Dyce Energy Avis 

Very poor experience where the staff are poorly trained and give inaccurate information

Responded and resolved query quickly - human touch not just computer and AI generated generic response.

Very quick to respond to queries and very helpful. instructions to change password very clear.
Also, put all 3 accounts on 1 log in which is very helpful

Raised a billing query on a Friday.

Answered on the Monday

I rarely leave reviews, but Becky absolutely deserves one.

I originally signed up with Dyce Energy, where Becky works, but shortly afterwards the billing was taken over by Yü Energy. Unfortunately, dealing with Yü Energy has been incredibly frustrating, with billing issues that seemed to go round in circles.

Throughout the whole process, Becky has been outstanding. She has followed through on everything she promised, chased up issues on my behalf, kept me informed, and worked tirelessly to get the billing corrected. Nothing was ever too much trouble, and she genuinely cared about getting the problem resolved.

In a situation that could have been a complete nightmare, Becky was the one person I could rely on. Her professionalism, communication, and dedication have been exceptional from start to finish.

Yü Energy may have caused the headaches, but Becky has been an absolute gem. A real credit to Dyce Energy, and I can’t thank her enough for all her help.

Thank you, Becky!

Becky was very efficient & helpful.
Requested information sent immediately.
Above & beyond expectations.

That was the fastest action I have received from any supplier for a request. No five day wait, it did not even hit a five hour wait.

The agent that actioned was Becky.
Thank you Becky.

Thank you for sorting this out and for putting up with me contacting you so often throughout the process.

Again i would like to give a shout out to Becky and Lauren show them my appreciation for all the help and support they have given me. They have both gone above and beyond, and I'm incredibly grateful for everything they have done.

Thank you again for your patience, kindness, and dedication. I genuinely couldn't have got through this process without their help

Becky - From customer Support Team, professional, and easy to communicate with. She handle queries promptly and provide clear information when required. Overall, a reliable supplier with good customer service. :-)

I received excellent customer service from Becky

The team at Dyce are outstanding, they get issues resolved as a matter of urgency and offer a great service all round.

Lauren and Becky have been amazing with the support needed on the account and have sorted our query with urgency and constant communication

Fast, efficient service. The staff are extremely helpful, reliable and always willing to go over and above.

Good Services and friendly TPI Management Team

Exceptional turnaround on queries!

Dyce sorted a customers problem within 24 hours and provided clear resolution.

Very happy with the customer service

Unethical Business Practices and Breach of Contract

Dice Energy is demonstrating a severe lack of professional integrity and transparency in its operations. There are systemic issues that both prospective employees and customers should be aware of:

• Commission Withholding: The company has failed to honor its financial obligations to its staff, systematically withholding earned commissions without valid justification.

• Deceptive Pricing: They engage in "bait and switch" tactics, conning customers by promising highly competitive energy rates that they are either unable or unwilling to deliver once the agreement is signed.

• Contractual Violations: Most alarmingly, Dice Energy has been observed changing utility prices halfway through fixed-term contracts. This is a direct violation of standard consumer protection practices and contractual law.

Verdict:
Avoid this company at all costs. Their business model appears to rely on deception and the exploitation of both their workforce and their client base. If you are currently affected, it is highly recommended to report them to the relevant Energy Ombudsman or trading standards authority

Excellent service! Lauren and her team are truly amazing.
They resolved my issue right away. I would definitely give them five stars.