Dreadful customer service. wanted to return the item but you have to contact them by mail and they have said they’ll get back to me in a week or so and if I email again I’ll go to the bottom of the... Voir plus
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So far so bad. Product was fine but stopped worked whilst still under warranty. No response to first contact form so having to follow up with another plus email. This is not good enough, and neither... Voir plus
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Voir plus
I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- aussi dans
- Fournisseur d'équipements de chauffage
- Magasin de systèmes de climatisation
Écrit par l'entreprise
For over 20 years, we've been on a mission to make home comfort feel effortless. At Duux, we believe feeling good at home starts with the air around you. Born in the Netherlands, we combine thoughtful Dutch design with innovative technology to create products that bring comfort into everyday life. From chilly winter mornings to warm summer evenings, we're all about making your home feel just right. Our philosophy is simple: comfort should feel good, work effortlessly and look great, too. That's why we create products that combine intuitive functionality, smart technology, energy-conscious design and modern aesthetics. From easy-to-use controls to smart features that put comfort at your fingertips, we believe technology should make life easier, not more complicated. No unnecessary fuss. Just thoughtfully designed solutions that fit naturally into your home and everyday routine. From fans that bring a refreshing breeze on warmer days to electric heaters that keep things cosy when temperatures drop, we're here to make everyday comfort feel effortless. Our dehumidifiers help keep excess moisture under control, while our heated blankets and cushions add a little extra warmth to your favourite moments at home. Whether you're working from home, drying laundry indoors or enjoying a relaxing evening on the sofa, there's a Duux product to help you find your flow. Because whatever the British weather brings, feeling comfortable at home should be the easiest thing in the world. And we'd love to hear what you think! Your feedback helps us learn, improve and keep creating products that make everyday life better. After all, great comfort starts with great experiences. Duux. The Flow of Comfort.
Coordonnées de contact
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Royaume-Uni
- contact@duux.co.uk
- duux.co.uk
3,2
Moyen
344 avis
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Easy to order….well made cover……but!
Easy to order……..and the cover fits perfectly……but was it really necessary to require a signature for cover for our fan…….? We were happy to wait in to provide a signature when we ordered our fan, as this was an expensive item. This isn’t a complaint…..just a comment!
9 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi Angela,
Thanks you for taking the time out to leave us this review. We would hate for anything to happen to your item once it leaves our building so we try to ensure all deliveries are accounted for and arrive safely.
Thank you for the feedback.
Si - Customer Experience Team
Great heaters
Great heaters. Warms the room up a treat. So good we bought 2 as presents for relatives as well as our 2 ;)
5 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
A very good purchase.
Bought a DUUX whisper fan to use in the bedroom.
It's brilliant. Very silent, speed settings and use of remote is great. Managed to damage the remote early days but was easy to replace via the DUUX website and not too expensive.
2 octobre 2024
Réponse de Duux UK | The Flow of Comfort
Hi
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux whisper fan.
Si- Customer Experience Team
Very Good Product
Very Good Product. Very quiet. The only thing I do not like is the fan stand is quite low. The fan could have been adjustablde to height to at last one feet higher to allow air to circulate at face and chest level. Also this is to facilitate more fan air circulation when lying on the bed.
18 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.
Si- Customer Experience Team
Arrived promptly and the product is…
Arrived promptly and the product is whisper quiet just as the name suggests.
16 septembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Si- Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Fan.
Si- Customer Experience Team
Great product best money I've ever…
Great product best money I've ever spent. Whisper smart and quick delivery
11 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Paul,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Poor customer service
The remote works fine but I returned it as I found the missing remote. Customer service is rather slow and at times unresponsive. I've been waiting for more than a month for a refund
9 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Faizah,
Thank you for reaching out, know that this issue has now been resolved, but I can only apologies for the delay in receiving you r refund. Unfortunately the item couldn't be located once returned. However after you had notified us of this we did refund you ASAP.
