Dinnerly AU Avis 

I had hesitation signing on a couple months back, but I have since been truly happy since the beginning. I am saving money on groceries and no waste of having excess vegetable. I am busy with my job and at times work.late until evening and when I get home I want something quick and easy and thinking what to have for dinner has eased and the variety of cuisines help then trying to think what takeaway joint should I go though hit always end up getting the same quick fix which can be boring. And I don't have to drive around. Also my boxes work out cheaper than getting one takeaway meal at times. Also I'm finding the portions are well sized for me so I'm not overeating or overloading on the calories and can see a drop in my weight. So thanks Dinnerky and I'm a believer in saying credit where credit is due (hence my taking of time to right a positive review)

I was a bit sceptical about trying this way of getting meals but I have been super impressed with ‘Dinnerly’. The quality of vegetables is top class and such detail with all extra spices etc needed to make the meal is outstanding. Yes I am very pleased we took the option and ordered from this impressive company.

I had missing ingredients in every box, with a refund, on complaining, that didn't cover the cost of replacing let alone the inconvenience. Things like "Japanese Dressing" essential for the Japanese Curry, alongside main ingredients missing consistently. Very disappointed.

Would not recommend, yes they are slightly cheaper than other services however the savings is not worth the lack of quality and customer service! I was ready to cancel after the first week upon receiving spoiled produce but thought I would give them the benefit of the doubt, second box I received what seemed to be ingredients for a meal not selected, third week missing ingredients and spoiled produce and the final straw was receiving a box with no meat at all and extra spice packets as a substitution? The solutions were always copied off a script and not actually addressing the issue with a few emails even addressing me by the wrong name. I would rather pay the little bit extra and receive edible food, items that have been ordered and decent customer service!

Like many others I didn't recieve my order. I used the property pin and got an sms saying all was fine and my order would be coming the next day. I called CS after 6.30pm when I still had no order and no communication from the delivery person. After following up the next morning I was finally told they dont deliver to my area....surely they knew that when they took my payment. I asked for a refund and got no reply from 2 further emails. Luckily I had paid through PayPal and they refunded my money. I highly recommend avoiding this company!

It's amazing how quickly Dinnerly can respond to these reviews but do not respond when you have an issue with your order or refund.

Meals are rummy and so easy to prepare .
Would recommend to anyone who is tired of cooking every night , I only get three meals a week just to break up the week .

Great recipes, but some of the produce was not fresh

Timely delivery and so far meals are good

Great value, great quality, great everything!

The food is great!!! Easy to make and super delicious!!
So much variety as well!!

Low Carb Meals were a little light on the veg department, otherwise the flavour and meat portions were great.

Unfortunately the yoghurt and salad dressing burst in our last two delivery bags , smearing everything else in the frig bag .

Convenient
Fresh ingredients
Easy recipes
Delicious
Money saver

My first two deliveries arrived on time and were great. My second delivery was not to my address however someone found it and dropped it to our address about 6 hours later. The recipe states to wash vegetables as they come straight from their farm, I’m unsure about this as the carrot was bendy and access carrot snaps on bend. Anyway, we used all ingredients and they were fine. Everyone loved the meals and flavouring, kids included. Recipes are great but be careful when marinating veggies as 20mins isn’t really long enough and we ended up eating raw onion once. Overall I recommend dinnerly and I look forward to eating what I’ve made. Great easy to follow recipes.

I was a loyal Dinnerly customer for over three years, spending over $5,000 annually on their meal delivery service. I frequently recommended them to friends and family due to their quality and value. Unfortunately, my recent experience has completely changed my opinion of this company.

While traveling overseas, my phone was stolen, forcing me to cancel my linked debit card. During this time, Dinnerly attempted to charge my card for a box. When the payment failed, they still delivered the box without authorization. Upon my return, I was met with an unexpected bill for this order and a complete lack of empathy or resolution from their customer service team.

Despite raising valid concerns about their policy of processing unpaid orders without explicit customer consent, I was repeatedly dismissed and told to pay. Their customer service demonstrated no understanding or willingness to accommodate a long-standing customer facing an unusual circumstance.

To make matters worse, Dinnerly escalated the situation by sending a debt collector after me for a mere $86. This aggressive and unnecessary action over such a small amount, especially given my years of loyalty and substantial spending, is both insulting and indicative of their disregard for their customers.

