Looking at several sites and speaking to various people . The choice and variety of merchandises was good . Footwear I ordered arrived without any issues . I did have to google on a different footwear... Voir plus
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Lisez les avis des autres
I never actually received my delivery due to a courier error(apparently) . However it took a month to realise this and didn’t know they had received the stock back then a follow up email for a refund... Voir plus
L'entreprise a répondu
I wanted to buy some indoor trainers for pickleball. I ordered some trainers from others sites but they didn't fit my feet well. I ordered some Mizuno indoor trainers from direct badminton. The websit... Voir plus
Wow great prices and restringing service with rapid delivery. I'd been keeping on with my old faithful racket and after 20yrs decided to treat myself to an upgrade. Great racket (arcsaber 11 pla... Voir plus
À propos de l'entreprise
- Terrain de badminton
- aussi dans
- Club de badminton
Écrit par l'entreprise
Badminton Equipment Sale. Great Prices. & Fast Delivery. Yonex, Victor, Carlton, Yehlex, Apacs, Asics & More. Leading UK Badminton Retailer.
Coordonnées de contact
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Royaume-Uni
- directbadminton.co.uk
4,4
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had to change my shoe size and the…
I had to change my shoe size and the return system worked very well.
1 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased to hear that you found our returns process simple to follow and hope you are happy with your exchange item.
Kind Regards,
Direct Sports
Very disappointing experience
Very disappointing experience — unexpected customs charges were not clearly communicated, my parcel was returned without delivery, and I was left waiting with no proper resolution.
The same product was previously ordered in a smaller quantity and was delivered without any additional charges. I was also receiving the same product from a different vendor without any extra charges. However, this was my mistake, as they did not have stock available, and I had to rely on Direct Sports this time.
20 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry that you feel disappointed by your experience with us. It is stated in our Terms & Conditions that import duties, taxes and charges associated with international deliveries are not included within the price of the goods and are the buyer's responsibility. It is always advisable to check your country's customs to determine what additional costs will be incurred before placing an order.
Kind Regards,
Direct Sports
Good quality kit and arrived quickly.
Good quality kit and arrived quickly.
20 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased that you are happy with your order and our speed of service. We hope you will order with us again.
Kind Regards,
Direct Badminton
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear that you are happy with your purchase. We hope you will shop with us again.
Kind Regards,
Direct Badminton
Total shambles
Total shambles! Initial order arrived quickly but unfortunately shoes were too small so I arranged an exchange immediately and posted back. They took ages to confirm receipt of my return even though I could see from
Royal Mail tracking it had reached them. Then apparently dispatched me a new pair but these never got past the “we’re awaiting your parcel” stage witj Royal Mail suggesting they were never actually sent! Made me wait a full 10 working days before they would do anything about it “in case there was a delay at Royal Mail”. Poor service throughout and a complete waste of time ordering from this company. I finally got a refund on 18/02 for something I ordered on 21/01. Nearly a month and I’ve still now got to go and buy shoes elsewhere!!!
19 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that there was an issue with the delivery of your exchange item. Any issues with the courier are unfortunately out of our control, our customer service team acted as quickly as they could in this scenario and a refund was issued as soon as your parcel was deemed as undeliverable. We can only apologise for this issue on behalf of Royal Mail and hope that your query has now been resolved.
Kind Regards,
Direct Badminton
Purchased the Yonex Astrox 99 Play 4u5…
Purchased the Yonex Astrox 99 Play 4u5 - excellent service and speedy delivery. Wasn't fully aware of the tension that would suit my game but found loads of info to inform my choice. Got the frame restrung with the recommended strings and they work a treat. Have used Direct Badminton for a couple years and will continue to do so.
13 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your great review. We are pleased that you found our site informative and that you are happy with your purchase. We appreciate all return customers, and look forward to your next order with us.
Kind Regards,
Direct Badminton
Easy return process
I bought a pair of Yonex shoes for a present for my brother, when he tried them on he needed a bigger size, the return process was very easy and the new shoes came promptly, I will be using Direct Badminton again
10 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased to hear that you found our Returns Process simple to use and received your new pair promptly. We look forward to your next order with us.
Kind Regards,
Direct Badminton
No resolution after three weeks of lost parcel
Order 14944201
My parcel was marked as delivered, but the delivery photo shows it left unattended outside in an unsecured location. I did not authorise a safe-place delivery and was at work at the time.
Despite raising this promptly, I have now been waiting over three weeks with no resolution. I have been repeatedly asked to wait for the courier to investigate, with no refund, replacement, or clear timeline provided.
