Dreamland UK Avis 

I had a problem with my electric throw.
Sokaina, was excellent and understanding and went the extra mile to sort out the issues I had.
Fantastic customer service!
Thank you Sokaina
You will take dreamland from to strength
to strength. Wish dreamland all the best!
H G khaled MBE

sabrina s delt with the case very well thankyou.

I was one of the fortunate elderly customers of Octopus Energy, who received a "Complimentary" full sized DreamLand Over Blanket during the winter of 2024/5.

I had a problem after a year and contacted DreamLand who immediately took action to see I was fully satisfied. I was overwhelmed with the high level of Customer Care I received from DreamLand who kindly requested Octopus Energy to replace my Blanket with a new one.

You will understand my delight when I promptly received my new blanket by Royal Mail Parcels, this week, during a typical cold spell. I just never expected such a high level of customer service from DreamLand.

Our daughter purchased a heated throw for her dad for Christmas, it worked for a while and then suddenly stopped working. I contacted Dreamland customer services who were very understanding and wanted to help from our first contact.
The step by step procedures to obtain a replacement were explained clearly and a positive outcome was achieved with an exception being made as our daughter had misplaced the receipt we couldn’t provide proof of purchase. Thanks again for your kind prompt and professional service. He can’t wait to use his new throw.

Recently I had problems with an electric blanket made by Dreamland UK.
I contacted Customer Services , explained my problem and without hesitation I was guided through a process of things I had to do and finally the problem was disclosed.
Once again I received excellent service and a decision was made to replace my item.
I have never received better service from any Company and I commend the patience, helpfulness and care provided by their Customer Services team.

A heated Throw stopped working because it had become damaged......Dreamland replaced it with complete efficiency and care within a couple of days (and they had to get it to Northern Ireland). AfterSales are so important and this company obviously realise the importance of this - well done Dreamland.

Initially this was a problematic situation. I ordered a heater through boots which was supplied and delivered by Dreamland. Sadly the box was a bit battered and the base of the product itself had lots of bits broken off.
I initiated a return through boots customer service as there was no return slip in the package. They referred me to Dreamland customer service. After a number of helpful and positive emails back and forth they initiated a refund for my product. A good outcome to a disappointing beginning.

My delivery order seems to have gone missing via DPD but trying to contact Dreamland to request a tracking search or a replacement is impossible by phone as there is never an agent available and the phone disconnects after around a minute.

Update on the above the response I got through email was immediate and positive so I would have gone as high as 5 stars for the response if I hadn't had the hassle of wasting time on David the chatbot or a phone call that kept hanging up every minute.
The chatbot was one of the most frustrating of all when asking if I wanted to speak to someone it just took the information and turned off...twice

**Edit **
Situation has now been sorted out and I have had a refund-Thankyou.
Altough I won’t be doing business with this company again I’m sorry.

bought a £129 heated throw for my mother’s birthday.
It is faulty and did not even switch on.
I have messaged, emailed for two weEKS now and I am still no where near returning the item.
This company fob you off with automatic AI responses that do not get back to you , even though they state that they will reply to your query within 24hrs, which they don’t.
Emails are the same , you get send on a merry go round when they ask you more questions and then don’t reply!!
I’m at the end of my tether!!
I just want to send the faulty item back and get my refund please!!!
Order number : DL0381310
I do a LOT of online shopping and have never EVER experienced such bad customer service or actually NON EXISTANT ACTUALLY .
PLEASE HELP !!

Great customer service

I've purchased a couple of heated blankets/throws from them in the past. All are good quality and value. I purchased my blanket through Amazon, it came with a 2-year warranty and unfortunately had a fault after a year or so of use, they replaced it right away with no issues.

If we've ever had an issue, the customer service team have been great and have provided clear information quickly to resolve anything. Alessia from their team was a great help!

The heated faux fur throw is good quality and gives out excellent level of heat . Prompt delivery and in the sale great value . Would recommend 😊

Wish I could give No Stars !
Faulty after only 11 months ,tried to ring last Friday 16th Jan using the number provided by Dreamland after 6 attempts , being told no one available call back I gave up and tried again Monday 19th Jan . After a further 12 attempts YES 12 again no body answered , told to ring back every time . They seem to hide behind E Mail s. Appalling customer service , I am in my 70s retired retail sales manager WORST EVER … Eventually replied to an E Mail today 10.03am , I answered the question requested by 10.30 am , heard NOTHING since , total silence !
If any one wishes to complain in writing Companies House , freely accessible to everyone , lists the only U K based Director and his contact information .
Trustpilot lists many very unhappy customers with same experience as my self , when I checked yesterday the most recent reviews were all ONE star , strangely today after one of my 3 e mails stating I was placing a review on Trustpilot new amazingly positive reviews have appeared , strange that .

A order placed through Amazon initially , for my elderly mum who feels the cold dreadfully . Amazon advised the returns process needed to managed by Dreamland directly.
Thereafter, all correspondence from start to finish was received promptly and acted upon swiftly . Communication remained clear and concise throughout the entire returns process which fell over the Christmas period.
We are really grateful to Nina who remained professional and provided seamless support right up until the replacement item was sent out for delivery . Thank you Nina & Dreamland

Good Product- after fault appeared 1 year later Honored warranty

Although we had a fault with the heated throw that we bought, Alessia was amazing at handling the return and refund, which was paid very promptly.
It's refreshing to receive great service when things need to be sorted. As a customer, I felt valued and respected.

Our electric blanket developed a fault, Dreamland’s customer service was excellent. They quickly provided clear return instructions, and within 7 days I received an email confirming that a replacement would be sent within 24–48 hours. The whole process was smooth, efficient, and hassle-free. Very impressed with how it was handled.

Ordered a heated throw, which was promptly delivered the following day. Unfortunately it doesn't work (no power at all), and despite filling out the website contact form and subsequently sending an email (address was very difficult to find), I have yet to receive a response from customer services. Returns policy is not clear, so without a response I am left out of pocket with an item that doesn't work.

Bought electric heated throw mid September 2025 and started using it end of October but beginning of January the blanket has already stopped working. The controller doesn't work anymore. The lights has gone crazy when switched on. I tried to contact dreamland customer service through website, by replying the original email when purchasing the blanket, Through social media but still havent received any a proper response so far. Been two weeks without an electric blanket. Such as poor customer service. I will avoid in the future.
Update: 20th January.
finally was sent a replacement

AVOID. I got touch with Dreamland after having an issue with a blanket purchased two years ago (after also having returned another Dreamland blanket to the retailer for similar faults).

Dreamland initially declined to replace or investigate the faulty product and needed explicitly informing that the item should last a reasonable length of time - 2 years for a blanket used ~3 months of the year is obviously not reasonable for £70+). Dreamland will obviously be aware of this but will use the ‘out of warranty’ excuse to fob you off.

Once they agreed to replace it, they had me send the faulty item back at my own cost and stated they would send a replacement. This was the beginning of December 2025. It’s now the middle of January 2026 and despite emailing and filling out their online forms numerous times, I have been met with radio silence. I have sent them proof of delivery and the tracking information for them to check this themselves.

Save yourself the misfortune of ever having to deal with this dreadful company and purchase a better quality brand blanket in the first place.