Duux UK | The Flow of Comfort Avis 

344
•
TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Dreadful customer service. wanted to return the item but you have to contact them by mail and they have said they’ll get back to me in a week or so and if I email again I’ll go to the bottom of the... Voir plus

Noté 1 sur 5 étoiles

So far so bad. Product was fine but stopped worked whilst still under warranty. No response to first contact form so having to follow up with another plus email. This is not good enough, and neither... Voir plus

Noté 5 sur 5 étoiles

Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Voir plus

Noté 5 sur 5 étoiles

I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électronique
  2. aussi dans
  3. Fournisseur d'équipements de chauffage
  4. Magasin de systèmes de climatisation

Écrit par l'entreprise

For over 20 years, we've been on a mission to make home comfort feel effortless. At Duux, we believe feeling good at home starts with the air around you. Born in the Netherlands, we combine thoughtful Dutch design with innovative technology to create products that bring comfort into everyday life. From chilly winter mornings to warm summer evenings, we're all about making your home feel just right. Our philosophy is simple: comfort should feel good, work effortlessly and look great, too. That's why we create products that combine intuitive functionality, smart technology, energy-conscious design and modern aesthetics. From easy-to-use controls to smart features that put comfort at your fingertips, we believe technology should make life easier, not more complicated. No unnecessary fuss. Just thoughtfully designed solutions that fit naturally into your home and everyday routine. From fans that bring a refreshing breeze on warmer days to electric heaters that keep things cosy when temperatures drop, we're here to make everyday comfort feel effortless. Our dehumidifiers help keep excess moisture under control, while our heated blankets and cushions add a little extra warmth to your favourite moments at home. Whether you're working from home, drying laundry indoors or enjoying a relaxing evening on the sofa, there's a Duux product to help you find your flow. Because whatever the British weather brings, feeling comfortable at home should be the easiest thing in the world. And we'd love to hear what you think! Your feedback helps us learn, improve and keep creating products that make everyday life better. After all, great comfort starts with great experiences. Duux. The Flow of Comfort.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

344 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,2

Tous les avis

(344)

51 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very quick and easy to order and next…

Very quick and easy to order and next day delivery. Fantastic product.

1 août 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Kay,

I'm glad to hear that you had a quick and easy experience ordering with us. Thanks for the feedback!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

There are fans and there’s the Duux Whisper Smart Fan

There’s loads of fans, all much of a muchness, so I was a bit sceptical when I read how quiet this is. I mulled it over and decided to give it a try. I was surprised by the result - it’s not just quiet, it’s silent! Astonishing! And it has all the tilt and swivel capabilities so it really is the business. Nothing else like it. Superb.

29 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi,

Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.

Jack - Customer Experience Team

Noté 2 sur 5 étoiles

I bought a replacement remote control…

I bought a replacement remote control for my fan and it doesn't work!

31 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Andy,

I am very sorry to hear that.

Please do reach out to us at contact@duux.co.uk , so we can assist you with this.

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Order arrived quickly

Order arrived quickly

31 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Vera,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Excellent customer experience

Excellent customer experience, easy purchasing process and shipping was so fast I was stunned. I placed the order before noon, it was shipped same day, and delivered next day. Super fast. As an aside to the purchasing experience, I can say that DUUX floor fans are so quiet, I've seen nothing on the market that compares to the silence when they operate. This is my second fan (first one bought 4.5 years ago) and I'm exceedingly happy with build quality and functionality.

31 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Customer services extremely helpful

Lady at call centre was very helpful. I wanted to buy a replacement remote for my fan but couldn’t find it on line. The lady took the fans details and then she sent me a link so I could order it easily. Fab service.

30 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi,

Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to pass this feedback onto the rest of the team.

Jack - Customer Experience Team


Noté 5 sur 5 étoiles

Really great Product so good we…

Really great Product so good we purchased a second one so quite and powerful and excellent build quality.

30 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Gary,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Great

Great
Placed my order, and it was delivered the next day.
The fan is called Whisper,(you can see why) So if your looking For a new fan look no more. Its a must buy Its so quiet, Fantastic Fan.

