Excellent customer service. 13 year old lawnmower and not only can they tell me what parts I need, they can supply them all too. Website and links to full diagrams for parts - very useful.... Voir plus
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Lisez les avis des autres
Did originally rate them at 1 star, but received s phone call from them this morning. They explained the delay and I would have rated them 5 star now, but for the person telling me I had a small life... Voir plus
L'entreprise a répondu
A really, really good expereince with this company, couldn't have been more helpful. I ordered parts from an official supplier who it turned out don't even keep stock in this country and orders ar... Voir plus
L'entreprise a répondu
Excellent, I tried to look for a part for my lawnmower and had trouble finding it myself over the internet, but as soon as I contacted them they replied within the day with the correct part I needed a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Espace Internet
- Magasin de bricolage
- Jardin
- Service de réparation de tondeuses à gazon
- Service de réparation de petits moteurs
- Magasin
Écrit par l'entreprise
DiY Spare Parts makes it easy for you to find and buy the correct spare parts for your garden and household machinery. Behind the scenes there is a small, talented team, ensuring your buying experience is easy, efficient and value for money. We work hard to ensure parts are easy to find. Popular parts are categorised by type, however we show thousands of interactive machine diagrams, helping you to choose the correct parts for your individual machine. You can always contact us for further help.
Coordonnées de contact
The Barn, Shearstock Estate, SP79PT, Shaftesbury, Royaume-Uni
- 01747 823039
- jonathan@diyspareparts.com
- diyspareparts.com
4,5
Excellent
284 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Very good personal service
Very good personal service, I had a slight issue with the part supplied that was sorted with the minimum of fuss.
4 juillet 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Stevo, Thank you for your 5* review, we really appreciate it. Glad all was resolved to your satisfaction. If you need anything going forwards, please feel free to contact us and we will endeavour to assist. Kind regards, DiY Spare Parts Team
Item was shown to be in stock after 4…
Item was shown to be in stock after 4 working days. Sent an email to find out where it is. Got an email back with a Tracking number which you could not Sign in to Finally got an email back to say they had to order it in would be the best part of another week.
25 juin 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Wayne, sorry for any misunderstanding. The item was not shown as in stock and I have checked our outgoing email system and we did not send you a tracking email, that may have been a spam email from someone else, but it was not us. You say you 'finally' got an email back, but your enquiry came in at 2.01pm yesterday and we replied to you at 4.45pm, well within the 48hr window you were advised of! In the meantime, you had thrown your dolly out of the pram and emailed us twice, saying you were fed up in waiting for a reply and would order it from someone reliable. I see that business is also out of stock of the part you require, so that is a shame, you would have got it quicker from us, it is due in today, you only ordered it on Sunday. Never mind, your order has been cancelled and refunded in full. Perhaps a little exercise in patience, would get you what you require more quickly next time? Kind regards, DiY Spare Parts Team 😊
It's froude.
It's froude.
They don't respond to anything, not to an email. Not on a completed web form and worst of all, I still haven't received the ordered products after 5 weeks and I have no way to reach them.
I've lost my money. They're scammers.
Never order anything here!
26 juin 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Peter, so sorry we missed your web enquiry. The part you require was ordered from the manufacturer, but although they accepted the order, the part has since been made no longer available, but they did not tell us. I have refunded your order for you in full and have replied to you on your web enquiry regarding this. Our apologies for any concern caused. Kind regards, Jon
If only I was told.
I recently ordered a part and waited some time for it. After some time passed, I sent out an email to get the status of the order. It took some time for DIY to get back to me. They did respond and explained to me that the part was out of stock. At the time of their response, I no longer needed the part and they cancelled the order and informed me that they would refund me. I received the refund. I can only hope they can overcome the understaff situation as I find them to be an honorable company.
