Dyce Energy Avis 

When a bill looks to be as it usually is, and then there is a massive hike in usage, it should be easy to think, this doesn't look right, let's check it BEFORE sending it out,
My experience has meant an inordinate amount of usage in ONE DAY - more than a week's normal usage was sent out giving me a bill of almost 4 times my usual monthly bill I have reported it and as such nothing has been found, yet I do expect the excessive amount will be taken which should be stopped from being called until the bill is more as it should be.

Lauren is a most helpful advisor and always replies promptly. She has been most helpful in resolving my queries.

Thank you, Lauren.

Sincere thanks to Sajid at the YU Energy bookings team, for going the extra mile to ensure that our smart gas meter installation was scheduled as 'first call' to fit in with our staff commitments. This was most helpful and much appreciated.

The customer advisor was quick to help and ensure my query was investigated as well as obtain information whilst on the call which meant we got to a speedier resolution. All details were provided within ten minutes of the phone call which helps massively given the complex nature of the query.

Always great service from the TPI and Tender team at Dyce!

Great customer service and my issue resolved quickly ……. 10/10

Nice speedy resolution to a simple query, the way it should be. I wish other suppliers would be as efficient. Thanks Team.

One star lost due to the customer portal not allowing me to carry out a simple request myself. However when emailing customer services a polite, efficient customer services agent (Lauren) dealt with my request very well. A slight misunderstanding on info required, however when clarified Lauren rectified immediately. Great job Lauren. Thank you.

Lauren in customer services was very helpful, she responded and resolved our issue very quickly.
Thank you

Excellent advice and customer service from Becky.

Lauren was very helpful, and pleasant and was able to sort our issue very quickly, thank you!

This company is one of the worst company's I have ever had the misfortune of dealing with.

Our previous company had a bill of £2200 for gas,
We then created a new company and did a change of tenancy, they then billed the new company £5200 for that same period!

It took months for the change of tenancy to go through and 7 months just to get a final invoice, in that time we had to chase them multiple times by phone and by email.
They told us our pay as you go meter was paying off debt but then they said it wasn't, then they said we had £4000 credit then they said we didn't.

Because of the time its taken they have kept us in out of contract rates and not even offered us a new contract, they never explained how any of it would work or extra charges, we once rang them for a bill and they told us they cant provide one and sent us to YU energy, YU energy then told us they cant provide one and sent us back to Dyce energy!

We would be happy to settle the existing bill that we owed but instead they are clearly a deceptive company looking to make money from unsuspecting customers, Avoid like the plague!

Helpful staff listened to my problem and dealt with it while still online

Rubbish company rubbish communication, rubbish customer service

FAO Megan & Becky, Both have amazing attention to detail, both respond to queries extremely quick and both are always on hand to help.

A pleasure to deal with everyday and make work that little bit easier.

Fantastic lady I spoke with, sorted my issue quickly and emailed me as requested too. Much better than the first guy I spoke to...
She is one to keep hold of!

A quick response to my email which answered my query fully.