Dreadful customer service. wanted to return the item but you have to contact them by mail and they have said they’ll get back to me in a week or so and if I email again I’ll go to the bottom of the... Voir plus
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So far so bad. Product was fine but stopped worked whilst still under warranty. No response to first contact form so having to follow up with another plus email. This is not good enough, and neither... Voir plus
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Voir plus
I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- aussi dans
- Fournisseur d'équipements de chauffage
- Magasin de systèmes de climatisation
Écrit par l'entreprise
For over 20 years, we've been on a mission to make home comfort feel effortless. At Duux, we believe feeling good at home starts with the air around you. Born in the Netherlands, we combine thoughtful Dutch design with innovative technology to create products that bring comfort into everyday life. From chilly winter mornings to warm summer evenings, we're all about making your home feel just right. Our philosophy is simple: comfort should feel good, work effortlessly and look great, too. That's why we create products that combine intuitive functionality, smart technology, energy-conscious design and modern aesthetics. From easy-to-use controls to smart features that put comfort at your fingertips, we believe technology should make life easier, not more complicated. No unnecessary fuss. Just thoughtfully designed solutions that fit naturally into your home and everyday routine. From fans that bring a refreshing breeze on warmer days to electric heaters that keep things cosy when temperatures drop, we're here to make everyday comfort feel effortless. Our dehumidifiers help keep excess moisture under control, while our heated blankets and cushions add a little extra warmth to your favourite moments at home. Whether you're working from home, drying laundry indoors or enjoying a relaxing evening on the sofa, there's a Duux product to help you find your flow. Because whatever the British weather brings, feeling comfortable at home should be the easiest thing in the world. And we'd love to hear what you think! Your feedback helps us learn, improve and keep creating products that make everyday life better. After all, great comfort starts with great experiences. Duux. The Flow of Comfort.
Coordonnées de contact
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Royaume-Uni
- contact@duux.co.uk
- duux.co.uk
3,2
Moyen
344 avis
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Great delivery time and product.
Bought a fan from Duux. It was in offer at a better price than anywhere else. It was delivered the next day and the fan is excellent. I am impressed by the service from ordering to receiving it and also the quality of the product itself.
10 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Alison,
Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Duux from start to finish.
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Alfred,
We're thrilled to hear that you are enjoying using your fan. Thanks for the 5 stars!
Jack - Customer Experience Team
Great offer price on a whisper flex…
Great offer price on a whisper flex fan. Delivery was very quick and the product itself is great, easy to use and quiet.
12 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Graham,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Jack - Customer Experience Team
The fan worked very well,and very easy…
The fan worked very well,and very easy to assemble. However the wi-fi pairing and connection to alexa hardly ever works.
12 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Bill,
I am sorry to hear of this issue. You should not be occurring any issues with your WiFi pairing, so please reach out to us, if you would like us to investigate this.
In regards to the Alexa connectivity, Duux are aware of this issue, and are currently working on resolving this as soon as possible!
Apologies for any inconvenience caused by this.
Jack - Customer Experience Team
Amazing
I order my fan on a Saturday & was here next day Sunday ~ amazing!
I'm so very pleased compact size, lovely looking & I can now sleep as this fan very quiet. Let's out soothing cool air & great having remote & all options.
I would highly recommen. Thank you 💕
10 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Catherine,
Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!
Jack - Customer Experience Team
Excellent fast delivery and I’m…
Excellent fast delivery and I’m overjoyed with the fan. It’s gorgeous!
10 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi James,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Great fan purchase
Being disabled and not working I took advantage of your sale prices. The fan arrived on time. As I have various medical conditions the fan suits me perfectly. It is very quiet and from what I gather is not too much usage on power. It oscillates and moves the air around perfectly and I can sit on my sofa and still feel the breeze coming from the fan. All in all a great purchase and I’m extremely happy with it.
10 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Ann,
Thank you for your positive review! We’re thrilled to hear that your fan has exceeded your expectations.
Jack - Customer Experience Team
My Duux Silent fan no longer rotates horizontally!
Dear customer service!
Thanks for informing me that the fan is broken otherwise i wouldn’t figure that out!
