Dinnerly AU Avis 

Love the varied meal choices, the easy prep, wonderful flavours and the optional choices with some meal choices BUT the delivery service (in my area at least) needs some work. Why is it so hard for a driver to follow simple instructions, clearly printed on EVERY ORDER? Some weeks - perfect - other times completely ignored! 🤷🏻‍♀️ Pity - it spoils an otherwise 5 🌟 experience!

I find I’m cooking a bigger variety of food than I use to.
The recipes are quick and easy
They taste great as well
Highly recommend

Chicken supplied went bad 4 days before use by date

One ingredient was incorrectly provided and completely wrong - and spoiled the dish as it was then incomplete. I was given a $4 credit for the incorrectly provided ingredient with no consideration that our dinner was not enjoyable and not as paid for. I don't find thid acceptable. We should have been credited for the full dish.

I like the range of menu choices each week. Including the choices for "thrifty feeds" and "feed-a-crowd". These options make it easy to upside my box or make it slightly cheaper without altering my plan.
However, I am finding that the quality of the fresh produce isn't great. My box was delivered Friday, and by Sunday night my green veggies, celery and spring onion had already wilted. When I order 4 meals, I expect to get to that amount of nights and still have the same quality.

I have really enjoyed the convenience of Dinnerly. Meals have been delicious and so easy to prepare. Highly recommend as it has taken the thought out of what to cook nightly.

We are quite fussy so wasn’t sure if this would be for us but we have enjoyed our first week. Portions are more than enough and the food is fresh and good quality. We have added a few extras here and there like a bit of ginger and chilli with the curry dishes. But nothing really was missing just our personal taste. There have been some really outstanding dishes and we’ve picked up some really great ideas and things we’ve never thought of doing. Will be getting more boxes.

Dinnerly has been an amazing food service to us. The food is always delicious. Portions are very generous. We’re always excited to receive our boxes every week.

Our last delivery was roughly handled by the delivery company - the yoghurt had exploded over everything and vegetables were damaged.

The previous delivery was just thrown on our front lawn, box damaged and wet and could have been stolen - that is why we asked for it to be put undercover near our front door.

Nice menu options and very convenient. Delivery always as described

It’s horrible customer service!!!!!!! Never subscribe they charge for skipped orders

Food is easy
Affordable meals..
Only wanting it every few weeks as a change means I have to make sure I skip constantly as you opt out not opt in each week. Can end up with orders not wanted

Easy to cook, steps very clear and fresh food. Something important: generous servings!

Amazing quality ! Great food choices and super tasty! My husband is eating things he even thought he'd never try. Such a variety of choices as well.

Generally the food is good and the recipes are tasty and cost is fair. But if you have a complaint beware. Customer support has issues. I had issues with delivery and it is hard work getting them to rectify, refund or credit. One time the box arrived in terrible condition and the food was all very banged up and ice packs damaged and the complaint I lodged was NEVER replied to. When I called to complain the lady I spoke to is defensive and disbelieving. They need to address issues with their delivery contractor when the contents of the box arrive looking like it’s been kicked and thrown around and has been opened. They also need to take complaints seriously to rectify issues and apply compensation when the delivery is in an unacceptable condition. And if they had bothered to help me I wouldn’t be leaving a poor review. One more strike and I am out.

DO NOT PURCHASE A GIFT CARD FOR SOMEONE.
The maximum voucher is $50 and the minimum spend is $60 so your gift will require your friend or family to have to pay from their own pocket in order to redeem your gift.
They also won't allow multiple vouchers to be used in a transaction so buying more than one voucher will on make this more stressful for them.

Great recipes. Simple and fast to make with a great variety.

Clear communication, great options, customer service easily accessible and available here in Aus (unlike HelloFresh whose only help is in a overseas call centre where the ingredients seem to come from as old and poor quality). Highly recommended for fast, fresh reliable meal sevice.

Always on time or early delivery. Excellent meals and simple instructions, I even have my 11 and 12 year old children cooking a meal for the family each week!

The food is fresh and packaged well. If we could select meals to include specific ingredients that would be good, like say ‘add more broccoli’ and if we could have a choice to include 2 vegetarian meals amongs our weekly plan that would also be great.

We ONLY had trail box to start with as my family said to try. So we did

Got the box , and we were happy with the food as it was where in the box plus they left it outside my gate in the sun for 5hrs..

We didn’t know that you had to cancel 7 days prior , so they took money from us even tho we didn’t put order in… so the food was all gone anyway..

We rang them to say , we want our money back as we didn’t out order in as we got txt msg saying the box will be in it was in few days ..

They were very rude on phone and say “no your not getting anything back as the 7 days has pass ect”

We told them we didn’t know about that as we are new to this and our first box was only at TRAIL…

They still “to bad no money”

So we told them well we don’t want the box as it has food in it that we wouldn’t eat ect so don’t deliver it..

They said well yes we have to deliver it as it has Already be packed ect

So Monday comes and the box supposed to come between 3-9pm , I get txt and email saying it is delayed by 24hrs so it be here Tuesday late afternoon..

Then still didn’t show up , then another email saying we should get it now on Wednesday..

We waited 3-9pm still NO BOX..

So my hubby rang on Thursday said “where the box as it didn’t show”

We waited and you didn’t deliver out box as you said..

Then they say “ well you said you didn’t want it so we DONATED IT “

We said well no that not good enough as we paid for that and we kept getting msg saying it was coming but it never was you just donated it WITHOUT TELLING US OR OUR CONSENT..

They said nothing and didn’t care at all.

I’m we disappointed and digested in the company on how they handled this and the was they spoke to us

I have told my family about it and they have no left also and they are disappointed also..

HelloFresh is much better in my eye as they listen and will help you more..

Shame on you Dinnerly!!!

If was me I would go with them..