Dinnerly AU Avis 

1 349
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My first box arrived and there was a spillage with the condiments inside the box. Thankfully, other contents were wrapped separately and although messy, was easily fixed with a wipe over. Customer sup... Voir plus

Noté 5 sur 5 étoiles

Amazing range of recipes to choose from. Flexibility of it all is also amazing. Takes out all the guess-work around meal planning, especially if you work full-time and struggle to eat good healthy fo... Voir plus

Noté 3 sur 5 étoiles

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loving Dinnerly. At this stage, I'm certainly saving money. It will be interesting once my discounts are used up as to whether the savings continue. Money aside, the food is delicious and the recipes... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Écrit par l'entreprise

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,8

Tous les avis

(1 349)

31 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great product and value

Great product and value. The level of packaging needs to be reduced! sweet chilli sauce, tomato paste, etc. are all pantry essentials and don't need to be included.

23 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Love ordering dinnerly

Love ordering dinnerly. It's made my evenings so much quicker with not having to think about what ingredients I need and plus the hubby even jumps in and helps now with the ease of the recipes on his phone. Love the variety of food options and decent serving sizes.

20 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

Twice no delivery, no explanation

We've tried twice to get a box from Dinnerly. The first time it didn't turn up at all, we complained and they blamed their delivery partner, and then didn't give us any explanation.
We tried again to have a box delivered today and it was cancelled without warning or reason. I did receive an email around midday stating that their delivery partner would be ceasing delivery to our region on Saturdays from our next delivery. We've complained and not yet received a response.

13 janvier 2024
Avis spontané
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Réponse de Dinnerly AU

Hi Tony! We are so sorry to hear about your experience with your deliveries. This is far from the quality we strive to provide you and we would love to use your feedback for active improvements. Feel free to provide your comments to our customer care team at hi@dinnerly.com, via chat, phone call or Facebook chat. Thanks in advance!

Noté 1 sur 5 étoiles

Theives

Theives, they take money without informing, they change delivery to earlier date on suspension, they drop delivery that wasn't requested and then charged double of what they Said

10 janvier 2024
Avis spontané
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Réponse de Dinnerly AU

Hi Hanna, thanks for your feedback. We're sorry to hear that our service was not up to standards! Upon review, we can see that your case has already been addressed by our Customer Care team. If you need any further assistance, don't hesitate to reach out again at hi@dinnerly.com.au, chat, phone call, or Facebook chat. All the best!

Noté 4 sur 5 étoiles

Great prices and meals

Great prices and meals, however customer service aren't very helpful. I've had to complain about almost every box I've received weekly since October 🙄

7 janvier 2024
Avis spontané
Noté 4 sur 5 étoiles

Recipes are good.

Recipes are good.
Sometimes vegetables could be fresher.
Every once in a while things missing from order....
Over all enjoying the experience of cooking and eating Dinnerly

2 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

I bought Dinnerly before Covid and it…

I bought Dinnerly before Covid and it was great. I have just come back to it and the quality is much lower than it used to be. The meals were bland and the quantity was reduced. Before Covid I would have rated 5 stars, now it's a 1.

18 décembre 2023
Avis spontané
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Réponse de Dinnerly AU

Hi Debby, thanks for your feedback, and for taking the time to rate our service. We're so sorry that you feel our product has declined since the last time that you were with us, this is definitely not what we strive for. Rest assured that your feedback has been forwarded internally to our team to ensure that improvements are made. If there is anything that we can help with, don't hesitate to reach out to our customer care team via the usual channels. Kind regards.

Noté 1 sur 5 étoiles

Would not recommend Dinnerly to family and friends!!!

On multiple occasions, I received food that was near its end of life date, my boxes arrived broken and damaged, and somewhere along the way, multiple ice blocks had been broken in my boxes and spoiled some of the fresh goods. Very disappointing

3 décembre 2023
Avis spontané
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Réponse de Dinnerly AU

Hi. I’m so sorry to hear that these deliveries were not up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. For this, please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance!

Noté 4 sur 5 étoiles

Would have given 5 stars if….

I love the menu variations and the simplicity.
However, it is a pity that you do not provide the recipe cards like other companies. This would make life a lot easier! I would also suggest the recipes with Chicken thigh to have option to select chicken breast instead. I’m happy to pay extra for this.

7 décembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Value for money and little food waste

The range of meal options is large and varied which is great.
Easy to follow instructions with quick preparation and cooking time also ticks the boxes.
On the odd occasion, the quality of the fresh produce is subpar (so far I've only had an issue with tomatoes, everything else has been OK) but this has put me off picking meals with fresh tomato just in case.
I understand that dinnerly is one of the cheaper companies offering this service but a slight increase in the amount of vegetables in some meals would be great.
Overall, I'm happy with the product, it's value for money, actually gets me cooking and I have very little food waste

28 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Worst company to deal with

Worst company to deal with. They sent me meals that I didnt even choose. They charged my card without me even ordering anything. They need your card details before you can see any meals. I was just checking out meals and then they organised to charge me without me accepting any of this. They are a scam and the food was disgusting.

14 novembre 2023
Avis spontané
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Réponse de Dinnerly AU

Hi Popi! We're truly sorry for the experience you encountered with our service. Note that you can always check our recipes without signing up or providing any personal details by visiting dinnerly.com.au/menu. If there's anything we can still do to assist you, feel free to reach out to our customer care team at hi@dinnerly.com.au, via live chat, phone call or Facebook chat. All our best!

Noté 4 sur 5 étoiles

Impressive menu choices

The meal choices were impressive and I have expanded the types of things that we would normally eat. The quantities provided are good and there is always enough for us.

13 novembre 2023
Avis spontané
Noté 3 sur 5 étoiles

Generally speaking we are happy with…

Generally speaking we are happy with the recipes and variety. However we find there is a lack of green vegetables, and the root veggies (mostly carrots) are terrible by the time we get to them, soft and bendy, after being refrigerated, and being used 2-3 days along from delivery. We value add our own green vegetables but feel that we shouldn't have to do this when we are paying for the meal already, it's additional cost.

10 novembre 2023
Avis spontané
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Réponse de Dinnerly AU

Hi Fiona! We are very sorry to hear about your experience with our service. This is far from the quality we strive to provide you and we would love to use your feedback for active improvements. Feel free to provide your comments to our customer care team at hi@dinnerly.com.au, via chat, phone call or Facebook chat. Thanks in advance!

Noté 2 sur 5 étoiles

Check carefully what is in the box

First box delivered: veggies went a bit downhill after two days. Second box: Delivered at neighbours house. Also I have to rush out at dinner prep time for pantry items. Third box: surprise when I started cooking and realised meat for one recipe was never included, off to the shops again. Cancels subscription, with one final delivery to come. Final delivery: two whole ordered items not included (luckily I checked and ticked all off to the order list and recipe card). They refunded those two items, $17. Relieved I checked carefully and didn’t just pack it away.

27 octobre 2023
Avis spontané
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Réponse de Dinnerly AU

Hi Ilze-Marie, thanks for your feedback. I am sorry to learn about the dissatisfaction with our service. If there's anything we can do to help, please provide your comments to our customer care team at hi@dinnerly.com.au, or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com.au), or via phone (02-9056-7570). All the best.

Noté 5 sur 5 étoiles

Dinnerly

Great meals - more affordable than their rivals, tasty and nutritious, most of them are easy to prepare with minimal base ingredients needed.
Highly recommended. 👍

7 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

We love Dinnerly

Fabulous food delivered promptly.
Fresh crisp ready to cook

The recipes are AWESOME
look forward to future dining with Dinnerly

25 septembre 2023
Avis spontané

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