Product arrived promptly after ordering. Lights are nice and slim stylish and extremely bright. Follow up call from Dickens was unexpected but very impressed that they care so much about their custome... Voir plus
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Lisez les avis des autres
I am writing this review I ordered 2 St's of light over 2 weeks ago they were out fir delivery but they were sent back to the sender They advertise free delivery and it's using parcel force I pa... Voir plus
Bought lights took the money but no communication at all. Didn’t know if the order had gone through so bought replacements then out of nowhere the lights arrived. Website states return form in parcel... Voir plus
L'entreprise a répondu
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
4,0
Bien
144 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Good service & items value for money
Good service & items value for money - would use again - thanks 👍
10 décembre 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very poor communication and customer service
Bought lights took the money but no communication at all. Didn’t know if the order had gone through so bought replacements then out of nowhere the lights arrived. Website states return form in parcel what a surprise it wasn’t after contacting them 5 times and each time promised to email returns I am still left with lights.
6 décembre 2024
Avis spontané
Réponse de Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Quality of the product was good
Quality of the product was good
Fast delivery service
Easy to order
4 décembre 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
SATISFIED
I was disappointed with the quality of the actual product, but this company delivered quickly and issued me a refund quickly, so I would say Dickens Direct is a trustworthy company.
29 novembre 2024
Avis spontané
Réponse de Dickens Direct
Dear Charlie,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Jhon
Customer Relations
Good sensor security light for the price…
Good sensor security light for the price, much smaller than I expected (I should have checked the dimension). Minimal instructions. Fast delivery.
11 octobre 2024
Avis spontané
Réponse de Dickens Direct
Dear Keith,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Réponse de Dickens Direct
Dear Teresa,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Réponse de Dickens Direct
Dear Tom,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Ordered two boxes only one arrived…
Ordered two boxes only one arrived garden lights outside contacted customer service was t in rush two solve the problem had make claim with Royal Mail and they didn’t work been month now just got an answer saying they can’t help me out 80 pound for one box been robbered absolute joke will not e buying from these again
12 juillet 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Please note that as per the tracking details: 11-003 082 EF1, your item was delivered on July 17th.
Later on, you contacted us and informed us that you hadn't received the parcel. Considering your satisfaction as our priority, we had opened a Royal Mail claim on your behalf for "item not delivered." and refunded you the shipping cost for your next order as a compensation.
We tried our best to win the claim, and for that we have contacted Royal Mail many times, but the courier company confirmed that the parcel was delivered and delivered to the right address.
So, we updated you with the same conclusion given by the courier company. We have gone the extra mile to satisfy you but you are not coming to any conclusion
Kind Regards,
John.
Amazing experience and will certainly…
Amazing experience and will certainly be buying again! Ordered lights on Wednesday night and they had arrived by Friday. Perfect quality, look great and lightening quick delivery. Thanks so much!
9 août 2024
Avis spontané
Réponse de Dickens Direct
Dear Emma,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Easy order process, quality goods
Easy order process, goods arrived way ahead of schedule, well packaged etc.
Very good value, hassle free ordering.
Good quality lights, installation easy for diy-er and already looking at ordering more from Dickens.
Great find...
26 juillet 2024
Avis spontané
Réponse de Dickens Direct
Dear Paul,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
great service
products are amazing and the service was excellent, received my order very quickly!
however i would lower the prices of the shipping!
27 juillet 2024
Avis spontané
Réponse de Dickens Direct
Dear Malihah,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
john
Customer Relations
I was searching for lights to expand my…
I was searching for lights to expand my IKEA lights and whist these don't look like they do work a treat
Delivery was good
In the end my daughter did not like them so used else where
Great product good price and great quality
8 août 2024
Avis spontané
Réponse de Dickens Direct
Dear Lee,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
john
Customer Relations
Item boxed well all components there…
Item boxed well all components there and good communication.
24 juillet 2024
Avis spontané
Réponse de Dickens Direct
Dear Garry,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Réponse de Dickens Direct
Dear Amanda,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
John
Customer Relations
Réponse de Dickens Direct
Dear Diana,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great service quick and efficient happy…
Great service quick and efficient happy with the product
19 juin 2024
Avis spontané
Réponse de Dickens Direct
Dear Jo,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jason
Customer Relations
Great price
Great price for the quality of the product and amazing range to choose from
5 juin 2024
Avis spontané
Réponse de Dickens Direct
Dear Alistair,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Jason
Customer Relations
Great 👍
Website was easy to use, contacted customer service regarding a problem with my order and was easily sorted with a quick response time😊
6 mai 2024
Avis spontané
Réponse de Dickens Direct
Dear Victoria,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
john
Customer Relations
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