Dutch Cargo Bike - Melbourne - Flagship Store Avis 

449
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have a three year old and a 9 month old and wanted to explore buying a cargo bike. We liaised with Yoga to organised a test ride and he went above and beyond to understand our needs and set us up w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After returning from Amsterdam we searched all of Australia for an Urban Arrow cargo bike. Dutch Cargo were exceptional in their service and advice. We were guided expertly through the process and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We ordered a Nihola Flex in 2024, thinking it would arrive in Feb 2025, but it did not land until May 2025. When it arrived with us, we had a major issue that had occurred in manufacturing in Denmark.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service and prompt delivery. My Riese & Muller Nevo GT Vario bike is great looking, high a quality machine with so many fabulous features. The professional team at Dutch Cargo stand behind thei... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vélos
  2. Magasin de réparation de vélos
  3. Vente en gros de vélos
  4. Magasin d'accessoires de vélo
  5. Magasin d'équipements sportifs d'extérieur
  6. Magasin d'articles de sports

Écrit par l'entreprise

Dutch Cargo: Premium Electric Bikes and Electric Cargo Bikes At Dutch Cargo, we take pride in offering a meticulously curated selection of top-quality electric bikes and electric cargo bikes from Europe and the USA. Our expertise, developed since 2010, is at your service to provide hands-on, detailed advice, ensuring your next purchase is perfectly suited to your lifestyle, business, or family needs. Our Brands, we represent and stock a range of prestigious brands, including: Amflow Orbea O2feel i:SY eBikes Larry vs Harry Urban Arrow Riese and Muller Nihola Bikes Desiknio Nijland Bakfiets.nl Carla Cargo Experience Center Visit our Melbourne Experience Center to explore the largest selection of premium cargo bikes in Australia. We offer: Rear Loading Cargo Bikes 6-7 different models available for viewing and test riding. Free test rides to help you find the perfect match. Front Loading Cargo Bikes Also known as Long John or Box Bikes. A curated selection of 7-8 different models. Discover the unparalleled quality and performance of our electric bikes and cargo bikes. We guarantee your purchase will be a perfect fit for your needs, backed by our years of knowledge and hands-on experience. Come visit us and experience the Dutch Cargo difference today!

15 Years of Happy Customers!

Écrit par l'entreprise

Dutch Cargo Bike is celebrating 15 years!
Enjoy exceptional eBikes and eCargoBikes trusted by riders across Australia — rated 4.9/5 on Trustpilot. To celebrate, we’re offering special anniversary discounts! Every eBike purchase includes our Best Price Guarantee, 30 days free trial insurance, lifetime support, and a 6-week safety check-up. Ride with confidence. Ride with Dutch Cargo Bike.

eBike Care Package

Exceptional Product and Service

Every eBike Purchase Includes: Best Price Guarantee – We’ll match any lower price you find. 30-Day Free Trial Insurance – Ride worry-free for your first month. Lifetime Support – Our expert team is here for you, whenever you need us. 6-Week Safety Check-Up – A complimentary inspection to keep your eBike in top condition.

Coordonnées de contact

Black Friday Deals up to 60% OFF

Limited stock and time only

4,8

Excellent

TrustScore 5 sur 5

449 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(449)

105 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Desiknio, art on wheels

Great communications, and access to local service support. The bike itself is beautiful, we're lucky to have access to them in Australia through the Dutch Cargo Bikes crew.

21 mai 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you, Desiknio – art on wheels indeed!

We truly appreciate your kind words. The communication and local service support are important pillars of what we aim to offer, and we’re thrilled to represent such a beautifully designed and engineered bike here in Australia. It's a privilege to bring Desiknio's elegance and performance to our local riders.

— The Dutch Cargo Bike team

Noté 5 sur 5 étoiles

Bullitt Bike Business Lease from Dutch Cargo

Thoroughly enjoyed and would recommend the service from Dutch Cargo. Bike was delivered promptly and in person. Everything has worked perfectly and I couldnt be happier.

13 mai 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thanks so much, Thom!

We’re thrilled to hear you’re loving the Bullitt and that everything has been running smoothly. It was a pleasure delivering the bike personally and getting you set up. Really appreciate the recommendation—it means a lot to our team.

Wishing you many happy (and fast!) kilometres ahead. Don’t hesitate to reach out if you ever need anything.

— Jurgen & the Dutch Cargo crew

Noté 5 sur 5 étoiles

Helpful and responsive

A great family owned business - the team at Dutch Cargo were very helpful and responsive

13 mai 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you so much for the kind words!

We’re proud to be a family-owned business, and it means a lot to hear that our team’s support made a difference. Being helpful and responsive is exactly what we aim for—so we really appreciate your feedback.

Always here if you need us again!

— The Dutch Cargo Bike team

Noté 5 sur 5 étoiles

Great bike and the team were really…

Great bike and the team were really friendly.