My question is why u want me to send you the proof of purchase and then ask me to contact the seller since you already know that the warranty is expired.
My grandfather has a cheep fan from the 70s that still work and this one that costs 200 Euros with the battery has to break so soon. If the vertical function was broken i could live with it but without the horizontal function the thing is almost useless.
I can see on the internet that i,m not the only one with this issue (which i,m sure you are already aware of!)
I was about to get a Xiaomi fan but i decided give Duux a chance which i now regret and this purchase will definitely be my last one from this brand, plus i will for sure write a review about this and warn other about buying any Duux product.
I,m sure most of the positive reviews here are paid reviews!
9 août 2024
Avis spontané
Réponse de Duux UK | The Flow of Comfort
Hi,
I am sorry to hear that you have had a bad experience with your Duux fan.
I noticed that you mentioned you purchased this in Euros, which indicates that you did not purchase from us. I also cannot see any correspondence from yourself with us. Please reach out to the retailer in which you purchased from, as we are the UK retailer for Duux.
Jack - Customer Experience Team
Saw this product in a store but they an efficient service …
Saw this product in a store but they didn’t have the colour so I went directly to this company I ordered it and it got delivered very quickly
6 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Simon,
Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Great fan and very quiet
Great fan. Very quiet, which is what we wanted for use in the bedroom. Looks good too. A bit pricey, but well worth the money.
2 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Jack - Customer Experience Team
Prompt delivery
Prompt delivery , customer service line helpful however was given some incorrect information which delayed the issue I had which was frustrating but hopefully now sorted
3 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi.
I am very sorry to hear that you received some incorrect information, however, I am glad to hear that it has now been resolved.
Thanks for the review.
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Jackie,
I'm glad to hear that you have had a great experience with DUUX! Thank you for the review.
Jack - Customer Experience Team
This product is useless
This product is useless. Will not connect to the WiFi. I have tried everything suggested. Watched numerous videos yet nothing. This seems to be a ongoing issue that's not being resolved across the board. It connected to WiFi for a week then stopped. I've paid the extra money for the smart function. It shouldn't be this difficult to get the product to connect to WiFi. So frustrating as I wanted to purchase a second product but I am totally put off now. I would not recommend this product as without the smart function it's a highly overpriced fan.
10 août 2024
Avis spontané
Réponse de Duux UK | The Flow of Comfort
Hi,
I am very sorry to hear that you are experiencing issues with your app.
This should not be occurring, so please do reach out to us at contact@duux.co.uk, so we can assist you with this.
Jack - Customer Experience Team
My fan arrived yesterday and doesn’t…
My fan arrived yesterday and doesn’t work!
I’ve emailed Duux customer service, but no response.
There’s a heatwave this weekend, so I’ll have to buy a new fan. Obviously not from this company. I only bought it because Which had given it such an excellent review.
If Duux answer this, please give me my money back and pick up this useless thing
Update: I’ve now got to go on a trek for a mile and take this heavy fan to the DHL pickup point, to return it.
Don’t deal with this company!
8 août 2024
Avis spontané
Réponse de Duux UK | The Flow of Comfort
Hi Patricia,
I am sorry to hear that you received a faulty fan. I can only apologize for any inconvenience caused by this.
I can, however, see that all of your emails to us have been responded too within 24 hours. I can also see that your nearest DPD drop off point is 0.1 miles away from your address, so please do reach out to us, if you are having any difficulties locating this.
Jack - Customer Experience Team
Great for sleeping
Easy website, rapid delivery, and love the product - it’s truly silent on setting number 1 and is perfect for sleeping through the warm nights.
2 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!
Jack - Customer Experience Team
Excellent customer service
Excellent customer service. The fan arrived with two small parts missing. I sent an email to customer service. They responded quickly and the parts arrived a few days later. This is the second fan I have purchased. Would highly recommend
1 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Anne,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Peter,
We are glad to hear that you have had a smooth process ordering our products. Thank you for the review!
Jack - Customer Experience Team
Very pleased with the fan
Very pleased with the fan - it lives up to its name! Astonishingly quick delivery. And the quality of the product justifies the price.
1 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Peter,
We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!
Jack - Customer Experience Team
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