Delivery service was fair a day behind. But I'm not complaining, this is my second drone first one came from best Buy with awesome warranty coverage. You couldn't anywhere else but it was pretty exp... Voir plus
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DJI shipped my Avata 360 with RC2 and fly more package quick and now I am reading up and will have the Maiden flight sometime tomorrow. I think the 360 degree view will be great to chase model airc... Voir plus
L'entreprise a répondu
My overall experience purchasing from Djiusa has been fantastic. The shipping was incredibly fast, and they were very helpful if I had any questions. I genuinely hope that everything gets resolved wit... Voir plus
Absolutely great communications. Fast shipping. While everything is needed was not available here, the big item was, and best prices too. As usual, thank you.
À propos de l'entreprise
- Magasin d'électronique
- Magasin de photo
- Magasin d'articles de loisirs
- Magasin de matériel de photographie
Écrit par l'entreprise
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Coordonnées de contact
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong-Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,6
Excellent
91 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Your online responses are very quick
28 février 2026
4th purchase, Best Drones out there.
28 février 2026
Buyers be aware of Mini 3 falling off…
Buyers be aware of Mini 3 falling off the sky out of nowhere. Contacted the DJI support and got quoted almost as much as for a new one as I was only one month out of warranty!!! So after 13 months of hardly using it, I have no drone and they don't care at all. Not what I would expect from such a big company...
26 février 2026
Avis spontané
Réponse : Djiusa
I'm sorry to hear such news. No one wants this kind of thing to happen;
Please allow me to clarify that I have not found any record of your order, and you have not made any purchase from us;
In fact, most of our customers who purchase from us have taken out insurance. If the same thing were to happen to them, they would be covered and able to either have their drone repaired or receive a new one;
--djiusa.com team
My drone arrive new as promised in two…
My drone arrive new as promised in two days,no broken seals no used product, all in all I had a wonderful experience from the junk. The prices were better than Amazon and other website. It just made more sense to shop with DJI USA I am a real person and this is a real review and this is my first drone so therefore I am happy it came fast because I have to go out of town this coming Saturday and they promise it will be there in two days UPS
25 février 2026
Avis spontané
Réponse : Djiusa
Thank you very much for your trust, friend; we are committed to delivering DJI products to the American people quickly and efficiently, and we are delighted to hear this news.
-djiusa.com team
Received the DJI Mini 5 Pro quickly
Received the DJI Mini 5 Pro quickly. I was worried about using this site but everything arrived perfectly. Would recommend this company to everyone. Next, the DJI Osmo Action 6!
9 février 2026
For all practical purposes this is an official DJI site.
I placed in order for $1,800 worth of DJI gear through the DJIusa.com website and received everything as promised. I am a part 107 pilot from the Louisville Kentucky area. I am not a bot. This is a real review from a real user of the site.
When you place your order, simply walk away and wait to hear from a sales person responding with tracking numbers. Don't do like I did and 'OCD' check the status, and then panic when the status says "unfulfilled". The website can indicate an error if you check the status. Don't sweat it. I canceled four transactions with two different credit cards thinking I had credit card problems. My card was charged each time. It's just the way the website displays the status. The funds were reversed back to my credit cards 100% of the time. Through all the credit card problems that I thought I had, the personnel I was in communication with had hearts made of gold. They were very good with communication and professional. I believe wholeheartedly that DJIusa.com is an official DJI operation. Rest assured that your gear will come quickly from their warehouse in California.
17 février 2026
Avis spontané
Ordering was simple
Ordering was simple. The product arrived in a matter of days. The drone is now registered with DJI and is ready to take off! Thank you for your professional service.
6 février 2026
This is not a scam site
I had seen that there was concern this was a scam site and had a trust score of only 22/100.
I don't know why this happened because my experience has been 100/100. Any question I had was answered promptly(probably by AI) but none the less answered.
Product arrived as promised and if I hadn't ordered a refurbished unit I would have thought it was new.
6 février 2026
Avis spontané
Réponse : Djiusa
Thank you for taking the time to share such a detailed and positive experience! We are delighted to hear about your satisfaction with our service and products - the prompt response, reliable delivery, and the excellent condition of the product itself.