5 mai 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Hi Sam,
Thanks so much for your kind words! We're thrilled to hear you're loving the bike and that our team made a great impression. If you ever need anything or just want to share where your new wheels have taken you, we’re always here. Enjoy the ride! 🚲😊

— The Dutch Cargo Team

Noté 5 sur 5 étoiles

Very friendly and helpful

Very friendly and helpful. Had a great test ride of a number of electric trikes to find the best for me. Did all they could to help at every stage of purchase and delivery.

13 mai 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Hi Mark,
Thanks so much for the lovely review! We're really glad you enjoyed the test rides and found the right electric trike for your needs. It was a pleasure helping you through the process from start to finish. If you ever need support or just want to share how the trike’s going, we’re always here to help. Enjoy the ride!

— The Dutch Cargo Team

Noté 5 sur 5 étoiles

Fantastic service with prompt delivery…

Fantastic service with prompt delivery interstate. Yoga was very professional to deal with and even organised to have the bike looked over on my side even though I said I would build it myself. Would definitely use again

29 avril 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you so much for your kind words and fantastic feedback! We're thrilled to hear you had a great experience with us and that Yoga was able to make the process smooth and professional for you. We believe in going the extra mile, even across state lines, so you can enjoy your bike with confidence.

We really appreciate your support and look forward to helping you again in the future. Happy riding!

— The Dutch Cargo Bike Team

Noté 4 sur 5 étoiles

Provided a good service for interstate…

Provided a good service for interstate customer. Some emailed queries after sale were not responded to requiring follow up phone calls. Bike was delivered on time as ordered though I was surprised that while all other European languages were catered for no documentation was available in English from the bike’s German manufacturer.

15 avril 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you for your honest feedback and for taking the time to share your experience. We're glad to hear the bike was delivered on time and that you were happy with the overall service.

We do apologise for the missed email responses — that’s not the level of service we aim for, and we appreciate you bringing it to our attention. We’ll definitely review our follow-up process to ensure a smoother experience in the future.

Regarding the documentation, we understand how frustrating it must have been not to have English manuals included. We’re in contact with the manufacturer about this and will ensure we provide digital English manuals or local guides where needed going forward.

Thank you again for your constructive feedback — it helps us improve. We hope you enjoy your new bike and are always here if you need further support.

— The Dutch Cargo Bike Team

Noté 5 sur 5 étoiles

Touring eBike with attitude

Was looking for a touring bike with full suspension and fell in love with the O2Feel Vern FS. Yoga was so helpful with setting it all up and delivering it to me. I am really impressed with this bike that takes eBikes to a new level of enjoyment. I had never heard of this French brand before and I couldn't recommend it more highly. Yoga is organising for the 6-week complimentary service to be done at my place.

18 avril 2025
Avis spontané
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

ank you for your fantastic review! We're so pleased to hear that you’re enjoying your O2Feel Vern FS — it’s truly a special bike that makes every ride a joy.

It’s great to know Yoga took good care of you with the setup, delivery, and organising your complimentary 6-week service at home. We’re proud to offer premium eBikes like O2Feel, and even happier when they find the perfect rider!

Thanks again for your recommendation and happy riding!

Noté 5 sur 5 étoiles

Outstanding Expertise and Unmatched Support Throughout My eBike Journey

Jurgen and Yoga have been incredibly helpful throughout my eBike journey, from the purchasing process to after-sales support. They provided expert advice in selecting the most suitable eBike for my needs and patiently assisted with various post-purchase services, including bike registration and maintenance. Yoga even went the extra mile by recording a video to demonstrate how to securely load the battery onto the bike. Their exceptional service and dedication truly exceeded my expectations.

1 avril 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you so much for sharing your experience! We're delighted to hear that Jurgen and Yoga were able to guide you through your eBike journey and go above and beyond with their support. We always strive to ensure our customers have the best possible experience, from selection to ongoing care. It means a lot to us that their dedication made a difference. Enjoy your ride, and feel free to reach out if you need anything further! 🚴‍♀️🔋

Noté 5 sur 5 étoiles

Purchased Specialized Turbo Como 3.0 IGH

An enjoyable experience purchasing a Specialized Turbo Como 3.0 IGH from Dutch Cargo e-bikes. A great team to deal with. Thanks again👍

22 avril 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thanks so much for your kind words! We're thrilled you had a great experience with the team and are loving your Specialized Turbo Como 3.0 IGH. Enjoy the ride — and don't hesitate to reach out if you ever need anything. 👍🚴‍♂️

Noté 4 sur 5 étoiles

Overall fantastic to deal with

Great team to deal with. Helpful and responsive. A little disappointed to see the bike sustained some superficial damage during transit but to their credit, Jurgen and his team were receptive to feedback in relation to this.

26 mars 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you so much for your kind words and thoughtful feedback. We're really glad to hear you found our team helpful and responsive – that means a lot to us.

We’re sorry again about the superficial damage during transit, and we truly appreciate you bringing it to our attention. Your feedback helps us improve, and we’re always here to make things right. Thanks for your understanding and for giving us the opportunity to respond.

