Designerclan Avis 82

TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Jumper is top tier all real and legit as you can check with the QR code really happy with the quality to say it's second hand Will definitely be returning! Delivery took longer than it should do... Voir plus

Noté 5 sur 5 étoiles

this is an update from 1 star to 5 star. as always the quality of the jumpers and over shirts are brilliant, third time ordering. no doubt ill be back again. one small thing is the delivery,... Voir plus

Noté 3 sur 5 étoiles

Happy to edit previous review After an extensive wait, which now may be down to Royal Mail, I’m happy to say that the jumper has finally arrived, seems the quality it was rated an happily authe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Speedy delivery, great customer service, kept up to date and able to track delivery, high quality product great price , exactly what it says on the tin 5⭐️

À propos de l'entreprise

Écrit par l'entreprise

Pre-loved designer without the price tag


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

82 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

After having made 5 purchases from…

After having made 5 purchases from these guys over the months decided enough is enough ! Waiting weeks for no deliveries poor correspondence! And ultimately being told it’s been sold to someone else or blaming it on couriers when it’s never been dispatched as they probably never had it in the first place !! Would avoid ! Can only put in one date for experience but there are many

13 mai 2026
Avis spontané
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Réponse de Designerclan

Hi Alan,

We are very sorry to read this feedback and disappointed to hear you feel this way following your previous orders with us.

As a pre-owned company, stock availability can occasionally change quickly and, on rare occasions, courier or inventory issues can unfortunately affect dispatch times. However, we completely understand how frustrating this is from a customer perspective, especially when experienced more than once.

We always aim to communicate updates as quickly and clearly as possible and never intentionally inconvenience our customers. All affected orders were refunded where required and we sincerely apologise that your recent experiences did not meet the standard we aim to provide.

Your feedback has been noted internally and we appreciate you taking the time to share it.

Designer Clan

Noté 1 sur 5 étoiles

DONT BUY WRONG SIZE OF SHORTS WERE SENT…

DONT BUY WRONG SIZE OF SHORTS WERE SENT THE WRONG JUMPER WAS SENT WITH MARKS ALL OVER IT AND THE RETURN FORM LINK IS NOT EVEN WORKING SO HAD TO EMAIL NOW IM WAITING BACK TO START THE RETURN ITS A BIG LET DOWN.

6 mai 2026
Avis spontané
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Réponse de Designerclan

Hi Nicole,

We are sorry to hear you were unhappy with your experience.

Following your contact with our support team, we have provided the hassle free InPost return details, including both the QR code and the return code for the items you wish to return.

We understand your frustration regarding the sizing and condition concerns raised and appreciate the feedback provided, as customer feedback is something we take seriously and continuously review internally.

Once the returned items arrive back with us, the refund will be processed promptly.

We apologise again for the inconvenience caused and hope to resolve this for you as quickly as possible.

Designer Clan

Noté 5 sur 5 étoiles

Speedy delivery

Speedy delivery, great customer service, kept up to date and able to track delivery, high quality product great price , exactly what it says on the tin 5⭐️

28 mars 2026
Noté 1 sur 5 étoiles

Size too small

Size too small, stains all over the shirt been worn for a while for sure. Delivery took 2weeks not as described as (3-5days). Scam

18 mars 2026
Avis spontané
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Réponse de Designerclan

Hi Saif,

We’re sorry to hear you were unhappy with your order.

We can confirm that your return has already been requested and is currently on its way back to us for a full refund, which will be processed as soon as it arrives.

All of our items are pre-owned and any condition is reflected in the product images and description, however we understand that expectations can sometimes differ.

We always aim to resolve any issues as quickly and fairly as possible, and we appreciate your patience while this is completed.

Designer Clan

Noté 5 sur 5 étoiles

I have bought a few items from theses…

I have bought a few items from theses guys , this time nothing fit me , however I had great communication with Matty how sorted out the refund so I could re order in the correct sizes , the items was delivered fast and in perfect condition for used goods , thanks Matty

23 février 2026
Noté 1 sur 5 étoiles

delivery is very very slow

i purchased 2 iteams , said it was shipped then 5 days later when i asked for tracking was told one off the items was out of stock, i picked another item , Then another week went by and i asked for tracking to be told it was on its way then a few days later when tracking still wasnt updated i asked again to be told another item was out of stock , i asked for a full refund to be told that as they were shipping 1 item to me some 2 weeks after paying for it i had to accept the order , custoimer service is rubbish so better to stay away unless you want rubbish servce and goods arriving 2-3 weeks after the 24 hr delievery they say they provide.

16 février 2026
Avis spontané
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Réponse de Designerclan

Hi Alan,

We’re really sorry to hear about your experience and understand your frustration.

Unfortunately, there were unexpected stock issues with items in your order, which we communicated as soon as possible and offered alternatives. We appreciate your patience while this was resolved.

We can also confirm that your order has now been successfully delivered.

We always aim to provide a smooth and transparent service, and we’re sorry this one didn’t meet expectations. If there’s anything further we can do, please don’t hesitate to reach out.

Designer Clan

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