Dinnerly’s approach to customer service is appalling. Instead of acknowledging their role in this miscommunication and working towards a resolution, they hid behind their terms and conditions. This lack of accountability and empathy is a disgrace, especially for a subscription-based service that relies on customer loyalty.

I have since canceled my subscription and will never use their service again. What was once a company I supported and praised has become an example of poor customer care. If you’re considering Dinnerly, be aware that their policies prioritize their bottom line over their customers and that they have no qualms about sending debt collectors after you for trivial amounts.

Dinnerly has lost not just my business but my trust—and I will not hesitate to share this negative experience with others.

While the meals were generally nice and enjoyable, as long as you remembered to place your order, there was a major issue with the quality of the meat. On at least five occasions, the meat was delivered completely spoiled—not just slightly off, but so bad that opening the package was like being hit with a terrible smell. This clearly indicated that the meat was already spoiled when it arrived, as my storage conditions were fine and other meats remained fresh.

Each time this happened, I ended up losing money. The refunds didn’t fully cover the cost of replacing the meat at the store, where prices were higher, or I had to scramble to buy dinner elsewhere, leaving me out of pocket. This defeats the whole purpose of the service, which is supposed to provide convenience.

After the fifth time, I cancelled my account. Even then, they only offered a refund to my account instead of my card, and I never received it. For $8, it’s not worth my time to chase, but it adds to the frustration. Despite filing multiple complaints, the company only ever gave generic responses claiming they would "look into it," but nothing changed.

This recurring issue poses a serious health risk and should be reported to health authorities. It’s unacceptable for a service to handle food safety so poorly.

Edit in response to Dinnerly reply:
Firstly, it wasn’t chicken—it was mince on four occasions and beef strips once. I’m 47 years old and have been grocery shopping for a long time. I don’t need to be treated like a child when it comes to understanding meat packaging and storage. The box and delivery were fine—there were no delays or damages, and everything was brought in and stored correctly as soon as it arrived.

The recurring issue here is not about packaging odors or mishandling on my part; it’s about your service delivering spoiled meat. Excuses about "confinement odor" do not apply here. The smell was unmistakably that of meat gone bad, and this happened repeatedly. This is a serious food safety issue, and the health department should be advised.

Additionally, I specifically requested the refund be processed back to my card after I canceled my account, yet I was ignored and effectively ghosted. Please do not try to sidestep this point, as it further demonstrates poor customer service and lack of accountability.

If your company values customer trust, I suggest you focus less on excusing these failures and more on addressing the underlying issues with your quality control and refund process.

Never received my delivery I followed the step outing the pin on their localisation thing, taking pictures of my building and where to leave the delivery… well they ended up delivering somewhere else as the delivery picture doesn’t match my place…
I’m glad I took picture of my place and stuff very useful… what are you actually doing with those information if you can’t deliver?

I thought I had put all my deliveries on hold, until I discovered a purchase on my credit card for a delivery the next day. I could not choose my meals as it was to late. Is it just me or is three mince meals in a row not great. Dinnerly has lots of options to choose from and I received three packets of mince some sweet potato, a quarter of cauli and some herbs and seasoning. I do not feel that this is value for money. I don’t want 6 mince meals in a row for my dinner and lunch as the meals are for two. There was no advance warning that I was going to be getting the meals so I could cancel or choose for myself, and no recipe cards to know what to do with the ingredients. I had cancelled my account so could not access on line.
I won’t be resigning again..better value in the shops. All the recipes are in the same theme with no variation. If you do not like Asian style food then to bad for you.

I have been ordering from Dinnerly for a while, it is not great but not bad either. On 25 Nov I received ny most rent box, the ice pouch is broken and water was leaking everywhere. I also found my ravioli had a used by date of 08 Oct. unfortunately I was told by the CS that since I used credit for the box I will not be given a refund. This seems not making sense to me as credit is also money, I believe this is not an acceptable service for an Australian business and suggest others to be careful when choosing them.

Love the food but can only have about once a month as that's what fits in best with my family as some work away. Been with the company for a while now but was disappointed that my del day had to be changed from Mon to Thurs without even consulting me. Thursday is not so great as that is the day I'm working. First time it was left out on the footpath, partly due to my fault as we now have fence and gates.
Was wondering if fish is frozen at any time or is it still ok for me to freeze until I'm ready to use it? Thanx again.