DLG Auto Services Avis 

Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returned clean with a complimentary air freshner which smells fresh. If I require any work on my car in the future, I will be taking it to DLG Auto Services. I fully recommend them.

I was more than happy with the repairs carried out on my car the repairs were carried out to a very high standard and would reccomend them to anyone in a similar situation

Efficient service and kept informed throughout.

last update on "repair app" was 4/9, 10 days to change a wheel, told me it would be ready Monday, today is Wednesday and they told me the part is only arriving tomorrow, i told them its my 60th tomorrow and i would really like my car back but i dont think it will happen, not happy at all and i wont use them again. 7 days to order a wheel what a joke!!
update 10/9 got a call this afternoon to tell me that they ordered the wrong wheel so now it will take another week for the right one to come in, I was shocked they actually have my car so how could they order the wrong parts??? Told me that it’s going to take a week because my car is brand new and they have to get out from manufacture as they don’t have spares…. So is my car is the only brand new Nissan in the UK that they don’t have spares in the UK?? Such a load of crap!!! I’m shocked at the lies I’m shocked that they even admitted to ordering the wrong part with no shame so far 10 days for a new wheel and I’ve been told the part will take a week to arrive!!! Never again

Excellent communication skills. very accommodating to suit me. collected my car and dropped it off. no hassle or inconvenience whatsoever. throughout the process regular updates. good workmanship. thank you

So friendly,professional and notified me every step of the way. Such a great company and staff thankyou

Prompt and very reliable. Always kept me upto date regarding my vehicle. Definitely 5 stars from me.

Following a non fault accident, Direct Line told me that my car needed to go to one of their approved repairers. What they were far less transparent about was that DLG was not simply an independent garage on their approved network. It was Direct Line's own repair operation (Direct Line Group?). While my vehicle was in their possession, DLG then changed its name to Solus.

That relationship should, in my view, have been made much clearer from the outset.

The repair itself should have been simple and straightforward. The rear bumper needed replacing. Although the original damage was relatively minor, I specifically did not want a bumper full of body filler when I had not caused the accident in the first place. Replacement was agreed on that basis, and that was the clear expectation.

Instead, they attempted to repair the existing bumper, and the standard of workmanship was appalling.

There were small holes visible in the filler, along with raised, streaky lines in the paint and lacquer. It genuinely looked like a rushed amateur repair. An engineer who subsequently inspected the vehicle was equally unimpressed with the quality of the work.

Unfortunately, that was only the beginning.

The vehicle was returned to me with additional damage that had not been present when it went in.

The rear wings had apparently been machine polished or buffed alongside the newly painted bumper. According to the engineer, there was no reason for them to have done this. Worse still, the technique appears to have been incorrect, resulting in paint burn through and a large 7 to 8 inch half moon shaped area of damaged paintwork. There was also a small dent in the middle of the damaged area.

The front wheel arch was also scuffed while the vehicle was in their possession.

The front leather passenger seat was returned with a hole in it.

And, remarkably, the vehicle was also returned without a metallic bumper trim piece. This had been damaged in the original collision and removed during the repair, but simply wasn't replaced.

One thing that proved absolutely crucial was that I had taken extensive date and time stamped photographs and videos of the vehicle immediately before it was collected. Those images clearly showed the condition of the car when it left my possession and gave me evidence I could rely upon when the additional damage was disputed. Without those photographs and videos, this would have been a very different argument, I'm sure.

My advice to anybody handing a vehicle over to an insurer or repair centre is simple: photograph and video EVERYTHING immediately before collection. Every panel, every wheel and the interior. I am extremely glad that I did.

So, to recap, my vehicle went in requiring a relatively straightforward bumper repair and came back with a poor quality repair, damaged paintwork on another part of the car, a scuffed wheel arch, a damaged leather seat and a missing piece of trim.

Following engineer inspection, dispute and a formal complaint, the vehicle is now with Mercedes having approximately £5k of remedial work carried out to put everything right.

The garage repeatedly contacted me in an attempt to book the vehicle back in for full rectification. I repeatedly declined. Having seen the standard of the original repair, and the additional damage caused while the vehicle was in their care, I had absolutely no confidence in their ability to put things right without creating further problems.

The one piece of credit I will give Solus and/or Direct Line is that, after a fair amount of deliberation, they are ultimately picking up the bill for the remedial work being carried out by Mercedes.

That said, this entire experience has been completely unacceptable. An accident repair centre should return your vehicle in a better condition than it arrived, not create thousands of pounds' worth of additional damage.

Based on my experience, I would not allow DLG / Solus Heywood anywhere near my vehicle again.

The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.

Excellent service and very happy with the end result! Kept up to date with the progress of repairs.

Amazing, they did a fantastic job fixing my car door, it looks brand new like nothing happened to it and kept me informed of the progress and they were very polite on the phone, would definitely recommend them 😀

Picked up the car at appointed time repaired and returned with no fuss and car looks like new, was fully informed at each step of repair.

Brilliant service throughout

the quality of the work was fantastic. there was a 6 week delay due to the delivery of parts, but I was kept informed and contacted throughout the whole period of repair. This delay was in no way the fault of DLG Auto Services. very friendly staff who delivered and collected my car

Took a little longer than I expected but the finished result was well worth waiting for.

We were swiftly contacted by DLG through our insurance company and arrangements made to collect from our home address. No hassle. Car was returned a few days later like new and had even been cleaned. Excellent service.

Excellent service, on time and kept me up to date at every stage

The customer service was good and the job done was good.