Dreamland UK Avis 

The product had a slight fault but thoroughly impressed by the quick customer service and replacement of Product.

I bought a couple of the 'Comfort Fan Heaters' for around the house. Very poor.

They consume over 2kW of power but barely warm the room at all. After 30 minutes, and sat 2 metres away, I was still wearing my outdoor sweater.

They are supposed to be 'whisper quiet' and use 'patented Silent Power technology to heat the environment in a rapid, safe and super silent way.' Not at all. Maybe 'whisper quiet' if you are a Town Crier or live next to Heathrow, but I have to turn the radio up over the noise it makes.

So it's expensive to operate, noisy and ineffective. For half the purchase price and half the running costs, I could get a halogen heater that really is silent and much more effective. The Dreamland heater is an absolute waste of money.

I ordered a double under blanket with a single control. On the website for this product it shows a diagram for the control on the left side. When it arrived the control was on the right side.
Apparently in a completely different section of the website under FAQs it explains this but why would you search there ??? They refused to pay the return cost- this is false advertising

4.12.25 . After posting the review above Dreamland offered and paid for the return postage fee.

They only have one advisor name of Nina
She answers all calls if your lucky if you get through before getting cut of by the system

They are liars asked to speak to management no luck
I would highly recommend look away they lie

First one dead on arrival. Replacement lasted 2 years then died. Not under warranty. Would not buy again

Having a nightmare. Got given an address to return a heated throw to at my cost emailed 3 times for a refund after having to provide all the tracking and prof of delivery but no response whatsoever. Giving it another day then I’ll have to report to my credit card company and try and get my £68 back that way. Really upset as I have 5 of their heated throws in the house and gifted 2 but I won’t be buying another based on my first customer service experience #217950

Don’t buy from them! I ordered an electric blanket which DPD were supposed to deliver on 30 September. DPD sent an email saying it was delivered but the photo was of someone else’s property. I’ve written to customer services at Dreamland UK 5 times asking them for a refund but they have not contacted me at all. But behind the scenes they must have contacted DPD because on 23 October the DPD tracking says item on way back to Dreamland and the tracking has not been updated since then. I cannot believe Dreamland think it’s acceptable to ignore my messages. I also tried to ring them within working hours but the message said no one was available and disconnected. Finally, giving up, I’ve raised a dispute with my bank. Hopefully they will have more success than I did. (As I needed an electric blanket I bought a Slumberland one from Amazon and it turned up next day).

Very helpful customer service. Had an issue where my 10% discount wasn't added time of order. This was quickly resolved.

This company will go out of its way to make sure you can’t return an item in 14 days so they don’t give refunds. Their products are not good quality and overpriced. Appalling customer service. After multiple emails no return address given and you have to pay for return shipping.

Very fast response from customer service when I emailed regarding my heated throw not working. They suggested leaving it plugged in for 15 minutes before switching the controller on and it worked! Thank you Sara!

The colour is as shown. The quality is better than I expected, very soft and comfortable.

Dreadful customer services, putting the blame for their own misinformation on me ... The company's website gives completely misleading information about a fan heater. The product's manual, accessed online from the product's web page, suggests the heater has a timer function, but it doesn't, because apparently the product brochure refers to two models - and the one I'm purchasing doesn't have a timer. But I don't know that, because nowhere on the product's webpage does it tell you this, or give you the actual model number so you can compare with the product manual. I therefore purchase the product with the reasonable understanding that it has a timer, as shown in the manual. When I receive the unit and find that it doesn't have a timer, I am then told it's my fault that I purchased the 'wrong' product by mistake. They initially offered me free returns postage only if I took my review down. (I refused and they have now sent me a returns label now.) ...However, I have asked a number of simple questions, the answers to which would demonstrate their errors, but they are refusing to answer. Given that customer services is the only way of making a complaint, I can only also make a complaint to the person that I have a complaint about. Go figure ...

Amazing customer service. I was given a heated blanket as a present by my parents. When it stopped working ( after nearly 2years so just in warranty) I only had the date around when it was delivered - I didn’t have the receipt or email of the order or order number. I only had to provide the name of the person ordering it and postcode and everything was sorted. My replacement is arriving soon ! I will definitely buy from dreamland again. Thanks to Nina - excellent communication and very prompt. Customer service as it should be

Blanket stopped wotking 2 years and 9 days after purchase. None of the troubleshooting worked. Told the blanket was out of 2 year warranty and not repairable due to being a closed unit, but here's 15% off a new one!!!!. I've stored it correctly and only used it when needed in winter. Really disappointed with the service and product being useless so soon after warranty

If you are looking for exceptional customer service look no further than Dreamland. I had a problem with my heated throw and without hesitation I was given a replacement which arrived in a timely manner. Meanwhile I was contacted every step of the way by Nina who is a credit to the organisation.
Thank you Dreamland and Nina

Really nice product. So nice in fact that I had to buy a second one after my wife nicked the first to use on the sofa.

Ordered a heated throw on Saturday afternoon for next day DPD collection. Obviously with it being a Sunday the next day my order was ready to collect on the Monday from my local post office. Quick service . Throw half price and my mums really pleased with it . Lovely and warm .

It was bought from Amazon over a month ago now.
Do you do any blankets with the functionsl old style controller.
Can I adapt my old controllers to fit the new blanket. They both seem to be the same wattage so no fire hazzard. I am quite happy to forgo the multiple safety checks every second and have managed without them on my old dreamland blankets for probably 20 years

Had trouble with courier. Contacted customer service. Was replied to within an hour and sorted out by the next day. Brilliant service and product is great. Will be telling other to buy from them.

I bough a heated blanket for my mums birthday.

And unfortunately it doesn’t turn on or work.

But you can’t just return or exchange you have to contact their customer service.

I told them it’s not working and want to exchange. And they asked me all the standard questions like did I plug it in or try other sockets. Maybe leaving it plugged in to 30 minutes.

I told them we tried everything it’s not working. And then they want a video of me proving it’s not working.

Never known something so ridiculous. You sold me a faulty blanket. Let me exchange it swap it. Why am I jumping through hoops just to get a new blanket.

Maybe I should hope up a paper with today date and send my national insurance number.

Once I finally get my refund, god knows how longs that will take. I will be buying my heated blanket from somewhere else, So if I have a problem I can just print out a label and return it like with every other retailer out there.