Dreamland UK Avis 

Shocking customer service - after care is non-existent. I bought a hygge heated throw, and contacted Dreamland about the poor quality material that sheds all over the furniture, carpet and clothing. It’s dreadful - used once and repackaged ready to return. Have been advised that I can’t return as it’s outside of their 14 day return period.
I informed them that the material is defective and not fit for purpose. Under the Consumer Rights Act 2015 I can return a faulty item within 30 days of receiving the item. Either your customer care staff need more training, or your returns policy isn’t compliant with UK consumer rights.
I am left with an item that is unusable.

ORDER DL0356783

Love the heated blankets from Dreamland. When I recently had a fault with mine, the Customer Care team dealt with this promptly and as it was still in warranty, have sent me a replacement. Can't wait to receive the blanket in time for winter!

I’ve had my first heated throw for years, and it’s still going strong after countless washes and plenty of use (including by my two cats, who absolutely love it!). I finally decided to buy another one, and it’s just as good as the first. Heats up quickly, super cosy, and has definitely helped us save loads on heating bills. Honestly can’t recommend it enough — perfect for chilly evenings and happy cats!

Great price and super fast delivery

My daughters throw stopped working afetr 18 months. However with their 2 year guarantee they replaced it for me and repaid the postage to send it back to them. Very pleased with the replacement and the service.

I ordered two heated throws from Dreamland. The first one arrived and it was clearly not new. There were no tags on it and it was opened. I had no response from Dreamland either by emails or phone the second one. I cancelled the delivery before it was sent out and it was still sent out. I called them to arrange for return and again no response from emails or phone calls.

Dreamland Statement: "We believe that warmth is what makes the world go round. It means comfort, wellbeing, and belonging all at once."

Shame they don't believe in Customer Service! I bought a Dreamland throw via Argos which wouldn't power on. Argos told me to phone Dreamland and said their lines were open 8AM to 8PM so I did.

On phoning I got through to a recorded message which said "No support agents are currently available to take your call. Please call back later” and with that they terminate the call. They can't be bothered to announce / confirm their company name, nor to confirm their working hours and they simply terminate the call and with that you have no idea whether they're simply busy (and understaffed) or closed.

As this was only about 6PM I called again and again (11 times in total thinking they were simply busy) but then I realised they were closed. They don't say what time they open. This is an APPAULING way to 'run' a support desk. Finally I sent an email detailing the issue with the faulty throw and the 'Customer Careless' phone issues but they chose to totally ignore phone issue - twice in fact with my communication with them.

I often think that Customer Care has gone down the pan in the UK and it seems like Dreamland are leading the way with shabby, don't care service.

I got a refund from Argos as I don't want to deal with Dreamland again.

I had my Warming Throw cable and control unit not working within a year. And I sent a email to the customer care and asking for help. They replied me the next day and very clear about what should I do. Great help. Great service.

Great product, quiet, effective and love the integrated digital timer. It’s also a very stylish looking product so not ugly to look at. It’s heat is stronger than expected as was doubtful at first due to its size but was pleasantly surprised that it can heat up a double bedroom and quite quickly too. Yet to use the fan option but have no doubt that it’ll work fine. Only thing I’d suggest for improvement is to allow the led light on the timer to turn off on its own after it’s not been reset. Other than than it’s perfect

Prompt delivery and secure packaging. Material is luxuriously soft. Highest heat setting is more than warm enough and the timer function is useful. Exactly what I was looking for as someone who is frequently cold. Will definitely help to reduce heating bill this winter.

Delivery and products excellent. Will use them again.

Warms up in a few minutes and is an purchase

I emailed the Dreamland Customer Care team with a query regarding a faulty controller on our electric underblanket. Nina from that team responded and the outcome was a full product warranty replacement. Throughout the process I exchanged further emails with Nina and she always responded promptly, professionally and courteously. As a result the whole process ran smoothly and effortlessly. Indeed it was perfect service.

I was extremely happy with my heated throw but it stopped working so I emailed Dreamland, Nina from customer care was absolutely amazing. I am so impressed with both her and Dreamland. Thank you.

We have had the controllers replaced and they have failed again. The replacement controllers work out almost as much as buying a new blanket. Clearly a major fault with this model H56 A1.

When I first bought this blanket I was a complete convert as having an electric blanket instead of heating the whole house was really convenient. I actually bought a second one!
I'm now really disappointed with the quality. We have been so careful with the first blanket - I can't even say it has been washed very often!
Inspite of this careful use the blanket has stopped working just outside the 2 year warranty period. These are expensive items and I thought I was buying something high quality that would last at least 5 years. I am so tired of everything being made to low standards - it's such a waste of materials and my money!

The Dreamland blanket is superb. I love using it so when it didn’t heat up one evening I was so disappointed!

However when I explained what had happened to the company they were extremely helpful and dealt with the issues immediately.

I cannot recommend this company enough.

i had an issue that needed attention and the service i recieved was excelent and was resolved without delay and stress

My initial contact with the Company was a request to find an appropriate replacement for my old Dreamland product (Type N3902). Their reply was exceptionally prompt, as was the answer to my subsequent need to provide them with further information. When ordered, the Warming Mattress Protector was also promptly delivered and nicely packed. The only minor criticism that I have relates the Illustrative Guide which was included but which was not as clear as the one that I received with my first mattress protector. TheItem has been fitted but the warming element has not been tested.

exactly how described-so comfortable and warm and easy to use.