Dreadful customer service. wanted to return the item but you have to contact them by mail and they have said they’ll get back to me in a week or so and if I email again I’ll go to the bottom of the... Voir plus
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So far so bad. Product was fine but stopped worked whilst still under warranty. No response to first contact form so having to follow up with another plus email. This is not good enough, and neither... Voir plus
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Voir plus
I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- aussi dans
- Fournisseur d'équipements de chauffage
- Magasin de systèmes de climatisation
Écrit par l'entreprise
For over 20 years, we've been on a mission to make home comfort feel effortless. At Duux, we believe feeling good at home starts with the air around you. Born in the Netherlands, we combine thoughtful Dutch design with innovative technology to create products that bring comfort into everyday life. From chilly winter mornings to warm summer evenings, we're all about making your home feel just right. Our philosophy is simple: comfort should feel good, work effortlessly and look great, too. That's why we create products that combine intuitive functionality, smart technology, energy-conscious design and modern aesthetics. From easy-to-use controls to smart features that put comfort at your fingertips, we believe technology should make life easier, not more complicated. No unnecessary fuss. Just thoughtfully designed solutions that fit naturally into your home and everyday routine. From fans that bring a refreshing breeze on warmer days to electric heaters that keep things cosy when temperatures drop, we're here to make everyday comfort feel effortless. Our dehumidifiers help keep excess moisture under control, while our heated blankets and cushions add a little extra warmth to your favourite moments at home. Whether you're working from home, drying laundry indoors or enjoying a relaxing evening on the sofa, there's a Duux product to help you find your flow. Because whatever the British weather brings, feeling comfortable at home should be the easiest thing in the world. And we'd love to hear what you think! Your feedback helps us learn, improve and keep creating products that make everyday life better. After all, great comfort starts with great experiences. Duux. The Flow of Comfort.
Coordonnées de contact
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Royaume-Uni
- contact@duux.co.uk
- duux.co.uk
3,2
Moyen
344 avis
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arrived with a broken wheel and not performing well so far
My Bora arrived with a broken wheel. Not a big deal, but not a good start. After an hour and a half of running it in a small bedroom at 17 degrees Celsius, I got the first “frost buildup” warning… the unit has had “P1” (defrosting) warnings/stoppages multiple times in the first 10 hours of running… not encouraging… it’s also a big 30L unit but has struggled to bring humidity down in the small bedroom from 64% to 57% over those 10 hours (target set at 50%). The humidity gauge also seems a bit erratic and is inconsistent with two separate humidity gauges that I’ve put in the room to check (they’re just cheap Amazon devices but are consistently within 1% of each other whilst the Bora number fluctuates significantly). Over the 10 hours it hasn’t yet filled the container, but it is getting to about 3/4 full… so maybe on pace for 2L per day? It’s day one, but I’m not feeling optimistic. On the plus side, it looks nice and isn’t too loud. The app is simple and works.
7 décembre 2024
Réponse de Duux UK | The Flow of Comfort
Thank you for your honest feedback regarding our Bora, much appreciated! If you would have any questions about any of our products feel welcome to reach out to our support at any time!
Si- Customer Experience Team
Excellent product and efficient delivery
Excellent product and really efficient delivery. I ordered my dehumidifier on a Friday and received it the next day on Saturday afternoon!
29 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Loft
Quick delivery and the heater really does what it claims heats a 30 square meter loft space in about 20 to 30 minutes very impressive
29 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Nice heater
Had a problem with the app so had to contact Duux which was successfully sorted. Instructions supplied with heater not clear enough.
27 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Great small, portable heater…
We were looking for a portable heater and we definitely picked well with the Duux 360. It’s small, light and stays fairly warm - so it’s easy to move from room to room when needed. The app is really useful too and allows you to control the heater remotely. The only, minor, issue for me is that on its two highest setting it’s quite loud…just have turn the TV volume up a bit 😁
18 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Si- Customer Experience Team
Very good with in one day 20L tank full…
Very good with in one day 20L tank full it sucks the moisture very pleased with purchase
23 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
i have received the use heater I am…
i have received the use heater I am very disappointed with my order deal
21 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
I am sorry to hear of your disappointment regarding the discount. I can see that the item you ordered was already on a great offer which means that any further 10% is not eligible. We do try to make this as clear as possible when signing up, as well as when you receive the discount code itself. However we take this feedback and will look to review to see how we can make this clearer.
Si- Customer Experience Team
Ordering procedure simple and delivery…
Ordering procedure simple and delivery as expected. Remote works perfectly.
19 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Quick delivery and it’s such a…
Quick delivery and it’s such a brilliant piece of equipment . We bought the dehumidifier and it dries my clothes so quickly .. it’s fantastic
18 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Great experience from ordering to…
Great experience from ordering to receiving the dehumidifier the next day. Really pleased.
14 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Si- Customer Experience Team
Smart Heater Fan 5 Stars
I received my smart heater fan, I already own the cooling fan so love the brand.
However the plug pin was damaged and made it unusable.
I returned it but because I didn’t want to wait until they examined it before they sent a replacement I ordered another -
So waiting for a refund.
The heater fan is fantastic, I use the setting to come on in the morning and am able to switch on from the App.
Brilliant product & company
13 novembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Worst buy ever.
Worst buy ever.
False advertising at its best, I bought this yesterday for the 'works with google' features. Only to discover the cloud connection problems have been on-going since August!!!
Clearly you don't want to make money, on this finding I'm returning this rubbish and I'll be reporting this this as false advertisement for failure to provide a clear and "flawless experience" as you put it on the packaging!
12 novembre 2024
Avis spontané
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review. Feedback is very important to us so that we know what we need to work on in the future so thank you for flagging this up to us.
Si- Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for your positive review!
Si- Customer Experience Team
brilliant machine
brilliant machine, we are using the app to control it and it works lovely...
22 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave us this feedback!
Jade - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for the 5 stars! We really appreciate it.
Jade - Customer Experience Team
Duux WiFi app is very poor.
WiFi app very poor. Use heater in manual mode. The fact that the device was able to be connected by WiFi was reason for purchase. My fault I should have checked reviews of the app as well as heater.
20 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for the review. If you are experiencing any issues regarding connecting your heater, please feel free to reach out to our Customer Service team through contact@duux.co.uk.
Jade - Customer Experience Team
Terrible customer service/usless app
Terrible customer service. Cannot contact anyone. E mailed with no reply. Unit was initially damages, returned, hasn't worked since we tried it. Won't connect to the app. Useless to us.
15 janvier 2024
Réponse de Duux UK | The Flow of Comfort
Good Afternoon Robert.
Thank you for getting in touch. I am sorry you have had trouble contacting us. I have searched our system and cannot find any correspondence since January where it looks as though the issue at the time was resolved.
We are more than happy to assist you further, please call us at your earliest convenience on this number 0330 058 9400 or email directly at contact@duux.co.uk. We are open between 8am and 5pm, Monday to Friday and reply to all emails within 24 hours.
I look forward to hearing from you end hopefully resolving this issue.
Si - Customer Experience Team
Smart clean contemporary heater.
Easy to order. Competitive price. Came very quickly and fabulous eco.friendly packaging.
Heater looks clean and smart.
Easy to use and heats up quickly.
Thankyou.
14 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi Jane,
Thank you for your positive review!
Si- Customer Experience Team
Great products at amazing prices
Great products at amazing prices. Easy to order and quick delivery
9 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi Ellen,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
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