2 juin 2024
Avis spontané
All sorted to complete satisfaction
After ordering parts which were found to be obsolete and slight breakdown in communications John called and apologised profoundly and issued immediate refund so many thanks
27 mai 2024
Avis spontané
Réponse de DIY Spare Parts
Update: Hi Tony, thank you for contacting us and good to talk to you yesterday. Just to confirm, the situation has been explained and your order has been refunded in full. Our apologies again, for any misunderstanding regarding this order. Kind regards, Jon
Hi Tony, so sorry about the situation on this order for you. I can't find any contact from you, but have requested more information via Trust Pilot so we can look into this and action/advise accordingly. Kind regards, Jon
Very helpful and courteous service over…
Very helpful and courteous service over the phone, then my order was expedited to ensure a problem at my end would be resolved asap.
29 mai 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Martin, thank you so much for your 5* review. Glad we were able to assist you. Pleas feel free to get in touch should you need anything going forwards. Kind regards, DiY Spare Parts Team
DIY Spare Parts is an excellent…
DIY Spare Parts is an excellent service. Jon and the team's knowledge is incomparable and their help and service is beyond expectation. I highly recommend using them.
15 mai 2024
Avis spontané
Réponse de DIY Spare Parts
Hello Mr Haque, thank you so much for your 5* review, it is very much appreciated. Please feel free to contact us, should you need assistance going forwards and we will endeavour to assist. Thank you again for your order and your review. Kind regards, DiY Spare Parts Team
Was easy to find the parts required…
Was easy to find the parts required with the use of the excellent parts diagram's which DIY have of which can be expanded to give an in-depth view of what your looking for .Then just adding to the ordering basket. Then placing the order. The only thing is having to wait for the order to arrive about a month from ordering to delivery. But did get everything which was ordered which was well packaged . Will use again with no hesitation. Mr B Stevens.
30 avril 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Mr Stevens, thank you very much for your 5* review. We carry a large stock, but there was no stock in the UK of 2 of the 5 parts on your order. They were ordered in from Italy by the manufacturer for you, which was the reason for the delay. We do appreciate your patience on this order and thank you again for your order and your review. We look forward to being of assistance to you going forwards, should you need anything. Kind regards, DiY Spare Parts Team
Didn't receive the package to the NL
Didn't receive the package to the NL. After contact them, they shipped the parts again.
2 mai 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Cas, thank you for your review. Now we are IOSS registered, all parcels to the EU, will be sent by the Royal Mail IOSS Tracked service, meaning duty/customs issues are avoided and delivery will be much quicker and easier for customers. Thank you for your order, kind regards, DiY Spare Parts Team
Highly recommended.
Received wonderful service from this company. They quickly located spare parts for a very ancient mower, and led me through the purchase process. Highly recommended.
19 avril 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Malcolm, thank you so much for your 5* review. Glad we were able to assist you and our advise was helpful. Your purchase is very much appreciated. Kind regards, DiY Spare Parts Team
Replacement Lawnmower part.to phone DIY Spares for…
I had to phone DIY Spares for assistance, the person I spoke with (Jon) was extremely helpful and solved my problem, I ordered the replacement part, which arrived promptly.
Great service and customer support
9 avril 2024
Avis spontané
Réponse de DIY Spare Parts
Thank you so much for your 5* review, please feel free to contact us, if we can be of assistance going forwards, kind regards, DiY Spare Parts Team
Great service
Great service, excellent advice, rapid delivery to France. I ordered the parts for my Kioritz Echo strimmer, which were initially on back order from Echo UK, in early April. Jon Harrison deserves special mention for expediting my order and advising me to re-direct my order through DiYspareparts.com, who dealt with export and customs paperwork & customs clearance into France (bloody Brexit!). Delivery via Royal Mail and La Poste tracked international service took barely a week; parts arrived this lunchtime (19th April), the parts took less than 5 minutes to fit and the machine has been put to full use this afternoon.
Also noteworthy are DiYspareparts' illustrated parts lists which are clear, made it easy to identify the parts I needed and corresponding reference numbers were accurate and easy to use.
Excellent all-round service, prompt delivery at a reasonable price.
19 avril 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Ian, thank you so much for your 5* review, it is very much appreciated. Now the Royal Mail IOSS service is up and running, deliveries to the EU have become much easier, thankfully!
Glad we were able to assist you and we will make sure Jon is aware of your review.
Thank you for your order,
Kind regards,
DiY Spare Parts Team
I had been surfing the Web for days…
I had been surfing the Web for days without success.
