First spoke to Dan B last year and after chewing his ear off about poor service from a supplier I shall not name, Dan signed us up with far better rates and I’m glad to say we’ve renewed again. A plea... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wayne Bruck sorted out my problem with accessing the account immediately & efficiently. I'm only sorry that my church didn't stay with DYCE (it found someone else cheaper) as DYCE personnel have alway... Voir plus
L'entreprise a répondu
I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW... DYCE has been like a breath of fresh air giving me a full... Voir plus
L'entreprise a répondu
Both myself and my customers have recieved nothing but fantastic service from Dyce to date. All processes are customer led and should an issue arise they are dealt with professionally and quickly. Meg... Voir plus
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Compagnie gazière
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Fournisseur de gaz industriels
- Services aux entreprises
Écrit par l'entreprise
Dyce Energy is a UK based energy provider, we offer affordable business electricity and gas products to companies across the UK. Our range of tariffs is designed to give you the flexibility to find the perfect solution for your business. We have specialised tariffs and processes for large and small businesses, so you can feel confident you’re getting the best business energy for your needs. We understand the complexities and demands that come with running a large business or one that has multiple sites. If you run a large organisation, we can offer you a range of flexible products to suit your specific needs and requirements including half hourly meters. We are more than just a supplier, We want to get to know you, to help your business grow. Our ethos is that if you grow, we grow. We believe in access of information, which is why we’ve created Your Energy Online a dedicated customer portal to help you manage your energy costs via your computer, smart phone or tablet. We aim to offer competitive prices and simple energy plans for businesses. We are committed in helping develop a positive relationship with our customers, partners and suppliers. Every business needs a basic set of values, right? We’re no different. What drives us every day is our customer satisfaction, but at the base of all that we do is our values.
Coordonnées de contact
B3 Patrick Tobin Business Park, Bolton Road, Wath Upon Dearne, S63 7LL, Rotherham, Royaume-Uni
- 01709 357315
- enquire@dyce-energy.co.uk
- dyce-energy.co.uk
4,3
Excellent
207 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
cant see the bills on line
cant see the bills on line
Had a rant about this but got a great email back explaining things
Thanks and I’ve updated the trustpilot review
14 août 2025
Réponse de Dyce Energy
Good morning Mr Holland, thank you for leaving the constructive feedback for us. You will receive an email shortly regarding the feedback.
Thank you for promptly forwarding me…
Thank you for promptly forwarding me invoice I request.
14 août 2025
Réponse de Dyce Energy
Good afternoon Susie, thank you for stopping by to leave us a great review based on our customer service :)
Réponse de Dyce Energy
Good morning Alam, thank you for taking the time to leave us a great review based on our customer service.
No response to emails
No response to emails
Calls just ring out .
No explanation
To queries .
11 août 2025
Réponse de Dyce Energy
Good morning Lee, thank you for the feedback, we have emailed you for more information so we can resolve this for you.
Thirty minutes waiting for someone…
Thirty minutes waiting for someone 'racing to pick up'. Calling as the billing is a dog's dinner and if the smart meter doesn't tell them what they expect, they make it up!
11 août 2025
Avis spontané
Réponse de Dyce Energy
Good morning Andrew, thank you for leaving the feedback for us, we have emailed you for more information so we can resolve this for you.
When it goes wrong, it can be sorted!
I received a telephone call concerning a not so pleasant experience over billing. After many queries, emails and conversations, my problem was sorted. It transpire it wasn't Dyce's fault and neither was it mine. However I must commend two particular people who helped me through this in a most professional and kind manner. These were Becky and Wayne. The former gave much needed kindness and understanding in a calming manner, and the latter for his patience in listening to me ramble on and give him the history of my experience without trying to blame anyone. His explanation of what actually happened isn't a story made up to shut up a complainer, but a factual one which speaks of truth and honesty. A very good attribute brought to the company by Becky and Wayne. The problem has resolved itself making me a very happy bunny!! Thank you Becky and Wayne. You are Stars !!
