Dreadful customer service. wanted to return the item but you have to contact them by mail and they have said they’ll get back to me in a week or so and if I email again I’ll go to the bottom of the... Voir plus
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So far so bad. Product was fine but stopped worked whilst still under warranty. No response to first contact form so having to follow up with another plus email. This is not good enough, and neither... Voir plus
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Voir plus
I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- aussi dans
- Fournisseur d'équipements de chauffage
- Magasin de systèmes de climatisation
Écrit par l'entreprise
For over 20 years, we've been on a mission to make home comfort feel effortless. At Duux, we believe feeling good at home starts with the air around you. Born in the Netherlands, we combine thoughtful Dutch design with innovative technology to create products that bring comfort into everyday life. From chilly winter mornings to warm summer evenings, we're all about making your home feel just right. Our philosophy is simple: comfort should feel good, work effortlessly and look great, too. That's why we create products that combine intuitive functionality, smart technology, energy-conscious design and modern aesthetics. From easy-to-use controls to smart features that put comfort at your fingertips, we believe technology should make life easier, not more complicated. No unnecessary fuss. Just thoughtfully designed solutions that fit naturally into your home and everyday routine. From fans that bring a refreshing breeze on warmer days to electric heaters that keep things cosy when temperatures drop, we're here to make everyday comfort feel effortless. Our dehumidifiers help keep excess moisture under control, while our heated blankets and cushions add a little extra warmth to your favourite moments at home. Whether you're working from home, drying laundry indoors or enjoying a relaxing evening on the sofa, there's a Duux product to help you find your flow. Because whatever the British weather brings, feeling comfortable at home should be the easiest thing in the world. And we'd love to hear what you think! Your feedback helps us learn, improve and keep creating products that make everyday life better. After all, great comfort starts with great experiences. Duux. The Flow of Comfort.
Coordonnées de contact
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Royaume-Uni
- contact@duux.co.uk
- duux.co.uk
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N'a pas répondu aux avis négatifs
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Very quick and easy to order and next…
Very quick and easy to order and next day delivery. Fantastic product.

Réponse de Duux UK | The Flow of Comfort
There are fans and there’s the Duux Whisper Smart Fan
There’s loads of fans, all much of a muchness, so I was a bit sceptical when I read how quiet this is. I mulled it over and decided to give it a try. I was surprised by the result - it’s not just quiet, it’s silent! Astonishing! And it has all the tilt and swivel capabilities so it really is the business. Nothing else like it. Superb.

Réponse de Duux UK | The Flow of Comfort
I bought a replacement remote control…
I bought a replacement remote control for my fan and it doesn't work!

Réponse de Duux UK | The Flow of Comfort
Excellent customer experience
Excellent customer experience, easy purchasing process and shipping was so fast I was stunned. I placed the order before noon, it was shipped same day, and delivered next day. Super fast. As an aside to the purchasing experience, I can say that DUUX floor fans are so quiet, I've seen nothing on the market that compares to the silence when they operate. This is my second fan (first one bought 4.5 years ago) and I'm exceedingly happy with build quality and functionality.

Réponse de Duux UK | The Flow of Comfort
Customer services extremely helpful
Lady at call centre was very helpful. I wanted to buy a replacement remote for my fan but couldn’t find it on line. The lady took the fans details and then she sent me a link so I could order it easily. Fab service.

Réponse de Duux UK | The Flow of Comfort
Really great Product so good we…
Really great Product so good we purchased a second one so quite and powerful and excellent build quality.

Réponse de Duux UK | The Flow of Comfort
Great
Great
Placed my order, and it was delivered the next day.
The fan is called Whisper,(you can see why) So if your looking For a new fan look no more. Its a must buy Its so quiet, Fantastic Fan.

Réponse de Duux UK | The Flow of Comfort
Faulty Whisper Flex fan - no goodwill
My Whisper Flex Smart Fan developed a really annoying ticking/clicking noise from the motor, this is at a low fan speed and without any rotation, making it impossible to sleep through. The fan is just two weeks past the 2-year warranty so I was hoping for some leniency/goodwill from the company, particularly given that it is a product that I only use 3/4 months of the year.
However, the response from customer service was to manipulate the fan to try to fix the problem (it didn't work) and a flat out denial of repair or replacement, just told that spare fan motors are available for purchase, not even a goodwill discount offered.
Questionable product quality and hard-line customer services certainly doesn't have me rushing to make another purchase.

Réponse de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort
I’m a bit of a fan addict
I’m a bit of a fan addict. There can’t be a model I haven’t tried. This is totally silent and excellent wind velocity. Perfect for all night. Five stars from me.

Réponse de Duux UK | The Flow of Comfort
Certainly quiet and reasonably powerful…
The fan is fairly expensive compared with other similar sounding products. However it is certainly quiet and reasonably powerful, especially on it highest setting and I would buy again. It is also easy to move around.

Réponse de Duux UK | The Flow of Comfort
Comfortable sleep at last!
Quick and efficient delivery. At last I can sleep with the fan on as it’s super quiet (my bedroom is like an oven when it’s hot!). Reasonably priced and just as good as the most expensive brand - would highly recommend.

Réponse de Duux UK | The Flow of Comfort
Very quiet
Nice product, nicely packaged in recyclable materials. Fan is very quiet, we can't hear it at all on the low settings l, love this fan. As my wife said: why aren't all fans this quiet!

Réponse de Duux UK | The Flow of Comfort
The product is excellent but the…
The product is excellent but the instructions for assembly were woeful. Tiny diagrams with no clear indication of where items should be installed.
Dodge managed to deliver to the wrong address ( two streets away) and I had to collect the heavy box myself.

Réponse de Duux UK | The Flow of Comfort
Excellent product
Excellent product - probably the best and quietest fan I have ever bought yet it moves substantial volumes of air. Great service with next day free delivery

Réponse de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort
Great product for a good price
Great product for a good price, delivered quickly with no fuss or delivery charge.

Réponse de Duux UK | The Flow of Comfort
Easy to erect and use
Easy to erect and use. Very quite for these hot nights in the bedroom excellent product.

Réponse de Duux UK | The Flow of Comfort
Great experience
A very quick delivery on both fan items. The stand alone fan is amazingly quite at low speeds and quite at high, love the remote that came with both items. The desk top fan is quite at low speeds and slightly noisier at higher but has great all round circulation of air,I use this in the bedroom. A very good experience,delivery and solid made items.

Réponse de Duux UK | The Flow of Comfort
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