30 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Alan,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

Noté 2 sur 5 étoiles

Faulty Whisper Flex fan - no goodwill

My Whisper Flex Smart Fan developed a really annoying ticking/clicking noise from the motor, this is at a low fan speed and without any rotation, making it impossible to sleep through. The fan is just two weeks past the 2-year warranty so I was hoping for some leniency/goodwill from the company, particularly given that it is a product that I only use 3/4 months of the year.

However, the response from customer service was to manipulate the fan to try to fix the problem (it didn't work) and a flat out denial of repair or replacement, just told that spare fan motors are available for purchase, not even a goodwill discount offered.

Questionable product quality and hard-line customer services certainly doesn't have me rushing to make another purchase.

6 août 2024
Avis spontané
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Leonardo,

Thanks for getting back in touch. Although the fan was out of the 2 year warranty we did review this and honour a replacement for you after our conversation.

If you have any further queries please get in touch and we will be more than happy to assist further.

Si - Customer Experience Team

Noté 5 sur 5 étoiles

Speedy service

Speedy service, excellent product

29 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Richard,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

I’m a bit of a fan addict

I’m a bit of a fan addict. There can’t be a model I haven’t tried. This is totally silent and excellent wind velocity. Perfect for all night. Five stars from me.

29 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Marilyn,

Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so.

Jack - Customer Experience Team

Noté 4 sur 5 étoiles

Certainly quiet and reasonably powerful…

The fan is fairly expensive compared with other similar sounding products. However it is certainly quiet and reasonably powerful, especially on it highest setting and I would buy again. It is also easy to move around.

28 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Ray,

I'm so glad to hear that you are enjoying your Duux fan! Thank you for sharing the review.

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Comfortable sleep at last!

Quick and efficient delivery. At last I can sleep with the fan on as it’s super quiet (my bedroom is like an oven when it’s hot!). Reasonably priced and just as good as the most expensive brand - would highly recommend.

26 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Elizabeth,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team


Noté 5 sur 5 étoiles

Very quiet

Nice product, nicely packaged in recyclable materials. Fan is very quiet, we can't hear it at all on the low settings l, love this fan. As my wife said: why aren't all fans this quiet!

25 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Christopher,

We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Noté 4 sur 5 étoiles

The product is excellent but the…

The product is excellent but the instructions for assembly were woeful. Tiny diagrams with no clear indication of where items should be installed.
Dodge managed to deliver to the wrong address ( two streets away) and I had to collect the heavy box myself.

25 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi,

I am very sorry to hear about the issues with delivery. We will make sure to log this with our courier to ensure this doesn't happen again.

In regards to the manual, thank you for your feedback on this, I will feed this back to the manufacturer to look into improving.

I am glad to hear that you are enjoying using your Duux product none the less!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Excellent product

Excellent product - probably the best and quietest fan I have ever bought yet it moves substantial volumes of air. Great service with next day free delivery

23 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Edward,

We are thrilled to hear that you are enjoying using your Duux fan! Thanks for the review.

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Easy and quick delivery

Easy and quick delivery

24 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Great product for a good price

Great product for a good price, delivered quickly with no fuss or delivery charge.

23 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Robin,

I'm glad to hear that you have had a great experience with Duux! Thank you for the review.

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Easy to erect and use

Easy to erect and use. Very quite for these hot nights in the bedroom excellent product.

22 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi,

Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!

Jack - Customer Experience Team

Noté 5 sur 5 étoiles

Great experience

A very quick delivery on both fan items. The stand alone fan is amazingly quite at low speeds and quite at high, love the remote that came with both items. The desk top fan is quite at low speeds and slightly noisier at higher but has great all round circulation of air,I use this in the bedroom. A very good experience,delivery and solid made items.

22 juillet 2024
Logo de Duux UK | The Flow of Comfort

Réponse de Duux UK | The Flow of Comfort

Hi Stephen,

Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.

Jack - Customer Experience Team

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