Enjoy the ride, and don’t hesitate to reach out if there’s anything else we can help with! We hope to see more people in Hobart drop the children to school by bike :)

Noté 5 sur 5 étoiles

We had a great experience buying a…

We had a great experience buying a cargo bike at Dutch Cargo! Yoga and Jurgen were incredibly responsive, answered all our questions, and went above and beyond to help us choose the bike that was the perfect fit for our needs. Their after-sales service has also been excellent. Highly recommend!

17 avril 2025
Avis spontané
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Hi Charlotte,

Thank you so much for your lovely review! We're thrilled to hear that you had such a great experience with us. It was an absolute pleasure helping you find the perfect cargo bike, and we're so glad to know that our support has continued to hit the mark after your purchase.

Yoga and Jurgen send their thanks and warm regards—your kind words mean a lot to the whole team. Enjoy every ride, and don’t hesitate to reach out if you ever need anything down the track!

Warmest wishes,
The Dutch Cargo Team 🚲💛

Noté 5 sur 5 étoiles

My enquiry answered quickly

My enquiry answered quickly
Best price
Ordering easy
Freight and tracking super quick
Would certainly deal with this shop again
Thank you

26 mars 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you for the fantastic review!

We’re so glad to hear you found our service fast, easy, and well-priced—just the way we aim to do things. It’s great to know the ordering and delivery process hit the mark for you.

We really appreciate your support and look forward to helping you again in the future!

All the best,
The Dutch Cargo Bike Team 🚲

Noté 5 sur 5 étoiles

Enjoyed dealing with Yoga and the team…

Enjoyed dealing with Yoga and the team at Dutch Cargo. They were patient and helpful while I compared options and made a decision, offered a fair price, and shipped the bike to Hobart for me expediently. Am very happy with the bike and the experience.

10 février 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thanks so much for your kind words!

We're really glad to hear you had a great experience with Yoga and the team. Taking the time to explore your options is so important, and we’re happy we could support you through that process. It’s great to know the bike made it to Hobart smoothly and that you’re loving it!

Enjoy the ride, and we’re here anytime you need us.

Warm regards,
The Dutch Cargo Bike Team 🚲

Noté 5 sur 5 étoiles

Stem as described

Stem as described, great communication, timely arrival. Dutch Cargo e bikes were good to deal with.

25 mars 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thanks for the great review!

We’re glad to hear everything arrived on time and as expected—and that you found our communication and service solid. Always a pleasure to help out!

All the best,
The Dutch Cargo Bike Team 🚲

Noté 5 sur 5 étoiles

We purchased a Nihola Med Gen2 from…

We purchased a Nihola Med Gen2 from Dutch Cargo. We were very happy with the service, the team were communicative and very helpful and the bike is great!

8 mars 2025
Avis spontané
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that you're enjoying your Nihola Med Gen2. It’s a fantastic bike, and we hope it brings you many smooth and enjoyable rides!

If you ever need any support or have any questions, don’t hesitate to reach out. Happy riding!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, timely responses to enquiries and quick freight dispatch. Will happily use Dutch Cargo e-bikes again!

10 février 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you for your kind words! We're thrilled to hear you had a great experience with our service and fast dispatch. We look forward to helping you again in the future—happy riding! 🚴‍♂️✨

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Got bike ready quickly. I love it

22 février 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you for your feedback! We're so glad you love your bike and that we could get it ready for you quickly. Happy riding! 🚲😊

Noté 5 sur 5 étoiles

New to Melbourne, test-driving an O2 Feel

I've had an amazing experience with Dutch Cargo Bikes in Melbourne. As soon as my son started school in our new city, we needed a cargo bike for the daily commute. What caught my eye was that this business is family-owned and run, they have sensory-friendly hours for neurodivergent families. Emmy and Jurgen were extremely helpful. And their subscription model was perfect for these first few weeks while we found a more permanent place to live after moving here. They will most likely be our go-to place for electric bike purchases.

25 février 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our subscription model made your transition to Melbourne a little easier. It was a pleasure helping you find the right cargo bike for your family's needs, and we’re so glad you appreciated our sensory-friendly hours. Wishing you many smooth and enjoyable rides as you settle in—looking forward to seeing you again when you're ready for your next eBike! 🚴‍♀️✨

Noté 5 sur 5 étoiles

I picked up my ebike on subscription on…

I picked up my ebike on subscription on a Saturday and it was ready and waiting. Emmy was really helpful in the week I made my decision, patiently answering questions and offering advice. I have loved riding my ebike over the last 10 days to commute to work and to do some longer riding on the weekend. Best decision and terrific service.

22 février 2025
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Réponse de Dutch Cargo Bike - Melbourne - Flagship Store

Thank you for your wonderful review! We're so happy to hear that your eBike subscription has been a great decision for you. Emmy is fantastic at making sure every rider feels confident in their choice, and we're glad she could help. It’s awesome that you’re enjoying both your commute and weekend rides—exactly what eBikes are made for! Wishing you many more happy kilometers on two wheels. 🚴‍♂️😊

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