Thank you again for your patience and if you have any further queries please let us know.
Si- Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Phillip,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Duux Globe
The Duux globe is a good fan. I love the design and the size. It feels very sturdy and robust and it is very powerful. I only have a couple of complaints. The first is that the LEDs on the base are really bright so I have had to tape over them when I use it at night. The second is that there aren’t enough settings. The fan goes from 1, barely blowing and almost inaudible, to 2, blowing really hard and being significantly louder. There needs to be a middle setting between these two. I already have the Duux Whisper floor fan & use the gentle noise to help me sleep, but that isn’t an option with this fan as my partner finds setting 2 way too loud and strong but setting 1 is too quiet for me.
4 septembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi Pip,
Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism regarding the Globe Fan settings will be referred back to the manufacturer.
Jack - Customer Experience Team
Stylish product, exceeded expectations.
Speedy delivery of a stylish, quality fan. Duux's DXCF03UK arrived well packaged and was easy to assemble using the instructions provided. The fan is a modern stylish design which looks really smart and high-end. The fan is responsive, quiet and effective. I especially like the "natural" mode, which slightly varies the air flow to feel like a natural breeze! This fan was a Which? recommended buy, and it still exceeded my expectations. Even my extremely particular boyfriend is impressed. I love it!
2 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper Fan!
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Dave,
We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!
Jack - Customer Experience Team
1. 'WHICH' recommended!!??
1. Faulty remote control.
2. Should have had my tapemeasure to hand prior to ordering - the fan model I got; even after extending it, was short.
3. Some of the components e.g. fan cover & related parts were of cheap quality.
1 septembre 2024
Réponse de Duux UK | The Flow of Comfort
Hi Stephen,
Thank you for taking the time to leave us this review. I can see that as soon as you notified us of the issue with the remote we sent you a replacement out straight away. I hope that this is now working as it should.
We will pass your comments onto the relevant teams to ensure the quality of our items are maintained at a high quality.
Si- Customer Experience Team
Excellent service and delivered on time
Excellent service and delivered on time
More than happy 😊
31 juillet 2024
Réponse de Duux UK | The Flow of Comfort
Hi Peter,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Réponse de Duux UK | The Flow of Comfort
Hi Valerie,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Bought it for my son
Bought it for my son, he really likes it, it’s quite and powerful.
31 juillet 2024
Réponse de Duux UK | The Flow of Comfort
Hi Bharat,
We're thrilled to hear that your son is enjoying using his fan. Thanks for the 5 stars!
Jack - Customer Experience Team
Ordering process easy and design of…
Ordering process easy and design of website very good. Products are of good quality.
24 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi Andrew,
We’re glad to hear that you found the ordering process easy. Thank you for your positive review! 😊
Jack - Customer Experience Team
This is the best fan ever so quiet and…
This is the best fan ever so quiet and give wonderful cool air.
Love it
18 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Jack - Customer Experience Team
Terrible customer service
Emailed about Fan not working the day after it arrived still have not heard back over 7 working days later, unsure how I will be able to return for a refund at this point, terrible customer service
28 août 2024
Réponse de Duux UK | The Flow of Comfort
Hi William,
I am sorry to hear that you have received a faulty fan.
Unfortunately, I am unable to see any emails from yourself to us, so please check that it is contact@duux.co.uk who you have emailed.
I have just reached out to you via email, to assist in returning this.
Jack - Customer Experience Team
Outstanding customer service.
Outstanding customer service.
I ordered a duux whisper fan from Fashion world catalogue and it was missing the remote. I reached out to Duux direct rather than sending item back and reordering and they kindly sent a remote control which came the next day. Quick email response and Outstanding friendly customer service. The fan is amazing quality and worth every penny, best on the market.
Thank you Duux
30 août 2024
Avis spontané
Réponse de Duux UK | The Flow of Comfort
Hi Vicki,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
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