This company is the worse! DO NOT BUY FROM THEM! The dress I ordered for my son's wedding was supposed to be Burgundy, and it came to me in RED! I immediately requested a refund, they said there was a... Voir plus
L'entreprise a répondu
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This company should be embarrassed. I spent $207 on an order, and their response was to offer me a measly $30 refund while expecting me to pay $140 to ship the item back to Dubai with the restocki... Voir plus
L'entreprise a répondu
The dress took a while to be delivered. The quality was good and well made. However, the dress actual colors were way off from the website depiction. On there the dress looked very subtle and flowing,... Voir plus
L'entreprise a répondu
I ordered a custom size dress for my daughter’s upcoming wedding and paid for expedited shipping. I received the address within 12 days. It was absolutely beautiful, excellent quality, it was wrinkled... Voir plus
L'entreprise a répondu
2,1
Bas
64 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
HORRIBLE
HORRIBLE! I ordered a dress from my mother for my wedding that she found and liked. When she got it, it was way too big and she didn't like it. I looked up their return policy did what they requested they tried to get me to keep it to alter it or sell it at the flea market - they offered $25 and then $30. The dress is 165 dollars. While this is my fault as I usually do research the companies she buys from, I was busy and just ordered it and it's just a scam. There is NO other way to put it. Stay away from this website, I will be reporting it.
19 mars 2025
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Terrible company
Terrible company. They say they accept returns. When I tried to return the dress. They tried to get me to keep it to alter it or take it to a flea market to sale (there words). They would only offer me a $25 refund on a $150 dress.
2 mars 2025
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Company deserves a negative star review!
If I could I would give this company a minus star review. I ordered 2 dresses from them. I received them too late for the event they were intended. They were poorly made anyway so I returned them promptly at my own expense. In spite of endless emails, the company refuses to refund me. Now it appears they have ghosted me. Absolutely do not ever order anything from them! Poor quality and poor customer service!
16 septembre 2024
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
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