Dyce Energy Avis 

As per a recent review, my contract ended in November, I am still owed the money that the account was in credit at the end of contract, I've contacted them several times, with the same response "it can take 45 days" and we'll email you a timeline from our finance department, still nothing nearly 7 months later, very poor !

Always easy to deal with and hope to be a long standing customer

My energy contract ended on Jan 1 2025. I was owed £881 due to a ridiculous estimate used on my final bill (rather than the meter reading I supplied). I was told the refund would take 45 days to be processed….which is outrageous and yet it still hasn’t been processed. Called today and could not provide me with an answer but will email me a response from their finance department - avoid this company, they do not operate fairly.

If i have a problem i know I can contact someone who can sort it out

Thanks Dan & Becky

Megan was extremely helpful at Dyce and very clear. The whole experience was great from start to finish, The service has been perfect :)

Wayne Bruck what a fantastic guy he has really been there for me fabulous with the communications and sorting things out. Would highly recommend this guy 10 out of 10 Wayne for the courtesy emails and keeping me in the loop.

Although I have experienced some problems with Yu coming on board, this has been alleviated by one employee, Wayne Bruck who has been most helpful

Great service by Dan Bannet, always willing to offer great service to customers, I would highly recommend dyce energy.

All very confusing. Bills come from another company. They over estimate every bill even though meter readings are submitted.

Your staff was brilliant and explained everything very clearly

Easy to submit meter readings

Dan Bennett has been extremely helpful and guided me through the process. He gave me very good advice and did not make me feel pressured into renewing. it was nice to speak to an actual person who made sense

Spoke to the Direct Sales manager recently and would give 10 stars if I could. Very professional, Always on time when he said he would call, Extremely honest and genuine, he could definitely teach my sales team a thing or 2. Watch out Dyce as I am planning on poaching.

Dan Bennet could not be more helpful, talked us through the quote and very good to work with.

Fast responses! Keep it up
Managed to get hold of some copy bills for a client, quickly and efficiently we noticed the readings were incorrect, and when raised, Dyce have rectified the problem efficiently,

I have been dealing with Dan Bennet at Dyce, and this is possibly the most helpful person that I have spoken to for a long time.

His customer service is absolutely excellent.

Well done.

Spoke to Dan Bennett who was great Talked me through the prices and options he had a great knowledge and good advice without being pushy.
We have dealt with Dyce for many years and cant fault there service

Thank you to Dan Bennett for sorting our Gas renewal, who has been very helpful with any queries and ensured we are happy and have received everything we need to regarding the new contract. Making this pain free is a real bonus for anyone who is really busy so thank you :) it is much appreciated!

needed to renew gas contract,Dan Bennett, made it super easy and was very professional. i renewed the contract and signing was made simple.
Dan is always on the other end of the phone for any queries its good not having to go through some huge call centre and speak to 10 different people before sorting things out.