7 août 2025
Avis spontané
Réponse de Dyce Energy
Good morning Mal, thank you for stopping by to leave an amazing review for our customer service. We are glad we could put this right to your satisfaction. We have passed your compliments on to Becky & Wayne :)
Go with Dyce once for best services and prices.
Dyce Energy Customer service and sales team are very supportive with fastest resolution of any query and complaints.
28 juillet 2025
Réponse de Dyce Energy
Good afternoon Sarah, thank you for dropping by to leave us an amazing review based on our service :)
Réponse de Dyce Energy
Good morning Erjon, thank you for taking the time to leave us a fantastic review based on our customer service :)
Réponse de Dyce Energy
Good afternoon Alison, thank you for stopping by to leave us an amazing review based on our customer service :)
Great customer service from Becky.
23 juillet 2025
Réponse de Dyce Energy
Good afternoon Mike, thank you for taking the time to leave us a great review for Becky, we have passed on your kind words.
Thank you Becky
Despite it being an unusual situation, I must praise the commitment and professionalism shown by Becky, from the Customer Support Team, in resolving a long-standing issue for one of my tenants. She kept up to date on the case, responded to calls and emails, and was always friendly and efficient. A real credit to the Dyce Energy team.
22 juillet 2025
Réponse de Dyce Energy
Good morning, thank you for taking the time to leave a fantastic review for Becky. We have passed on your compliments :)
Réponse de Dyce Energy
Good afternoon, thank you for taking the time to leave us a great review based on our customer service.
A problem with my bill.
I rang Dyce Energy today and the phone was answered within a few seconds.
Wayne answered my call and he resolved a problem with my bill in a very professional manner.
2 juillet 2025
Avis spontané
Réponse de Dyce Energy
Hi Andrew, thank you for taking the time to leave an amazing review! We have passed on your compliments to Wayne.
Réponse de Dyce Energy
Good afternoon, thank you for leaving us the contrsuctive feedback which we will take onboard to improve our customer service. We have sent you an email regarding the matter so we can resolve this for you.
Great support with payment difficulties
Made contact with Wayne Bruck, Customer Service and Complaints Manager, when we had issues with payments. We are a small independent Nursing Home specialising in Mental Health & Learning Disabilities and totally reliant on local authority and health funding. Our funding and payment due on our gas bill did not coincide so we had to cancel our DDR. Wayne was sympathetic to our position, offered reassurance and didn't make me feel as though I was trying to avoid payment. He responded to emails in a timely manner and always very courteous and friendly. He supported us with a payment plan and we have been able to clear the account. Thank you Wayne.
18 juin 2025
Avis spontané
Réponse de Dyce Energy
Good afternoon Mandy, thank you for dropping by and leaving the amazing review for Wayne, we have passed on your compliments and we are glad that everything is resolved for you.
Jamie at Dyce handled my enquiries with…
Jamie at Dyce handled my enquiries with efficiency, respect and total professionalism, whilst remaining friendly and approachable. She was able to rectify everything to my satisfaction. She's a credit to them!
17 juin 2025
Réponse de Dyce Energy
Good afternoon Alyson, thank you for taking the time to leave Jamie a review based on her customer service. We have passed on your amazign feedback to Jamie :)
Quick response to query
17 juin 2025
Réponse de Dyce Energy
Good afternoon Kay, thank you for stopping by to leave us a great review based on your experience with us today.
Spam emails
They keep sending spam emails even after requesting not to be contacted again.
Edit: lol, I’m complaining about emails, and they ask me to send them an email :D
11 juin 2025
Avis spontané
Réponse de Dyce Energy
Good afternoon Tomas, i am sorry to hear this and thank you for raising this with us. Please contact us at billing@dyce-energy.co.uk and we will work with you to resolve the matter swiftly.
Réponse de Dyce Energy
Good afternoon Ian, thank you for dropping by to leave us a fantastic review. We really appreciate your compliments and look forward to keep providing you with excellent customer service.
Réponse de Dyce Energy
Good morning Nicola, thank you for stopping by to leave us a great review based on our customer service to you. We are glad that we answered all your questions :)
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