Product arrived promptly after ordering. Lights are nice and slim stylish and extremely bright. Follow up call from Dickens was unexpected but very impressed that they care so much about their custome... Voir plus
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Lisez les avis des autres
I am writing this review I ordered 2 St's of light over 2 weeks ago they were out fir delivery but they were sent back to the sender They advertise free delivery and it's using parcel force I pa... Voir plus
Bought lights took the money but no communication at all. Didn’t know if the order had gone through so bought replacements then out of nowhere the lights arrived. Website states return form in parcel... Voir plus
L'entreprise a répondu
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
4,0
Bien
144 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Ordered lights on the the 26 April and…
Ordered lights on the the 26 April and still wafting for them. I phoned to be advised they do not have stock and have tried to call me many times and they have then cancelled the order a week ago. I am still waiting for the refund to my card which, obviously has not been processed!
15 mai 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Please be informed that we have issued the refund to you, we have also double checked with the accounts team and the refund has been processed.
We have been trying to call you and sent numerous emails but there was no response so we had to cancel the order after trying to contact for 7 days.
If you have any query please contact us via call or email and we will assist to the best of your satisfaction.
Regards,
john
Customer care
Quick delivery
Quick delivery, light was exactly what we wanted at a reasonable price, good all round service.
1 mai 2024
Avis spontané
Réponse de Dickens Direct
Dear Pete,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
New outside lights
Swift delivery was product was cheaper than I could find it else where no complaints
1 mai 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
John
Customer Relations
Disappointed
I ordered a light fitting from this company and didn't receive it, I still haven't received it, I emailed them to say I haven't received it yet and although they were very nice I didn't really really find it helpful. They said they would refund my delivery charge but I haven't received it yet. They said to get back to them if I hadn't received it by the 19th, I emailed to say I haven't received it yet, I am currently waiting for a response to my email, I am very disappointed at the moment
12 avril 2024
Avis spontané
Réponse de Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
John
Customer Care
The speed from ordering to delivery was…
The speed from ordering to delivery was most impressive.
14 avril 2024
Avis spontané
Réponse de Dickens Direct
Dear Ian,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Terrible service
Update. 24.6.2024
Finally resolved with a postage paid return label and a full refund.
Ordered goods on 10th December 2023. Did not receive my lamp but did receive another item which I did not order and also did not come from Dickens Direct. Still unsure if the two companies are connected. Many e- mails later issue still not resolved. All I want is total refund, correct order delivered and incorrect item collected if it belongs to Dickens Direct. Would have given zero rating if I could as no progress at all made despite their endless comments that customers are so important to them. Hopefully will get a response to my review like other customers on here and will gladly update review if a favourable outcome is achieved.
10 décembre 2023
Avis spontané
Réponse de Dickens Direct
Dear Eleri,
Please be informed that we have sent the return instructions to you so that you can return the item back to us and we can send the correct item to you but we have not received the return from you.
We are waiting for you to return the item received, please send it back and we will resolve the issue to your satisfaction.
Kind Regards
John
Goods arrived on time and in good…
Goods arrived on time and in good condition couldn’t ask for anything more.Thanks.
4 mars 2024
Avis spontané
Réponse de Dickens Direct
Dear Tony,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
John
Customer Relations
1st class delivery and product
1st class delivery and product, looks and works as described 👍
5 mars 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
John
Customer Relations
Good experience.
Good experience.
Delivery arrived quicker than expected.
Ordered outside sensor lights just been installed.
Looking good.
2 février 2024
Avis spontané
Réponse de Dickens Direct
Dear Karen,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I made a order paid for express…
I made a order paid for express shipping but it never got delivered. I tried to get in touch but no-one got back to me. This was a gift. I called the lines were busy, I tried the online chat no-one responded. I tried email again nothing.
10 janvier 2024
Avis spontané
Réponse de Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Please mention your order number in the email.
Kind Regards
Dave
Customer Care
Great value…
It was a good price and arrived quickly. Up to date information as well
15 janvier 2024
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
quick delivery and great product which…
quick delivery and great product which normally would have cost double the price or more! would recommend and is actually legit.
19 décembre 2023
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Package turned up on time and was what…
Package turned up on time and was what I ordered
23 décembre 2023
Avis spontané
Réponse de Dickens Direct
Dear Dean,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Outdoor light
Great product and an excellent service.
The price of the item was of excellent quality and value. Thank you
20 décembre 2023
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good product supplied instantly
22 décembre 2023
Avis spontané
Réponse de Dickens Direct
Dear Shaun,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Réponse de Dickens Direct
Dear Darren,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Excellent service
Excellent service, swift delivery very happy with my clip on lamp
18 décembre 2023
Avis spontané
Réponse de Dickens Direct
Dear Patricia,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Quick service prompt delivery
20 décembre 2023
Avis spontané
Réponse de Dickens Direct
Dear Margaret,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
My first order was delivered on time…yes
My first order was delivered on time ant the right product was received. I placed another order of two led lamp but they sent me a mirror lamp. I still haven't received the right product. This is very disappointing. As it was a Christmas gift.
7 décembre 2023
Avis spontané
Réponse de Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Straight forward process and prompt…
Straight forward process and prompt delivery. Many thanks
1 décembre 2023
Avis spontané
Réponse de Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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