Dreamland UK Avis 

Initially there was a mixup over my order. But the company sorted things out very promptly and were extremely helpful

NEGATIVE!
I purchased a lovely heated throw. It was so comfy and warm. I loved it. In fact I liked it so much I bought another for our family.
The throw unfortunately got dirty. So I machine washed it as the instructions were given on the throw itself and the Dreamland wash instructions found on their website. I am so sad that to say, following all given procedures for washing that both of my once lovely heated throws are no way near as warm as they used to be. To be honest I am quite upset by this.

It’s a difficult one to review. We wanted a heated throw and would normally buy them from well known online places. But we noticed that Dreamland offered ‘DPD pick up’ delivered to a local shop. This was important as a) we don’t have time to wait in all day and b) we don’t want parcels left lying around.

We ordered it with DPD pick up which was acknowledged on the order. However, after it was despatched we received notification that this could not be delivered to a pick up point and would be coming to our address. Despite it previously being acknowledged for the pick up point.

To make things worse, the DPD driver then delivered it to the wrong house, which meant we still had to wait in all day for the re delivery. This wouldn’t have happened if they had honoured the pick up point as ordered and acknowledged.

So, while I would buy the product again, I would avoid buying it direct from Dreamland and I would choose a product from those on the well known online store. Product: 5 stars, delivery: 1 star, so average 3.

My electric blanket stopped working when it was 2 months out of its guarantee. Dreamland replaced it with the same product without any quibble- very quick, efficient and helpful. I’m delighted thank you

Excellent customer service and very quick & efficient responses, very helpful, courteous and friendly. I highly recommend it.

What a shame that a company which offers such apparently high-quality products is unable to offer any acceptable level of customer service. I’m sure that the staff at dreamland do their best so can only assume that they’re inability to deal with problems is due to lack of staffing or that they are inundated with complaints.

In my case, we contacted dreamland months ago to report that the blanket had caused burn marks on an expensive hypnos mattress. They asked us to return the blanket for investigation and promised that they would send a replacement immediately so that we would not at any time be without a blanket. This is important because of my wife’s health condition.

Since returning the blanket we have heard almost nothing. I have repeatedly asked them for status reports but emails normally go unanswered and unacknowledged. When I have received a reply they have offered no significant information back beyond the fact that they are waiting for a report from the engineers. We have repeatedly asked where the replacement blanket is but they completely ignore this question.

Would I recommend this company? I would have to say no because, whilst the products are fine when they are working,, it is important to know that you have the backup of a responsible company who take their customer problems seriously.

After a heated blanket bought from Amazon over a year ago showed cracking in the cable, I contacted Dreamland directly.

Sabrina was awesome throughout, liaising with the tech team, arranging my blanket's return and expediting the sending of a replacement item. I can't praise her and Dreamland highly enough.

I bought a Dreamland Snuggle Up Electric Throw a couple of years ago and it was really good. I used it to watch TV in the evenings. Then the dial started to malfunction and Sabrina, the lady at Dreamland sorted everything for me and I have another throw which is lovely and warm too. I would recommend these throws. If you need support they are excellent.

This company is a scam - they stole my money and did not delvier my product or offer me a refund or any explanation

I love the quality of dreamland heated blankets. Second time shopper.. as decided I'd like another colour. Good safe quality. Thank you

I bought a a Dreamland Naptime Sherpa Blanket. I'm on a low budget and realised it cheaper to heat a person than a whole room.

I'm really glad I bought this blanket. It's big enough for two or even two plus a child to snuggle under if needed and it's nice and warm even without switching it. When it's switched on it really does warm you up, partly because it's so good at keeping the heat in. Also it looks good and the furry side is very comfortable.

The heat element is very economical, it warms up quickly and with a range of temperatures it's good to keep you at just the right side of toasty for an evening in front of the telly.

It was delivered to a locker at the local pick up point quickly and exactly as described. I would heartily recommend Dreamland and the Nap Time Sherpa Blanket.

Great products and helpful staff. Alessia was very responsive while dealing with our support questions. Thoroughly recommended. Thank you

I purchased a heated throw from Dreamland in September 2025. With the recent cold weather I decided to use the throw only to be met with the blue flashing light fault. The controller had detected a hot spot in the blanket and initiated the overheating shut down.

I contacted customer services to let them know if the fault, as I have had a few Dreamland heated throws and have experienced this issue once previously. My request was responded to the following day with instructions to return the item for free at a DPD collection point. Upon sending confirmation of the faulty item return, a new throw was sent and received within two days.

Customer service were very helpful and resolved the fault quickly.

This hated throw is amazing. Keeps you so snug and warm.

I ordered the wrong size by mistake. I tried phoning to explain but all advisors were busy so I emailed and ordered the correct size on line.
I heard back that the wrong order was being recalled from the carrier and the right order was on its way.
Whilst it is a shame that Dreamland cannot have plenty of Advisors waiting for phone calls it is a sign of both customer caring and good service that they reacted proactively to resolve a problem that I created. Thank you Dreamland and advisor A...... in particular.

Decent response time. Processed query and refund helpfully and constructively. Fully satisfied with response and outcome.

It was good while it worked, but after 10 months it stopped working. It must be a known issue as there were online instructions to try and resolve it. When this didn't work we contacted them only to be told that without a receipt they wouldn't replace it. Bought it as a Christmas present and obviously threw out the receipt with all the others I had.

Were extremely helpful when I had an issue with my throw, actioned the return and replacement within days. I was kept up to date with everything by Alessia, would definitely buy from them again.

Absolutely love my heated blanket, keeps me going through the winter! Unfortunately my first one the controller broke, however it was covered under the 2 year guarantee and the customer service could not have been better, very quick response and helpful and a new blanket arrived within a week. Thanks

AVOID AVOID AVOID!
Be warned if considering buying anything from these clowns. Good luck if your item is faulty and you need to return it as you can't get hold of anyone to speak to. You can only send messages and then you wait days for a reply, if your lucky. I have been trying for nearly a week to obtain a return address from them to return a faulty heated throw which barely heats up - I'm still waiting. Must be something to do with their 14 day return policy which will run out soon. They obviously don't like you returning an item. Customer service is a disgrace. What an absolute shambles of a company, once reputable - now in the gutter. Never again will I buy anything from Dreamland.
WAKE UP DREAMLAND AND PROVIDE THE BASIC SERVICE YOUR CUSTOMERS SHOULD BE GETTING FROM YOU, BECAUSE AS A COMPANY YOU ARE FAILING BADLY AND YOU NEED REPORTING FOR YOUR TOTAL LACK OF CUSTOMER CARE. YOU DON'T TREAT YOUR CUSTOMERS LIKE THIS.