We do pay attention to the trust scores you mentioned. Some customers may misunderstand our website due to false information online. However, your genuine feedback is crucial to us. It not only helps other customers understand us more comprehensively, but also inspires us to continuously optimize the details.
----Wishing you all the best,
Djiusa.com Team
Got my Air 3s refurbished in 4 days and…
Got my Air 3s refurbished in 4 days and it was pretty much new. Great site, trustworthy and affordable. Thank you.
5 février 2026
Réponse : Djiusa
Thank you so much for your kind words! We're thrilled to hear you received your refurbished Air 3s so quickly and that it felt practically new. Making great technology both trustworthy and affordable is exactly what we aim for.
It means a lot to us that you took the time to share your positive experience—especially highlighting speed, quality, and value. Feedback like yours truly helps others feel confident in choosing us.
We’re here anytime you need us. Enjoy your Air 3s!
Best regards,
Djiusa.com Team
Product delivered in 2 Days.
Product delivered in 2 Days.
I was worried this particular website was a scam. Obviously not.
Received email updates, and brand new genuine DJI product.
Happy with purchase.
4 février 2026
Avis spontané
Réponse : Djiusa
Thank you so much for sharing your experience! We're thrilled to hear that your order arrived in just two days and that everything met your expectations—from the timely email updates to receiving a genuine, brand-new DJI product.
We completely understand the hesitation that can come with shopping online, and we’re truly glad we could provide a smooth, trustworthy experience for you. Your satisfaction means a lot to us, and we're here whenever you need us in the future.
Enjoy your new DJI gear, and thank you again for choosing us!
Warmly,
Djiusa.com Team
It's Legit 😊
It's Legit DJI seller. Probably just to bypass some import issues. Cheaper price than going to DJI in New York City. Fast shipping from USA warehouse. Happy customer
23 décembre 2025
Réponse : Djiusa
Thank you so much for taking the time to leave such a kind and detailed review! 😊
We're thrilled to hear you had a great experience—genuine products, competitive pricing, and fast shipping from our U.S. warehouse are exactly what we strive to offer every customer.
Best regards,
Djiusa.com Team
Outstanding
My experience shopping on the website was great. Easy to maneuver and find the items I needed and the prices were amazing! I will return to do business again!!
5 décembre 2025
Without authorization but original product at the lowest price
I was a little worried it wasn't an authorized dealer. Now I have my Mini 5 Pro and have already registered the drone on the DJI website. Everything is great, and the price is unbeatable!
26 novembre 2025
Avis spontané
Réponse : Djiusa
Thanks for sharing your experience! We're thrilled to hear that you're enjoying your DJI Mini 5 Pro and that you got it at a great price. Happy flying! We are doing our best to help American users obtain DJI drones!
Purchased the DJI Mini 5 Pro in US!
Was able to purchase the hard to get DJI Mini 5 pro in the U.S. Great price and speedy delivery!
23 novembre 2025
Réponse : Djiusa
That's great. I'm glad you got the DJI drone, which is also the direction we've been striving for！
Awesome DJI seller!
To be honest I was a little apprehensive when it came to ordering my drone but I am sure glad I did ! Not only did I get a great price on something that in the U.S. is hard to get but it was shipped in just a few days and that included the weekend! A great seller to work with.
20 novembre 2025
Réponse : Djiusa
Thank you for sharing. Your feedback is very helpful to other customers！
My first drone
My first drone, the DJI Mini 5 Pro, just arrived! I'm excited to start my flying journey.
3 novembre 2025
I already have a Mavic 3 Pro
I already have a Mavic 3 Pro, but it always felt too heavy. I've been waiting for the Mini 5, and I have to say, it's even better than I expected.
14 novembre 2025
Great place to purchase DJI products
Great pricing, quick shipping.
Just about everyone else is taking advantage of shortages and "DJI ban" fear with high prices. This includes big box stores, not just Ebay and Amazon. DJI-CLUB.COM has some of the best prices out there, and they shipped within 12 hours of my order being placed. Amazed!
19 novembre 2025
Réponse : Djiusa
Thank you for this amazing feedback!
Hearing that we exceeded your expectations is why we do what we do. Our goal is always to be a fair and reliable option for our customers, without the hype.
We're so glad you found us and can't wait to have you back!
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