Dreamland UK Avis 

Very quick delivery , kept well informed about delivery
Quality product

Beautiful blanket so comfortable and well made

I purchased 2 electric blankets both failed .l got 1 reworking but had to buy a new one.
I was very happy with the first blanket but disappointed when the 2. I had purchased failed with the same flashing orange number 1. I got one of them working but had to replace the 2nd one.
This is not a cheap item when it works it is for me excellent at 86 years old I find it a great comfort.
John mcintosh

I purchased a dreamland snuggle thow and unfortunately it stopped working. I then reached out to their customer care team who were absolutely brilliant. Nina who dealt with my case was quick to respond to all my emails and resolved my problem with a replacement product.it wasn’t at all stressful and I felt confident dealing with Dreamland as a company.

I'd actually like to give a 4.5, as everything is really good apart from minor blemishes:
My experience is based on owning for 2 years, 2 of the more expensive throws = the herringbone.
They are excellent:
The 6 different heat settings and 3 auto shut of timer settings (1, 3, or 9 hours) work extremely well.
They can indeed be washed. I put them on the (gentle) wool setting in the washing machine. I have had no problems with this at all.
I live on my own for most of the time. These throws are so good that I don't have the heating on...(until I have visitors). Saves massively in heating bills!

The not so good ( = the blemishes):
My puppy chewed though the controller cable.
1) You cannot call Dreamland; you have to email them.
2) You cannot buy a spare cable, and they are also basically not available elsewhere.
So, I thought of buying a refurbished, cheaper model throw, just to get the cable.

The saving graces!
Dreamland was properly responsive to emails. They confirmed that the controller was same for the herringbone and the cheaper model. (But warned about potential safety issues with 2nd hand controllers etc)

SO.... On reflection, I think I'll buy a new herringbone throw as they currently on offer. I will then have a spare for as and when one of my throws fails.

Frankly, I love these throws. Thank you, Dreamland.

Nothing but good things to say about their after sales service. Well worth buying from reputable manufacturers. All people i interacted with were polite and accomodating .The service I recieved was 2nd to none. The heated throw is lovely and the fallow deer pattern is so pretty as are they all, I have the zebra throw too and it is lovely and so cozy. Will definently buy from dreamland again

After a little over one year, our electric blanket stopped working on one side. It was replaced without question in just a couple of days. Fantastic service!

Firstly I want to thank you for the excellent customer service i have received. I really didn't know what to expect when I first contacted about my purchase. Your service is exceptional, honestly. Efficient, reliable, friendly and productive. One of the best customer service I have ever had the pleasure of dealing with. I didn't expect a refund to be honest, I didn't really know what this outcome would be.

Online when you Google top/best electric throws UK for some reason Silent night throws come out top! Having bought one for the bedroom i can tell you they ain't a patch on your product, they hardly even give any heat out!. So your guaranteed i'm now off to buy another Dreamland throw, no other product comes anywhere near.

Have a great day, a very satisfied customer.

Fantastic customer service to replace my faulty blanket. My request for a replacement was dealt with quickly and efficiently and I received my new blanket after just one week. I cannot commend highly enough

Updated to a review: Appreciate your kind reply and the partial refund. Thank you.

Original Review: I'm actually not impressed with customer services this time around (they were previously good a year ago, but I've deleted my positive reviews now). I unfortunately made a mistake with my purchase payment. It's fine because it's sorted, but customer services in my opinion were quite sarcastic in their tone and seemed to have to have the last word in their final email communication which was brief, had a spelling mistake in it and didn't make actual sense! Instead they came across as passive aggressive!

I had a dreamland throw go faulty on me ( over heating detection issue ), messaged dreamland who got back to me very quickly, less than 24 hours later I had a returns tracking id, and dream land turned round the shipping within 2 working days.

Bought heated blanket for my wife and she hasn't left it since.
Initial order was wrong colour for my wife and they exchanged with no issues, very good customer service.
Only problem is that my daughters keep trying to steal the blanket also!

I purchased a Dreamland throw from another retailer. After a few months the controller failed, but the retailer wouldn't replace the controller so I took it as a loss. Three years later, I contacted Dreamland about purchasing another controller, providing proof of purchase from the other retailer.
They have replaced the controller free of charge, despite the time lapse.
Needless to say, I am delighted!

Had an overheat issue with a heated throw and received clear instructions on how to return item to receive a replacement.
Staff are both helpful and professional

I couldn’t be happier with the service I received from Dreamland. I bought an electric warming throw last year as a gift for my girlfriend and it’s been used daily, it’s an excellent product. When it recently stopped working, I contacted customer service and the experience was faultless from start to finish.
The team responded quickly, clearly explained the issue, and guided me through the warranty process with no fuss at all. Once the return was sent, a replacement was shipped promptly and I was kept informed throughout.
Really friendly, professional support and a company that genuinely stands by its products. Highly recommended.

I'm on my 3rd electric throw - the first 2 getting the same problem, with the number 1 light coming on which is their heat overload detection. Apparently they need replaced when this happens. Hopefully 3rd time lucky. Great customer service though - send me replacement quickly - hence 3 stars.

Superb after care service. Had a fault with our heated blanket. Contacted the customer service team who advised what I needed to do and emailed me the details immediately. It was all so straightforward and on providing proof of return, a replacement blanket was already
dispatched. Couldn't ask for better customer care

A great company to deal with, very responsive and very helpful. I really appreciate all their help and support.

I purchased a heated blanket in May 2024 and absolutely love it. Unfortunately, it stopped working in January 2026. I took the chance in contacting Dreamland to see if they could advise and to my absolute delight, they have issued a brand new blanket on the same day I sent the faulty one back to them. The customer care I have received has been exceptional and I genuinely cannot recommend Dreamland enough.