out of his way to be unhelpful.
And, furthermore, just in case you don’t know, customers hate having to’interact’ with supposed AI whilst try to resolve a problem. Why can’t we just speak to a real person to begin with?!
23 février 2026
Avis spontané
Réponse de Denplan
Hi Robert,
Thank you for taking the time to share your concerns and feedback.
We really appreciate all feedback we receive from our customers as it helps us to improve the products and services we offer.
We understand our voice assistant might not be the sort of thing everyone’s comfortable with, but for lots of our customers this can provide a quick answer or let them know where to find the information themselves without having to worry about waiting on hold.
We always love talking to our customers, and this hasn't changed, but we don't want to keep people waiting unnecessarily and our voice assistant helps us make sure our team are available for those more complicated queries and conversations that need our support. Please be assured we haven’t replaced our Contact team with our voice assistant, and our team remain available to help those customers who need it.
To enable us to fully address your concerns regarding your payment date, please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Clare
Denplan
Réponse de Denplan
Hello Mrs Jackson,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
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