Dreamland UK Avis 

I have had an electric throw which stopped working and dreamland replaced it. Same problem occurred with the replacement now but only covered from date of original purchase although faulty

The heated blanket was excellent. It developed a fault after 18 months, but Dreamland replaced it quickly and efficiently under the 2 year guarantee. Their communications were very good and the new blanket was sent very quickly.

Its fantastic , love the colour good quality material, affordable as on the sale the old one last very long time , decided to to buy the same brand , best one , rich with choice and yellow is my fav . Highly recommend

The Dreamland Customer Care Team have been excellent in dealing with my case, after I reported that my Luxury Heated Herringbone Throw, suddenly stopped working

Alessia from the team, got in touch immediately and explained what may have caused the fault. However, as a replacement throw in a similar colour was not available, she provided an alternative option, which was really great.

Throughout Alessia, was really helpful, quick to respond to my emails and made it a stressfree process. Thank you Alessia and the Dreamland Customer Care Team.

I was gifted a heated throw 18 months ago which unfortunately stopped working. Sabrina advised on what checks etc. to do. She supplied clear information regarding the returns procedure and my replacement was processed through quickly and efficiently.

gave online notification of faulty electric blanket under guarantee. told could take 2 days before reply. need it for arthritic pain relief so tried to contact by telephone. held line waiting for an agent but got to 5.00 pm so got cut off.

I had to return an electric blanket - entirely my fault. Customer services were excellent. Very friendly and responsive. All sorted in a matter of one or two hours.

Ordered from dreamland and realized I had ordered incorrectly. Within the hour customer services (Alessia) had said she would wait for an order notification and cancel the order. This was done within the day and the refund I initiated. Great customer service and certainly recommended.

Thank you so much for helping  out the return/replacement product. I can honestly say I have never delt with such a company that has delt with an issue so fast.
Credit to the company and Sabrina for great support. Had a replacment sent to my house within 3 days of having an issue with the orginal one.Faultless from start to finish.

Alessia was very helpful regarding my order. One of my electric blankets stopped working after a couple of uses and I brought this up with customer service. Alessia was very responsive and clear with her instructions regarding returning the faulty item and was overall very kind, patient and helpful!

The only way to contact Customer Services is by email which I found frustrating. Having said that once you are in contact with CS they do go the extra yard to try and resolve your problem.
I can't comment on the product because I never received it.

Ordering my electric blanket was easy and seamless. However delivery from DPD was problematic so I spoke to dreamland about it and within no time they contacted DPD and sorted the issue. My blanket was delivered soon after no problems all on the same day.

Appalling customer service. Received a heated throw which did not work. Called customer service twice and held in a queue to be finally told no-one available. Virtual assistant just advised me to switch on/off then email. Still not working. No reply to emails. Messaged on FB and received message saying they will be in contact within 24/48 hours. Unacceptable and no resolution.

I had a slight problem with my heated throw. I emailed the company, someone replied straight away and offered some guidance steps and hey ho problem solved.
Very friendly and helpful

Easy and straightforward ordering and delivery. Blanket is a replacement for one that i had for many years. This model is vastily improved, heats up in no time, the bamboo material is very soft and i just love my electric blanket. Great buy, which i know will last and be used for many years

Love this heating pad. Use it every day. Fast delivery

My daughter had already purchased one before I did. She loves hers, so I got one for my Dad to help with his knee pain.
He has used it every day since I gave it to him and he really likes it.
Delivered on time with no issues. A really good product.

I bought a Dreamland heated throw in Dec 2022 for around £80. It stopped working after just over three years despite light use and careful storage. Customer service explained it was outside the two-year warranty and offered a 15% discount on a replacement. I was disappointed that the durability question wasn’t addressed. It seems that 3 years is considered an acceptable lifespan by them but I know other electric blankets last much longer. I would consider this before purchasing