Responsibility has been implied to rest with me for not selecting optional delivery alternatives. These are not mandatory, and under consumer law the seller remains responsible until delivery is completed correctly. I am still out of pocket for an item I did not receive and remain awaiting resolution.
21 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We were sorry to hear that you found an issue with the delivery of your parcel. A claim was raised with the courier on the day that you first contacted us and they are undergoing investigations to determine if delivery of your parcel was completed correctly.
We do not intend to direct blame, and need to wait for a conclusion before we can determine responsibility. A member of our customer service team will be in touch as soon as we are able to provide more information.
Kind Regards,
Direct Badminton
New Badminton Racquet and Shoes
Great website and very quick delivery. I did need to exchange one of the items (badminton shoes) for a larger size, but this was a simple process and did not take too long. The website did advise that I should consider ordering a larger size of shoe, but I ignored the advice and ultimately needed an exchange. This was for the Yonex 65 shoe. I am normally a size UK10, but in needed a UK10.5 and they are still a snug fit.
2 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a review. We are glad that you found our returns process straightforward and received your new item quickly.
Kind Regards,
Direct Badminton
Réponse de Direct Sports
Hi,
Thank you for your positive review. We hope you are happy with your items, and that you will shop with us again.
Kind Regards,
Direct Badminton
Delivery was great super quick
Delivery was great super quick, the Babolat shuttles are excellent value, really good quality, early days but shuttles seem to be lasting well. Thanks very much, well pleased.😁
1 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear that you are pleased with your order and we hope that you will shop with us again.
Kind Regards,
Direct Badminton
Wrong string tension
The rackets were delivered on time, but I specifically requested them to be strung at 28 lbs. Both arrived strung at around 22 lbs, forcing me to pay out of pocket to have them restrung, even though stringing was supposed to be included in the price. To make matters worse, when I contacted customer service, they sent me a photo of the machine set to 28 lbs as “proof”, as if that somehow proves the rackets I received were actually strung at that tension
6 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that you were not completely satisfied with your order. We have an experienced team of stringers and our machines are calibrated daily. We record the settings of the machines for every order to provide reassurance that all orders are completed correctly and it would be of no interest to us to complete a restring to any other specification than requested. For your case we did offer the option to have your racket reassessed by our stringing team however as you did not wish to send the racket back to us, we were not able to arrange this for you.
Kind Regards,
Direct Badminton
Had issues with the purchase
Had issues with the purchase, which is to be expected occasionally when ordering online. Was very happy with the customer service and ease of resolution. Thank you.
19 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased that our customer service team were able to support your queries and appreciate your positive feedback.
Kind Regards,
Direct Badminton
I bought the wrong badminton trainers…
I bought the wrong badminton trainers and had to exchange them for different ones. Rebecca made the process very easy. Thank God you have real people sorting things out. Good customer service is a rarity so thank you. Would definitely recommend you.
30 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your great review. We hold very high standards for our customer service and always aim to support every customer query. We are glad to hear about your positive experience and will ensure to pass this feedback on.
Kind Regards,
Direct Badminton
Excellent service
3 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your positive feedback, we hope you will shop with us again.
Kind Regards,
Direct Badminton
Beautiful and quality badminton bag
Quick delivery and my badminton bag is beautiful and very high quality!
Very please with my purchase!
28 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. We are glad to hear you are happy with your order and our speed of service. We hope you will shop with us again.
Kind Regards,
Direct Badminton
Stress free experience
Website is easy to navigate, prices are good and clearly stated. I ordered yonex mavis 300 shuttles and they arrived promptly and well packaged. Overall a very good experience.
21 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear about your positive experience with us, and we hope you are happy with your items.
Kind Regards,
Direct Badminton
Réponse de Direct Sports
Hi,
Thank you for your review. We are happy to hear that you are pleased with our service and your order, we hope you will order with us again.
Kind Regards,
Direct Badminton
Sent email to review but not my purchase
You’ve sent me an email to review my purchase but it hasn’t been delivered yet - supposed to be 2-3 working days and now 5 working days.
30 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that there has been a delay with your parcel. Unfortunately, delays with the courier are beyond our control and while we do despatch all parcels as soon as possible, we cannot foresee delays in the Royal Mail Network. If you have not received your order 10 working days after despatch, please contact our customer service team who will be happy to assist you further.
Kind Regards,
Direct Sports
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. We are glad to hear that you are happy with your order and our competitive pricing.
Kind Regards,
Direct Badminton
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