Dinnerly AU Avis 

1 349
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

My first box arrived and there was a spillage with the condiments inside the box. Thankfully, other contents were wrapped separately and although messy, was easily fixed with a wipe over. Customer sup... Voir plus

Noté 5 sur 5 étoiles

Amazing range of recipes to choose from. Flexibility of it all is also amazing. Takes out all the guess-work around meal planning, especially if you work full-time and struggle to eat good healthy fo... Voir plus

Noté 3 sur 5 étoiles

Joined Dinnerly through an Everyday Rewards promo in Nov22. Didn't get the 10,000 bonus points until 8 weeks after signing up, and multiple emails requesting them. I ended up sending their invoices to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loving Dinnerly. At this stage, I'm certainly saving money. It will be interesting once my discounts are used up as to whether the savings continue. Money aside, the food is delicious and the recipes... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Écrit par l'entreprise

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(1 349)

31 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

My account was on pause and they…

My account was on pause and they debited money out of my bank account with out my permission

17 septembre 2023
Avis spontané
Logo de Dinnerly AU

Réponse de Dinnerly AU

Hi Simon, thanks for your feedback. We're really sorry to hear about this. Please feel free to reach out to our team via hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance!

Noté 5 sur 5 étoiles

Fresh food, lots of options

Fresh food, lots of choice. Heaps of different recipes every week to choose from. I order 3 meals some weeks, 4-5 on others, it's super flexible. Can skip a week if we go away or anything.
Great app. I like having the recipes in the app instead of on cards. They don't give you all the little stuff like tomato paste, vinegar, etc that you usually have already. I prefer it that way, you don't get heaps of little packets of stuff and it keeps it cheaper.

3 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

If I could award this company zero…

If I could award this company zero stars, I would. Exactly 3 minutes after placing my order, I decided to unsubscribe and cancel, only to be informed I couldn't receive a refund as it had already gone into production - just three minutes later! I'm perplexed as to why customers are required to pay upfront without previewing the available meal options. If the meals aren't to your liking, you're left without an option to cancel or obtain a refund. This policy essentially traps customers into payment. I view this approach as misleading and bordering on fraudulent. I intend to report this to both my bank and fair trading. For transparency's sake, they should also clarify that, despite having an Australian contact address and phone number, they are based in Portugal.

1 septembre 2023
Avis spontané
Logo de Dinnerly AU

Réponse de Dinnerly AU

Hi Medeya, thank you for sharing your feedback with us. We sincerely apologize for any disappointment you've experienced with Dinnerly. We're committed to addressing your concerns. Regarding our recipes, you can easily explore our menu without the need to subscribe or provide any personal information. Simply visit www.dinnerly.com.au/menu (http://www.dinnerly.com.au/menu), which is a direct link accessible from the "View our menu" button located right next to our logo on our website. Regarding your subscription, we understand that customers are initially requested to make a payment when signing up. However, if a customer wishes to cancel their order and it's still within the procurement deadline, we kindly ask that they reach out to us since the refund must be processed manually. If you have any further questions or would like to share additional feedback, please feel free to contact our dedicated Customer Care team. You can reach them by phone at 02 9056 7570, through our chat support, or via social media. We value your input, and we're here to make your Dinnerly experience as enjoyable as possible.

Noté 5 sur 5 étoiles

Take the stress out of meals.

We are very happy with choices and freshness of all the food delivered so far. App easy to navigate. Makes meal prep enjoyable having everything except the cooking all done for you.

28 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Dinner time made easy

I love not having to think about 'what's for dinner'. Recipes are very easy to follow and change weekly so you never get bored. Also the I find it very affordable and meal sizes are very generous.

16 août 2023
Avis spontané
Noté 4 sur 5 étoiles

You get what you pay for in terms of quality

The Dinnerly recipes are basically the generic version of Marley Spoon, so you really can’t expect as good a quality, however, having said that, the recipes are quite good, with a good variety and give you plenty of choice, although there could be more vegetables added to them.
Not having recipe cards on hand might be better for the environment waste wise, however, if you don’t have your phone available at the time of preparing the recipe, it does makes it hard.

12 août 2023
Avis spontané
Noté 1 sur 5 étoiles

failure to deliver on their promise…

We got promised 5000 woolworths points per person we referred to dinnerly, we referred 3 people and still havent go the points. followed up many times

1 juin 2023
Avis spontané
Logo de Dinnerly AU

Réponse de Dinnerly AU

Hi Regan, thanks for your comment. We are sorry for the poor experience. Please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com.au), or via phone (02 9056 7570). All the best.

Noté 5 sur 5 étoiles

Love the ease of the app

Love the ease of the app. Ordering and following the recipe. Really enjoy the meals and flavours. Simple flavoursome meals that we look forward to. Some meals have smaller portions however for the price and convenience I am happy to add extra veg or wraps on occasion.

3 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Very Pleased

Produce is very fresh. Great budget choices and so glad that they deliver to my regional area. The recipes can be a little complicated sometimes, but all in the name of flavour. Very pleased.

26 juillet 2023
Avis spontané
Noté 4 sur 5 étoiles

Love the variety of meal options

Love the variety of meal options. Quick and tasty.
My only issue is the quality of some of the fresh vegetables eg: carrots, shallots, zucchini and cucumbers....these tend to go limp, lifeless and on the turn within 2 days. No particular dates, seems to be regular orders.

12 juin 2023
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus