Dinnerly AU Avis 

1 349
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My first box arrived and there was a spillage with the condiments inside the box. Thankfully, other contents were wrapped separately and although messy, was easily fixed with a wipe over. Customer sup... Voir plus

Noté 5 sur 5 étoiles

Amazing range of recipes to choose from. Flexibility of it all is also amazing. Takes out all the guess-work around meal planning, especially if you work full-time and struggle to eat good healthy fo... Voir plus

Noté 3 sur 5 étoiles

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loving Dinnerly. At this stage, I'm certainly saving money. It will be interesting once my discounts are used up as to whether the savings continue. Money aside, the food is delicious and the recipes... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Écrit par l'entreprise

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,8

Tous les avis

(1 349)

31 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Thieves!

Could never resolve issues of non delivery to my doorstep- when they outsourced delivery to cut costs no longer did we find our box on our doorstep rather, always thrown under bushes/ outside periphery of my adresss on a busy street/ placed on several neighbours doorstep, this went on for a couple of months so I unsubscribed, (a year or so ago, since complaints were never remediated) . I was hounded for a few months with 'come back to us' deals. I reactivated my account to see what was on offer ( the only way you can see the menu) only to see they are sneaking ad on prices for most meat dishes where before it was only 2-3. I decided to go with Quitelike as it would work out the same but for higher quality (according to reviews). By merely looking at the menu dinnerly have billed me extracting funds from my account without consent or knowledge until i got an SMS advising a (random) box was being delivered- their choosing. Too bad Im in Lithgow till friday- I can only imagine over the course of the next few days in sydney with noone home the bush turkeys having a field day with rotten meat to deal with whats left in the ☼ for several days. Was told too bad these were the terms and conditions set out originally and to donate this (random box of food) to my neighbours- no refund issued. Initiated a chargeback with my bank and complaint to fair trading. Theives.

19 novembre 2024
Avis spontané
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Réponse de Dinnerly AU

Hi Em, thanks for taking the time to share your feedback. We are truly disappointed to hear about the poor experience with our deliveries, this shouldn't have happened. Please feel free to reach out to our friendly customer care service if we can be of further assistance. All the best!

Noté 2 sur 5 étoiles

bad delivery service

We have been using this service for quite sometime. Have given them specific instructions of where to leave the box. In the last few months or so the driver keeps putting the box in front of the door when the instructions are through side gate, so if it rains the box won't get wet. We do have camera door bell and watched him deliver, we called out but NO REPLY he just kept walking. OBVIOUSLY they dont read the instructions.

28 octobre 2024
Avis spontané
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Réponse de Dinnerly AU

Hi Andrew, thanks for sharing your feedback. We are really sorry to learn that you have been having a poor experience when it comes to how the drivers follow your instructions. If you haven't done so already, feel free to reach out using our chat, email, or phone, and our lovely customer care team will provide you with assistance and look deeper into this situation. Thanks in advance!

Noté 5 sur 5 étoiles

Loving Dinnerly

Loving Dinnerly. At this stage, I'm certainly saving money. It will be interesting once my discounts are used up as to whether the savings continue. Money aside, the food is delicious and the recipes are easy to follow. My only critique would be that, if following the recipes to a tee, too many pans are used. With a bit of sense, you can plan ahead and re-use the pan - saves washing up! And it would be good if airfryer instructions could be added as well as the oven instructions.

2 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

This is absolutely worthy of 1 star I…

This is absolutely worthy of 1 star I would rate no stars if possible. They don’t care about their customers. The inconvenience of having off meat (which by the way is illegal) should be compensated not “credited”. I am a mother who can’t just run to the shop to get the ingredient I have to replace. I had to make a whole new dinner because the meat was not packaged to the Australian standards. So just use hello fresh

7 août 2024
Avis spontané
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Réponse de Dinnerly AU

Hi Vahnya, thank you for taking the time to share this feedback. We are sorry to know that you were not satisfied with our service after being sent ingredients that were not up to standard. We strive to provide an outstanding service and are sorry to know that you have not experienced this. Please know that once an issue like this is reported our procurement team makes sure to follow up on the incidents reported with our packaging team and our suppliers to prevent these from repeating. Usually, credit is issued according to the ingredients that are reported and if you prefer to be refunded that is always an available option. We understand how frustrating situations like these are and how they affect your meal planning and compensation is provided exceptionally given specific circumstances. Again, thank you for your feedback. You can rest assured that it has been shared with our team and should you decide to give Dinnerly a second chance we are sure you will notice an improvement. All the best!

Noté 5 sur 5 étoiles

Loving the recipes

The food is very fresh and easy to cook, I love the variety, and it's saving me money,as I am getting just the right amount for each recipe. Which I can't get from the supermarket

8 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Long time Dinnerly customer

I've been getting Dinnerly for well over 3 years. Even though I have a limited diet option (vegetarian), there's usually a few favourite repeats but there's ALWAYS new recipes to try and they don't disappoint.

18 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Convenience

I love not having to think about what we are having for dinner and not going to the shops every night to pick up ingredients

17 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Missing Ingredients, Horrendous Customer Service

Terrible service. Just ordered my very first box and went to cook the first meal to find ingredients missing. After calling 'customer service' I was offered compensation for one missing ingredient. Easiest decision ever to cancel the box, pathetic service.

10 mai 2024
Avis spontané
Logo de Dinnerly AU

Réponse de Dinnerly AU

Hi Shane, thank you for providing your feedback. We are truly sorry to learn of your poor experience. We seem to have replied to this feedback of yours, but here it is again. It is, however, very strange to learn that you were missing several ingredients and were only compensated for one. Please be aware that certain household items are required to have around, and those are notified within each recipe you pick. Please feel free to reach out to us once again if further help is required, and our lovely customer care team will be happy to review the matter and provide assistance. Thanks in advance! All the best!

Noté 5 sur 5 étoiles

We thought we would give Dinnerly a go… and OMG, Yum!

We thought we would give Dinnerly a go after having not so good experiences with other services similar. 6 nights and we have made every recipe a favourite so far and have been so happy with portion sizes and how simple they have been to make. For us personally it has been around the same cost to a little bit cheaper with no waste! Our next box comes tomorrow and we cannot wait to try all the tasty recipes. Food quality has been great also. As yet, we can not fault this service from dinnerly.

5 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Dinnerly has become a game changer for me

Dinnerly has become a game changer for me. My kids actively participate in selecting the weekly menu, and the delicious food ensures they finish every bite. The convenience of not having to decide what to cook daily has made my life much easier.

2 février 2024
Avis spontané

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