I recieved an email informing me my items had been delivered .... they havent .... I assumed you had to sign for them, having to be over 18 ..... so either your delivery person has lied or they just... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Solved problems with my payment but tbh best thing was getting to speak to a human. Simon deserves a payrise because he was so helpful.
Ordered two flavours of juice, one was out of stock, the other one arrived in 3 days and refund for other juice I got back next day. Excellent service, highly recommend.
Amazing team of staff with an amazing brand. 100% recommend. Have been stocking for around 10 years now and still couldn't be happier. Flavors are great and have seen 100s of customers switch to Diamo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are Diamond Mist! UK based manufacturers of the E-Liquid Brand Diamond Mist.
Coordonnées de contact
Royaume-Uni
- info@diamondmist.com
- diamondmist.com
4,2
Bien
406 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 8 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always an easy quick transaction
Always an easy quick transaction. Great range of products and very quick delivery.
20 février 2023
Quick delivery
2 février 2023
Réponse de Diamond Mist
Hello,
Sorry to hear that your order has not arrived. I have looked in to this and it looks like your order was refused by Germany customs and is being returned to sender (returning back to us). I am looking in to this but once the order arrives back with us we will issue a refund.
Unfortunately if an order is refused by customs there is nothing we can do about it. All parcels are declared correctly by us before shipping but some countries dont allow the import of Vaping/Electronic Cigarettes. We have guidlines for international shipments which can be found at the bottom of our website under "Shipping Policy" but i have included the link here: https://www.diamondmist.co.uk/policies/shipping-policy
Love Diamond Mist eliquids quick…
Love Diamond Mist eliquids quick delivery and plenty of choice of flavours and strengths love love love these x
31 janvier 2023
Recorded delivery unlike the last…
Recorded delivery unlike the last clowns I used who never delivered. Excellent service 👍🏻
6 février 2023
Brilliant service well recommended
3 février 2023
A wonderful flavour from Diamond mist…
The diamond mist has the tobacco flavour that I like .I have been buying this product for a long time and have stopped smoking since I started to use it .Delivery is prompt and we'll packaged.
1 janvier 2023
Easy to order and usually quick speedy…
Easy to order and usually quick speedy delivery but due to postal strikes it was delayed a bit
28 décembre 2022
Still have not received
Still have not received.yes r.mail was on strike for 1 day but still overdue
13 décembre 2022
Réponse de Diamond Mist
Hi Peta,
Sorry your order took longer than you would have liked to arrive with you. I can see this has now been delivered. Although you placed your order on the 13th and was shipped by us on the same day, unfortunately there were Royal Mail Strikes on the 14th and 15th and because of the time of year as well as all the previous strikes there are severe backlogs at the Royal Mail depot's so it is taking a lot longer to deliver parcels. Having said that taking the strike dates and weekends out it has only taken 3 working days to deliver your order which is well within the estimated time frame.
If there is anything we can help with please contact us at info@diamondmist.com
Kind Regards
Diamond Mist Team
Fast delivery but...
Always fast delivery never a problem except they don't reply to emails. I have been buying from them for several years and build up loyalty cash yet there was no loyalty cash on my last checkout and apparently my email does not have an account? Very confusing and they use .com and .co.uk and have not replied to me from any of them.
18 octobre 2022
Amazing team of staff with an amazing…
Amazing team of staff with an amazing brand. 100% recommend. Have been stocking for around 10 years now and still couldn't be happier. Flavors are great and have seen 100s of customers switch to Diamond Mist and never look back. Thanks to all the team at Diamond Mist.
27 octobre 2022
Avis spontané
I ordered 6 vapes
I ordered 6 vapes, however i ordered them with 20 mg of nicotine and i recieved all 6 with 0 mg of nicotine
19 octobre 2022
Réponse de Diamond Mist
Hi Robert,
Thank you for your review, i have looked at your order and i can see you ordered 6x Xtra bars, the Xtra bar range are all 0mg nicotine strength due to the size/amount of puffs of them it is not legal to sell with nicotine. There is no 20mg version of these available in the UK due to TPD law. Our standard disposables all contain 20mg so there might have been a bit of confusion when ordering these items. If you can email us at info@diamondmist.com we will be happy to discuss this with you and arrange some replacements if possible.
Kind Regards
Diamond Mist
Fantastic
Came well packaged as normal with a super-fast delivery and great communications
5 octobre 2022
Spot on everytime thankyou
7 septembre 2022
Very happy with the package i received…
Very happy with the package i received would buy again.
7 septembre 2022
Delivery was very quick but…
Delivery was very quick but unfortunately about 50% of the bottles don’t open. The tops just spin tound and I have to prise them off
7 septembre 2022
it takes a while for the delivery and…
it takes a while for the delivery and they dont respond to messages on instagram
5 septembre 2022
Réponse de Diamond Mist
Hello,
Thank you for your review. I am sorry the messages you sent to our Instagram had been missed, i hope you can apreciate we get more messages than we can reply to sometimes.
In regards to your order taking a while, i can see this was shipped the day after our bank holiday weekend but unfortunately the delay was due to the customs clearance in Norway. Although we try to give as much info to them as possible to help speed up the process sometimes this can be a lengthy and time consuming process.
We would like to thank you for your order and hopefully things will be quicker for you in the future.
Kind Regards
Diamond Mist Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.