I requested information from DIY. Within minutes I received a reply and the item ordered. All I had to do was accept the order and arrange payment. This I did and soon had an e-mail to tell me the order was in processing and I would be informed of despatch.
I consider this to be the best such experience I have had in years.
10 avril 2024
Avis spontané
Réponse de DIY Spare Parts
Hello Mr Evans, thank you so much for your 5* review, we very much appreciate it. Your part has been ordered from the manufacturer and we will get it away to you the same day it arrives with us. This should be middle to end of next week I would think. Thank you again, have a great weekend. Kind regards, DiY Spare Parts Team
Ordered a part two weeks ago
Ordered a part two weeks ago. Still hasn’t arrived and no correspondence at all to update on the order. I could have ordered elsewhere and it would have arrived by now! Not impressed
25 mars 2024
Avis spontané
Réponse de DIY Spare Parts
Hello Mr Harrison, we have requested more information regarding this order, so we can look into this for you, however, you have not provided this to help us assist you.
I cannot find an order for a J Harrison on our system at present.
With this in mind, we take it you are either mistaken in leaving this review, or you received the order and have not updated the review. We do our best to ensure customers are happy with their orders and to resolve any issues, should they arise. Obviously, we need some cooperation from the customer to do so.
We are therefore disappointed that you left a negative review, but did not engage in a resolution process, where the review could be updated accordingly.
Should you wish to discuss this situation, please feel free to use our web enquiry form, or to call us.
Kind regards, Jon Harrison
Professional and Caring Company
I requested the smallest of objects, a petrol cap, having crunched the original, and Jonathan was very helpful and dedicated in finding the correct one, even sending a photo to ensure the it was what I required.
Efficient, professional and caring. Thank you for taking away the stress.
I will be recommending your Company to friends and family.
sincerely Judi Featherstone
9 mars 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Judi, thank you so much for your lovely review. Glad we were able to get things sorted for you and to make the process as less stressful as possible. We look forward to be of assistance to you going forwards, should you need anything. Thank you for placing your order with us. Kind regards, DiY Spare Parts Team
Good service
Jon was helpful and the part that I needed for my chainsaw was sent very quickly indeed. I was most impressed. The part was more expensive that some other places but the service was worth it on this occasion.
21 février 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Bruce, thank you so much for your review. Please feel free to contact us, should you need anything going forwards. We will be happy to assist you. We only sell genuine OEM parts, which do tend to be more than non-genuine parts. We often have customers purchase cheaper items and then come to us shortly after for the genuine ones, as the cheaper parts failed quickly. Kind regards, DiY Spare Parts Team
Great service from DIY Spare Parts
Great service from DIY Spare Parts. Part delivered quickly. It appeared to be wrong, but a phone call was answered imediately by Jonathan who explained that it was an upgrade and sent diagrams to show fitting. Easy job and my mower is now operating again. Will use again.
17 février 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Bruce, thank you so much for your review. Glad we were able to assist you with this and all is up and running for you now. We look forward to being of service to you going forwards, should you need anything. Kind regards, DiY Spare Parts Team
Excellent service-thank you.
16 février 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Shirley, thank you so much for your review. If you need anything going forwards, please feel free to contact us. Thank you again, kind regards, DiY Spare Parts Team
Being able to talk to a human by…
Being able to talk to a human by telephone who understood my problem and sourced the part I needed for my 30yr old mower. The part was packaged and dispatched quickly delivered by Royal Mail so it arrived when they said it would.
1 février 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Christopher, thank you so much for your review, it is very much appreciated. Glad we were able to assist you and please feel feel free to contact us, should you need anything going forwards. Thank you for your order, kind regards, DiY Spare Parts Team
Very helpful gave good advice freely…
Very helpful gave good advice freely which is why I placed the order with them Bonus was the quick delivery. Thanks
5 février 2024
Avis spontané
Réponse de DIY Spare Parts
Hi Keith, thank you very much for your review. Glad we are able to assist you and get the order to you quickly. Please feel free to contact us, should you need assistance going forwards. Thank you for your order, kind regards, DiY Spare Parts Team
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