Delivery service was fair a day behind. But I'm not complaining, this is my second drone first one came from best Buy with awesome warranty coverage. You couldn't anywhere else but it was pretty exp... Voir plus
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DJI shipped my Avata 360 with RC2 and fly more package quick and now I am reading up and will have the Maiden flight sometime tomorrow. I think the 360 degree view will be great to chase model airc... Voir plus
L'entreprise a répondu
My overall experience purchasing from Djiusa has been fantastic. The shipping was incredibly fast, and they were very helpful if I had any questions. I genuinely hope that everything gets resolved wit... Voir plus
Absolutely great communications. Fast shipping. While everything is needed was not available here, the big item was, and best prices too. As usual, thank you.
À propos de l'entreprise
- Magasin d'électronique
- Magasin de photo
- Magasin d'articles de loisirs
- Magasin de matériel de photographie
Écrit par l'entreprise
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Coordonnées de contact
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong-Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4,6
Excellent
91 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Air 3S
Site is easy to navigate. Although I had done considerable research into drones in general the DJI site had more refined info that help me decide which drone was appropriate for my needs
30 mars 2026
Fantastic customer service
Fantastic customer service, quick repair turnaround, easy communication.
29 mars 2026
DJI has Great Customer service
DJI has Great Customer service. Whenever I call I know they are going to fix my problem before I am off the phone. Any product I bought, DJI Mic's, Drones, camera. I know they are going to work the best from other companies. That is why I am staying with DJI.
28 mars 2026
The delivery is too slow
You charged my credit card as soon as I placed the order. That was 3 days ago and my package hasn’t been sent to the shipper yet. I could have placed my order with Amazon and they wouldn’t charge my credit card until it was shipped. I would have received my order today and the price was the same.
28 mars 2026
Réponse : Djiusa
My friend, I am sorry to hear this news; Firstly, thank you for your order and your trust in us, which is very important to us;
Our logistics delivery time is 3-4 working days, and many customers have reported that they can receive it within 2-3 working days; Your order will probably be delivered within three working days, but you purchased it on Thursday. After we shipped it on Friday, the package passed through the weekend, so there will be an extension of time;
We apologize again for your experience and thank you for your trust and purchase on our website.
--djiusa.com team
my order came quickly and packed well!
24 mars 2026
Excellent communication with fast…
Excellent communication with fast shipping. I will be a returning customer.
26 mars 2026
This store is legit and not a scam as people claimed on Facebook groups.
Don't believe the people on the facebook groups claiming this website/seller is a scammer as they have this confused with Dji -us.com. Purchased from here thinking it was the same DJI website I bought from previously (dji.com) and it wasn't. This was before I saw the facebook posts. However, I received my entire order, discounts, and refund (ordered the wrong mics) without issue. I placed 2 orders that both arrived within 2 business days with tracking out of a USA warehouse to Texas. The first order I messed up and hand to return 2 items and reorder. No issues doing so using their whatsapp contact. Also the serial numbers and registration of all the items went through without issue. My order consisted of a Mini 5 pro fly more big batteries, Mic 3 dual kit, and Osmo 360. Bought everything with 2 year protection plans. Everything works perfectly and I am pretty happy with my experience.
2 mars 2026
Réponse : Djiusa
From the bottom of our hearts, thank you for taking the time to share such a detailed and thoughtful review!
Your feedback means the world to us. Knowing that you clarified the misunderstandings in the Facebook group and shared your complete, smooth experience—from placing the order and refund to delivery and registration—has deeply touched and inspired every member of our team. "Genuine Product Guarantee" and "Transparent Service" have always been the foundation of our business. Your willingness to vouch for us based on your personal experience is the greatest support we could ask for. We will continue striving to earn the trust of every customer through our actions.
--djiusa.com
Réponse : Djiusa
Thank you for your recognition and encouragement! We will continue to uphold our standards and live up to your trust. Looking forward to welcoming you back anytime!
DJI products that you can buy in the US
DJI products that you can buy in the US. Looking for the Avata 360 coming March 26th
13 mars 2026
Réponse : Djiusa
that's right, we are the website that provides DJI products to American friends; you can find what you want on our website then. Thank you for your evaluation.
——djiusa.com team
Got exactly what I ordered
Got exactly what I ordered, shipping was fast, and their support was super quick to respond when I had a question. 5/5, had no issues at all!
9 mars 2026
Avis spontané
Réponse : Djiusa
I am delighted to hear this news. I have noticed that many people have been expressing their concerns in various places about not being able to obtain the products they desire. Your response has provided them with great assistance.
——djiusa.com team
I found email was the best way for me…
I found email was the best way for me to contact you. You solved the issue I had . I would highly recommend you for your fast service as well as your customer service thank you so much.
12 mars 2026
Réponse : Djiusa
It's my great honor to be able to assist you. I hope you have a pleasant flight experience.
——djiusa.com team
Ordering is so simple and smooth
Ordering is so simple and smooth. Can’t beat their prices compared to other online stores
12 mars 2026
Réponse : Djiusa
Thank you for your review. It is very helpful for customers who are hesitating about whether to make a purchase now.
——djiusa.com team
Whole experience excellent!
Whole experience excellent!! ,got an "avata 2" , awesome badass drone! ,easy to fly, tutorials for everything on DJI site, Hell I bought another one! Got it today! And will probably one of the other ones , FPV!!! Feels like YOU are flying through the air !
8 mars 2026
Réponse : Djiusa
This is very exciting. Thank you for sharing.
I haven’t received it yet but service…
I haven’t received it yet but service so far has been excellent and fast!
9 mars 2026
Réponse : Djiusa
Thank you so much for your recognition! It's our pleasure to provide you with fast and reliable shipping service. We look forward to serving you again!
I sent 2 batteries back for a partial…
I sent 2 batteries back for a partial refund and never heard back. Very disappointed in the process.
3 octobre 2025
Réponse : Djiusa
Friend, I fully understand your feelings. Since you purchased the wrong model, the product has been used by you, which affects its resale. Therefore, we can only offer a partial refund. This ensures that other customers won't purchase used products. We hope you can understand. Additionally, we mentioned this solution in our email communication with you, and you also expressed your agreement;
We once again express our understanding for your feelings
--djiusa.com team
Excellent product
Clear and polite communication.
Super quick delivery
Excellent DJI product
Very happy customer.
Thank you.
14 janvier 2026
Réponse : Djiusa
Thank you so much for the five-star review! We're truly delighted to know that our customer service team could offer you timely and effective assistance. We look forward to your next visit!
Order process was very simple
Order process was very simple. Everything came in on time and was exactly as specified. They replied to my emails and were very courteous. I would order from Djiusa again...
23 décembre 2025
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