Direct Wood Flooring Avis 

10 171
•
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited the store today to purchase wood flooring .Received first class , professional and friendly service from Zander.Everything we needed was in stock at a more than reasonable price. We will defin... Voir plus

Noté 1 sur 5 étoiles

Very poor returns policy, poor customer service I ordered some flooring & underlay but never had the job done til a month later. I now don’t need the underlay and it’s not even been opened and they... Voir plus

Noté 5 sur 5 étoiles

Requested samples, received within days follow up calls from John inviting me into showroom to view flooring when I gave him a date and time I'd be there he advised who would take care of me as he wo... Voir plus

Noté 5 sur 5 étoiles

My experience from beginning to end was great... The sales person Ahmed at Staples Corner, Brent Cross London was very knowledgeable and very helpful.. Made my experience effortless and put me at ease... Voir plus

À propos de l'entreprise

  1. Magasin de revêtements de sol
  2. aussi dans
  3. Entrepreneur spécialisé dans les revêtements de sol
  4. Fournisseur de bois et de laminés
  5. Magasin de rénovation

Écrit par l'entreprise

Here at Direct Wood Flooring we pride ourselves on delivering high quality wood flooring products at unbeatable prices, whether you shop online or in-store. We source only the most innovative Solid & Engineered Wood Flooring, Luxury Vinyl Tiles and Laminate Flooring designs, whilst building exclusive relationships with the world's premier wood suppliers. * Nationwide Stores * * 4 Free Samples* * No-Deposit Finance Available * * Fast, Chosen Day Delivery *


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

10 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(10 171)

436 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Enquiring

The staff were very polite helpful the prices were reasonable the only thing i was not happy with was the price to lay the flooring it was double what the flooring would cost

2 mars 2026
Noté 1 sur 5 étoiles

Ordered 3 samples was only sent 2 and…

Ordered 3 samples was only sent 2 and the floor fitter who was coming to measure cancelled an hour before the appointment.

23 février 2026
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Réponse de Direct Wood Flooring

Hey Haley,

Thanks so much for sharing your feedback! I’m really sorry to hear there was a mix-up with the missing sample and that your appointment was canceled. I’d love to chat with you about it— that’s why I tried giving you a call earlier.

Just let me know when you're free, and I’ll be happy to give you a call back. You can reach me at Success@directwoodflooring.co.uk.

Looking forward to catching up soon!

Thanks a lot,
Melissa
Customer Success Team

Noté 5 sur 5 étoiles

All round excellence

Right from the start, when we visited Bracknell Flooring Superstore, we were given excellent advice.
The fitter, Anthony O'Neill, did a fantastic job - very precise with attention to every detail. We would have no hesitation in recommending Anthony.

25 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Service…

Ordered samples which were of great quality and arrived quickly. Company checked they were received and asked if they could help with anything else which was great

23 février 2026
Noté 5 sur 5 étoiles

I was sent samples out

I was sent samples out. They are arrived really fast after ordering. Samples were fantastic quality and looked lovely. I changed my mind about how I would decorate the room, however I will definitely be shopping here in future. Thank you.

16 février 2026
Noté 2 sur 5 étoiles

Bought laminate flooring from this…

Bought laminate flooring from this place back in December 2025. They charge almost 50£ for delivery. They entered wrong address for delivery, I have bring all boxes to my address by self from 3-4 houses down the street. They charge for pickup of all boxed leftovers+ 10% for reshelfing! We make mistakes, so now I know never to buy from this place again 😊

20 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Would highly recommend …

Sales staff had good knowledge of the products and their application. The quality and variety of the flooring was lovely and delivery was quick and easy.
The staff were helpful, friendly and easy to discuss all aspects of our purchase with. A great experience all round.

8 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Direct Wood Flooring provided an…

Direct Wood Flooring provided an exceptionally efficient and professional service. From enquiry to delivery, everything was handled smoothly and with great attention to detail. The team was knowledgeable, responsive, and always willing to help, making the whole process easy and stress‑free. Their clear communication and reliable support gave me full confidence in my purchase. A truly excellent company that I’m happy to recommend.

18 février 2026
Avis spontané
Noté 3 sur 5 étoiles

natural country oak herring bone

We purchased natural country oak herringbone flooring. Peter at the Birtley store was very helpful. I would have given higher rating if it hadn’t been for the disastrous delivery and the lack of manufacturing control on the flooring as there were a very large amount of faulty boards. These were replaced quickly thanks to the customer service team.

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service from start to finish

We had a great experience at the Wolverhampton showroom with Alex who was warm, welcoming and very knowledgeable. He made the whole experience of ordering our floor and fitting very easy.

The flooring was delivered 2 days prior to installation, as arranged, and on the day of fitting the installers were punctual and completed their work in a timely manner and to a high standard.

We love our new floor and highly recommend Direct Wood Flooring.

19 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great flooring and service

Great flooring, great service! Staff in the store were very friendly and helpful. When the delivery arrived I was home alone and the driver helped me to get my order inside.

15 janvier 2026
Avis spontané

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