Djiusa Avis 91

Great price, fast delivery, amazing product which was exactly as described. Excellent communication.

I am an active drone pilot and a longtime client and fan of DJI. I have many drones from the DJI family each serving a different purpose but all providing wonderful results. When the ban on DJI started I was devastated. I still am and hope that this nonsense will eventually end. So when the opportunity to purchase the new flagship product from DJI directly came about I jumped onto the opportunity.

I purchased the Avata 360 in preorder appointment and everything went smoothly. My Drone arrived soon after and I was over the moon excited. I immediately unboxed it , charged up the battery, updated all firmware’s and went outside for the first flight.

I turned everything on and patiently waited for the drone to connect with satellite. After several minutes without connecting I powered down and started again. I rechecked for new firmware and installed all available software. But after another 5 plus minutes zero satellite reception. I immediately went online to check if others were experiencing the same issue. No other drone had ever done this before so I was confused. I of course immediately thought that the USA somehow had blocked the drone to connect with satellites. My other drones operated perfectly so that was not the issue.

I reached out to customer support on their exclusive WhatsApp chat and asked for help. They responded later that day, likely due to the time difference, with instructions of different things to try. All things did not work.
Over several days of correspondence and trying multiple different options to resolve the issue, it was determined that the gps module hardware was likely not working. This is very rare for a new device to malfunction but it did. I’m paraphrasing here but we tried everything to make the drone connect with the satellite including driving to open fields and leaving it t connect with out obstruction but no luck

DJI immediately sent me a shipment label to return the defective drone for a refund. I was not interested in a refund as I still wanted the drone so they allowed me to purchase a new one via a special link. They have been following up with me every step of the way to reassure me that the refund would be processed as soon as they received and inspection the return.

While it was disappointing to have this happen I have only positive things to say about how amazing their customer service has been. They know that consistent communication is the best way to keep the customer calm and they did everything to resolve this issue.

I have since received my new drone and am happy to report that it works perfectly.

My refund is being processed now so I expect this to be resolved soon

Thank you DJI for amazing product and support .

Quick delivery awesome product the mini 5 pro love it

Absolutely great communications. Fast shipping. While everything is needed was not available here, the big item was, and best prices too. As usual, thank you.

Delivery service was fair a day behind. But I'm not complaining, this is my second drone first one came from best Buy with awesome warranty coverage. You couldn't anywhere else but it was pretty expensive
Thus far, I've learned all the valuable lessons. I believe I have to learn about owning a drone from depth to fly away crashes.I should be good with the added year coverage
Thanks to the DJI website. I made this order at the right time for an amazing price.

Incredible drone that I highly recommend!

This is the 2nd DJI drones I have owned

Eazy an discounted price made it worth buy I m still waiting on the drone though hopefully will b here soon

I received what I paid for.!!!!!!!!!🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️🛎️

What I thought was a sketchy site turned out to be legit. I ordered my DJI Mini 5 Pro Saturday April 11th and it showed up when they said it would. Today on the 16th. Everything came in the box like it should and I updated my drone and now I can't wait to start flying and taking amazing photos and videos. (got to let the batteries charge)

DJI USA Is legit got my DJI Mini today in the mail Shipping is very fast can’t wait to fly!!

When I received my Avata 360 with RC 2, the RC 2 touchscreen was unresponsive. I've charged it fully, updated firmware, refreshed firmware and did a hard restart several times. I did troubleshooting with djiusa and with DJI. DJI agreed it is a faulty controller. djiusa's website says there is a 30 day guarantee but they will not replace the controller. I have worked with them for the past 3 days and the only thing they will do is take it back and send it back to DJI. DJI won't take returns on the Avata 360 from the U.S. yet. So now I am stuck with a drone that I can't fly. Don't purchase from djiusa.com, they are NOT DJI, it is a company from Hong Kong.

My order shipped quickly. It appears to be new, legit DJI. They lose 1 star because the rewards are BS. I have to spend at least $500 to apply my rewards points. Lame .

It has never shown up. Tracking information said it was returned to DJI because of Hazardous Material leak. We were hoping to have that by this weekend to use for a special job but I guess that won't happen now. We are still waiting for DJI to reach out and tell us when we should expect to receive the drone.

Very good communication through phone and email. Price also good.

the avata 360 is great!
it just took forever for ups to deliver it, I didn't get it till last night.

Tengo un air 3 s, avata 2 y 360, una experiencia increíble en diseño y las cámaras en sus drones .

Ordered the Avata 360 and it showed up in 4 days. Was a bit skeptical about ordering from an unknown site but I will now order stuff again. 👍 Ty.

Good price, great service, fast shipping.
New unopened box!

WEB site easy to use. Fast shipment