Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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Lisez les avis des autres
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
L'entreprise a répondu
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Voir plus
L'entreprise a répondu
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Royaume-Uni
- 0345 3015087
4,5
Excellent
403 avis
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Excellent service from start to finish
Excellent service from start to finish. Everyone I spoke to was polite, informative and quick to respond. I was contacted immediately from DLG after accident and they swiftly collected, repaired and returned my car in less than a week. I cannot fault the service I received plus car came back cleaned inside and out. Thanks!
25 juin 2024
Avis spontané
Review for service of DLG Auto Services
They are very helpful although a bit long for the repair period but mainly due to delay arrival of the special parts of the car. The staff in DLG Auto Service are good & very willing to help in all ways to make the client feel fully supported. On the whole, their service is very satisfactory.
26 juin 2024
Fantastic service
Fantastic service from collecting my car to returning it after repairs.
26 juin 2024
Helpful with all enquiries and happy…
Helpful with all enquiries and happy with work done
19 juin 2024
One hundred per cent
Everything was easily explained and the repair work carried out without fuss
19 juin 2024
Would highly recommend
Cannot fault the work or service.
Polite, proffessional and effective staff.
Highly recommended.
15 juin 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Thanks to DLG Auto Services Aldershot
I would like to thank DLG Auto Services Aldershot for their superb service regarding the recent repair of my Audi Q3.
From first point of contact through collection, delivery the level of service, efficiency, friendliness and professionalism together with the quality of work was exemplary.
I was impressed with every aspect of the experience and would not hesitate to recommend DLG Auto Services Aldershot without exception.
A five star service, keep up the good work, my thanks to all.
19 juin 2024
Réponse de DLG Auto Services - Aldershot
Thank you for taking the time to share your positive experience with DLG Auto Services Aldershot. We are delighted to hear that you were impressed with every aspect of our service, from the initial contact to the final delivery of your repaired Audi Q3. Your kind words about our level of service, efficiency, friendliness, professionalism, and the quality of our work are greatly appreciated. We strive to provide exceptional service to all our customers, and it is gratifying to know that we have succeeded in meeting and exceeding your expectations. Your recommendation means a lot to us, and we will continue to work hard to maintain our high standards. Thank you for choosing DLG Auto Services Aldershot, and we look forward to serving you again in the future.
Kept in the loop with all repairs…
Kept in the loop with all repairs lovely staff very helpful
19 juin 2024
Excellent service
Prompt, regular communication and very fast repair. Very flexible regarding replacement vehicle. Excellent service all round.
13 mai 2024
Excellent service every step of the way
Collection and delivery back on time with feedback during work. Car returned in sparkling conditionh inside and out. Well done
30 mars 2024
Avis spontané
Excellent service
Did a great job, courteous, efficient and very professional & happy to give the highest recommendation of their services
5 juin 2024
highly recommend - a brilliant service
These guys got my car back to me in double quick time so we could still go on holiday (that Auxillis wouldn't provide me with the hire car to which i was entitled as part of my policy is another matter) - but the DLG garage and Steve in particular. Outstanding. Brilliant comms. Proactive. Caring. Thank you.
5 juin 2024
Happy
I was more than happy with the swift services both in collecting my car the repair and also the return of my car. The work was carried out to a high standard, what more could you ask.
5 juin 2024
Excellent communication and speed of…
Excellent communication and speed of repair which was carried out professionally and high finish.
21 mai 2024
DLG Motors repair
DLG Motors were great from start to finish. All staff were helpful and couteous. Car was repaired quickley.
It was a pleasure dealing with them. 10 out of 10.
14 mai 2024
dlg porvded excellent service
From first contact with DLG was very pleasent. they told me what was going to happen and we agreed dates, Car was repaired excellently and returned . All staff I had contact with were polite, helpful and courteous
24 avril 2024
Avis spontané
Nice repair job but little bit…
Nice repair job but little bit misleading when told parts were in and car wll be ready in 3 days then told parts missing and had to hire car then 2 days later was told car was ready so bit baffled and no-one knew what went wrong
8 mai 2024
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