Dreamland UK Avis 

AVOID AVOID AVOID!
Be warned if considering buying anything from these clowns. Good luck if your item is faulty and you need to return it as you can't get hold of anyone to speak to. You can only send messages and then you wait days for a reply, if your lucky. I have been trying for nearly a week to obtain a return address from them to return a faulty heated throw which barely heats up - I'm still waiting. Must be something to do with their 14 day return policy which will run out soon. They obviously don't like you returning an item. Customer service is a disgrace. What an absolute shambles of a company, once reputable - now in the gutter. Never again will I buy anything from Dreamland.
WAKE UP DREAMLAND AND PROVIDE THE BASIC SERVICE YOUR CUSTOMERS SHOULD BE GETTING FROM YOU, BECAUSE AS A COMPANY YOU ARE FAILING BADLY AND YOU NEED REPORTING FOR YOUR TOTAL LACK OF CUSTOMER CARE. YOU DON'T TREAT YOUR CUSTOMERS LIKE THIS.

Super helpful, really quick and responsive customer service, thanks Sabrina! Was able to return one item really quick and upgrade to one of their more deluxe throws. Grateful for the returns updates for peace of mind. Perfect!

Already reviewed and would be minus stars

New king size under blanket arrived quickly. Product appears very good quality. Easy to put together. Very helpful to have two controllers.

Delivery was very quick kept informed on delivery updates. product excellent and good quality. Definitely order from them again.

Very positive experience when an item broke within the warranty. Very quick and individual response from the team. Well done team great customer service

Excellent customer service from the staff. Surprised to see any negative comments at all as that was not my experience. Returned a electric blanket under warranty, replacement was arranged very promptly. Replacement turned out to be faulty too and was exchanged immediately. Very helpful staff. Highly recommend.

Great customer service from Alessia, her emails were prompt, concise and helpful. She assisted with my enquiry and organised a replacement product to be sent to me. Very happy customer :)

Fast and efficient service.
Dealt with queries quickly and effectively
Wouldn't hesitate to recommend

Shocking service!!! Good luck trying to get hold of them if you have a problem

Bought two heated rugs it's been nearly 4 weeks and many "online chats" they create a ticket and come back to you after many days and respond with an email address which you can't go back to then you have to go back on to "online chat" again to create another ticket and wait again for them to respond and so on and so on.

I still have not received anything having waited nearly a month. I have just received a notification of delivery and it's only for one (having bought and paid for two) they blame the carrier for there shocking customer service having told me weeks ago they would send straight away but havnt organised it! I would avoid at all costs!! Unless frustration and time waisting is something your into!

Ordered an electric fan heater.
Unfortunately the base was damaged ( looked like it might have been dropped by the courier).
This was the first time using this retail company so was a little concerned about the returns process and how they would handle the situation,

However I was very pleasantly surprised.
They have an email only contact point but it worked very well. It’s a 9-5 Monday to Friday service only but the company make that clear.
They raised a ticket and responded very quickly and efficiently( usually the next day). They made returning the item super easy with clear instructions, they organised DPD to pick it from a pick up point and emailed me a DPD code.
I was refunded almost immediately on its return ( within 48hours).

Although this item was damaged ( these things happen) I have been filled with confidence that the organisation is very reputable, responsible and will deal with issues should they arise.

I will certainly use them again .

I recently contacted Dreamland customer service about an issue with a blanket, and I was genuinely blown away by how quickly and professionally everything was handled. A special mention goes to Sabrina, who was absolutely outstanding from start to finish.

She responded promptly, understood the issue straight away, and resolved it with no stress or delay. Her friendly attitude and efficient support made the whole experience completely hassle-free.

It’s rare to receive customer service that leaves you feeling this impressed, but Dreamland — and especially Sabrina — really delivered. Thank you for turning a small problem into a genuinely positive experience!

The customer service was great. Responsive and quick resolution of the issue.

I have had 2 Dreamland blankets, the first broke after 2 years of use. I bought a 2nd when the first one broke, 18 months later thats stopped working with the dreaded blue flashing light. I have followed the washing instructions but still these have developed a fault. Each one seems to break in November, just when you need it most and when prices to rebut are at their most expensive.

I won’t be buying this brand again.

My wife and I had heated underblanket that was given to us by our son. After nearly 3 years it developed a fault on one side but it was just within the warranty period. I tried to contact Dreamland by phone but constantly got the message that there were no agents available to discuss the issue. Reading other reviews that does seem to be a common problem with Dreamland that they need to improve. So I contacted them by email and explained the problem. From that point on the customer service was outstanding. It was dealt with Soukaina Y. She identified the problem and sent me an information sheet to complete and a prepaid credit to return the faulty blanket via the DPD. I emailed the completed form and proof of despatch back to her and two days later I received the replacement blanket via DPD. I cannot fault the service I received and full credit goes to Soukaina who did an excellent job. It's November, the nights are cold, and we are again thoroughly enjoying the blanket as we have done for the past three years.

Above and beyond ... I have purchased a few of the heated snuggle throws one directly from Dreamland and two from another retailer ... I had an issue with one of the items that I had purchase from another retailer ... because the item was over a year old they would not honour the warranty or help in anyway .. I reached out to Dreamland and they have been so so helpful. Advice - buy directly from Dreamland.

The Dreamland Snuggle Up Electric Warming Throw - Grey
Luxurious grey velvet .. I cant be without them they heat up quickly and evenly very cosy and soft. Love them. Also thanks to customer service advisor Soukaina Y.

Return to where ?
I need to return an item and it is impossible !!! It states on the website that Dreamland pay for the returns, however there were no details of the return address included with the order. I also expected an invoice with the usual details like a VAT number, registered address and a phone number - a returns label would have helped???? An email from customer services saying they will get in touch ...

Alessia in Customer Service and the team went above and beyond to see my order was treated with top quality care with every issue solved to the highest standard. I'm hugely impressed with the way I've been treated, compassionately and with the highest respect. Definitely would recommend to anyone else considering buying from Dreamland.

Dreamland were quick to reply to emails (relating to replacement unit following a fault) and it was a human rather than a computer. Once I’d sent evidence and posted the faulty unit back, they sent a replacement straight away. The product itself is also good.

Great customer service. Quick, efficient and very responsive. And the heated throw works fine as well. Well done.