Dreamland UK Avis 

Awful service from Dreamland uk
I am very disappointed!! Having previously bought 2 throws, my new throw just gets lukewarm then goes cold.Email sent to Dreamland took 6 days to receive a reply, a further 3 emails sent over a couple weeks have been ignored.
Don’t recommend to anyone, they seem to make it impossible to return a faulty item for a refund.Dont waste your money buying from this company

This is now an edit to my first review where I vented my frustration about the difficulty I was experiencing returning a faulty heated throw. I am now very pleased to say this situation has now been resolved after the QR code required for the return of the goods was sent to an alternative email ( previous codes sent from Dreamland were not received although proof was sent to me that they had been sent)
within 24 hours after submitting proof that the throw had been returned via a local DPD drop off I received a replacement throw. Thank you Alessia for seeing this complaint through to a satisfactory conclusion.

Customer service was excellent after explaining my problem.Would have preferred to talk to someone on the phone but email correspondence worked out well.Very pleased with new electric blanket. Delivery was fast and kept informed all the way.

SUPPORT TICKET 238782
ORDER DL0382323

*When asked for 2 or 3 days that I would be available I replied that I am around most of the time, so please book the collection. I was then asked my availability for the next week so I replied Tuesday would be great. That was the last I heard until I chased it up again on Tuesday*

I cannot recommend this company due to the standard of customer service provided.

There is no telephone contact number, meaning it is impossible to speak directly to a member of staff. The website’s “chat” function appears to be AI-based; each attempt to seek assistance results only in a set of pre-defined questions and the creation of a support ticket, rather than access to a real person.

The quickest response I received regarding issues with my order was, in fact, after leaving an earlier review on Trustpilot. Although I have now received a refund, I currently have two items packaged and ready for collection, with no clarity as to whether this collection will take place.

My last contact from the company was on Friday at 13:58. I replied at 14:45 confirming that a Tuesday collection would be suitable, but I have received no further communication since. It is now Tuesday, and I have no confirmation that the collection is happening. I emailed again this morning at 9:36 to seek clarification and I am still awaiting a response.

Overall, this lack of communication is unacceptable. I would strongly advise anyone considering purchasing from this company to think carefully. If you are set on buying one of their products, I would recommend doing so through a reputable reseller with a higher standard of customer service, a chat function with real humans and a far better return process.

Dealing with Dreamland and in particular Nina on the customer care I found the whole experience from logging the issue and concluding the matter was extremely efficient. It was also a pleasure speaking to Nina who was very polite and helpful during the process. This has confirmed we made the right decision in buying Dreamlands quality products and will continue to do so in the future

Delivery very efficient and I love my blanket!

Purchased an electric blanket for my mother on 7.1.2025, used for three months and put away got it out and it no longer works - dial spins and flashes blue. Messaged dreamland no response, sent another message still waiting.

Bit disappointed as the blanket has got no heating at the side, but as there’s only me I stay in the middle

When the heated throws work they are amazing but I had 2 faulty ones recently. These had loads of cold patches where the blanket didn't heat up. Which was really disappointing. The other one works fine so I hope it stays that way as they are a really good way of keeping warm cheaply. The zebra print fur is definitely warmer than their other throws but its a shame it doesn't actually look like a zebra. It's more of a grey faint stripe. It's like the designer has never actually seen a zebra or even a picture of one.

We usually switch on the blanket remotely so the bed is warm when we get there. Recently when we went to bed we found that both the control units had turned off. A couple of weeks later the same thing happened and we could no longer rely on the bed being warm, so we had to check it first when we arrived and then turn the controls back on when necessary. We complained to Dreamland and they said we should return the blanket for exchange. As it is mid winter I wasn't keen to be without it and they kindly sent the replacement first and also arranged for the return of our faulty one.

Broken electric throw that is still under gaurantee. 5 emails sent to dreamland and no response whatsoever. Phoned the company numerous times, nobody answers and the call ends after a few minutes. Clearly no intentions of sorting a problem after sale so any further delay and I will escalate to my bank for a refund.

Dreamland made it very easy to return an unwanted Christmas present, out of the 14 day return window. They also paid for the return postage. My experience shows a very well run company.

An amazing product that has far exceeded my expectations. I am very happy heading to bed now!

I ordered a product but, unfortunately,
I was sent the wrong product in error. On contacting Customer Services, my issue was dealt with promptly and efficiently. The Custoner Service Advisor could not have been more helpful, polite and friendly. They arranged delivery of my correct product and arranged collection of the wrong product at no cost to me. AND, all this over the Christnas period. Wonderful Customer Service!!!

Delivered to door by driver.

Ordered as recommended by family quick delivery happy with purchase

nice to get into bed knowing it will be warm, especially this time of year.

Unfortunately there was a fault with the handpiece.
Annoying as for a Christmas present.
After several emails to Customer services, a replacement was shipped on the 27/12/2025

Excellent value product and delivered quickly.

I bought 2 Dreamland heated throws as Christmas presents and one was unwanted. Dreamland has a 14 days return period as standard. I emailed Dreamland on the 27th December and explained that one of the throws was unwanted and I wished to return it but it was over 14 days since the throw was ordered, however the hygiene seal on the bag was intact (the packaging has never been opened). Dreamland emailed back to say that there is NO FLEXIBILITY with the 14 days return period, despite the fact that the throw is completely re-saleable and the packaging is perfect and intact AND that if you wanted to buy a Dreamland product as a Christmas present and be confident that it would definitely arrive in time for Christmas and be able to deliver to the person you were giving it to to then, with the bank holidays on the 25th and 26th and weekend on 27th and 28th, you would be unable to return it within 14 days.

I can see no disadvantage to Dreamland in extending their return period over Christmas, as most other retailers do, especially given their requirement that the seal on the zip-up bag containing the throw cannot be broken if you wish to return it. Really disappointing and unreasonably unhelpful customer service. I won’t buy from Dreamland again.