Dyce Energy Avis 

Overcharged for the electricity used due to estimated billing. We sold our business on the 10th November 2023 and were billed up to the end of the month (even when we provided a final meter read). Today 13/12/2024 over a year later we have still yet to receive our overpayment of £347.97. The final bill received on the 28/03/2024 (with corrected reads) shows the account in credit but its like trying to get blood out of a stone.

Emails are ignored & not answered and their phoneline goes to an answering machine to which no call is returned.

I highly suggest to anyone looking for a energy supplier to avoid DYCE. We used them because they were cheaper but I wish I went with a main supplier now and paid a little extra for peace of mind.

I have found that all of my time dealing with Dyce Energy has been an absolute pleasure. They are very polite and helpful and always try their best to accommodate every request. They always go above and beyond.

John Gilfillan
Sales Manager Utili-Tay

Since changing from Dyce to YU, it has been a complete shambles.
Hugely incorrect estimated bills sent after actual readings sent. £9k more than what I had used.

Fees added to the incorrect bills after I terminated the direct debit, to be told on the phone they would be removed next they sent debt collectors to the premises after 3 hours of phone calls & 15 emails sent to try to rectify.
Finally it gets resoled and the following month another radically high estimated bill after actual reading sent. Ombudsman has been contacted.

Additional information requested, account number is 2000236777

Poor communication, missing invoices, fail to respond to queries.... confusion whether we are now with yu energy shambles

A very friendly local bunch who know what they're talking about. Every interaction I've had with different members of staff has been delightful. Highly recommend Dyce Energy.

Have been with this lot for 2 months after allowing a broker to sort out my deal for this year. It turns out they're not actually the supplier, they're just a 3rd party agent for Yu Energy.
In 20 years of running businesses I've never encountered such bad service and buck passing. Steer clear. They've told me everything is the fault of Yu Energy who in turn passed me back to this lot.
They were supplied with accurate and up to date opening readings and monthly readings thereafter. Despite all of that they've sent estimated readings for all bills so far. To add insult to injury they can tell me the readings that I've given them but they tell me they're unable to apply them!!! These are suppposed to be a utility company!!! They can't give accurate bills despite being given readings!!! What else do you need to know?!!?!
I'm sure all business owners are acutely aware of the importance in these difficult economic times of managing cashflow. If this is the case for you then steer clear of Dyce. I'd give them zero stars if I could.

Had five months of delay and procratinations from Dyce Energy's Change of Tenancy Team with the problems compounded by the " merger" with Yu Energy. Customer sent letters citing iminent court action for unpaid bills from Yu Energy when they hadn'treceived any invoices at all from Dyce Energy. Spoke to Amber who quickly researched the issues, immediately contacted Yu Energy with the result that the court case has been dropped immediately and seemingly matters are moving in the right direction. Thank you Amber for your professionlism, patience and for moving so quickly. Kind Regards, SteveWestcott

Wayne was very professional and helpful, an asset to your company.

TP13

Call was answered quicky and friendly by Wayne (TP13)
He didn't hesitate to help me promptly and quickly and help me with my query
Very happy with his customer service

Completely incompetent energy supplier, unable to issue a single correct bill in 9 months. I have asked to leave on the basis they are unable to run my account properly and they want to charge me extra for this.
I made an official complaint 2 months ago that they refuse to recognise, frankly they should be banned from the UK energy market.

Calls were answered promptly and politely. Notes made clearly so when calling back people knew what issue was and it was dealt with so smoothly it was a pleasure to do business with them.

just want to say Megan is a pleasure to deal with very fast and efficient and always great to chat too, great knowledge to on the energy market and gets things at a great speed,

cheers Megan your a star
employee reference is tp16

Amazing personable servie

Makes a refreshing change

Dan and Meg are great to deal with, queries are always answered promptly and efficiently.

I would Like to say its been an absolute pleasure dealing with both Dan W and Megan getting a Change of tenancy sorted in a very timely fashion and getting bespoke quotes over, both a credit to your company :)

Great customer service experience.
Thank you for the help, I have always had excellent service from Dyce.
Employee TP13 👍

No problem with supply (albeit very expensive) until the end of my contract when they suddenly became utterly unprofessional. Gave the wrong reading to the next supplier at contract end, sent a threatening email when I didn't pay an invoice that they have no right to send because they no longer supply, do not reply to emails and now, over three months later, still refuse make one five minute phone call to my current supplier to agree the reading they cocked up in the first place. How anyone can run a business so incompetently is extraordinary.

This was my first experience of Dyce Energy and I was really impressed with Wayne the guy I spoke with was polite really helpful and went above and beyond to help me sort out my direct debit and also reset my password he was very patient!

Very helpful, answered all my questions and queries

Good Customer Service
Answered phone call relatively quickly, very polite, very helpful, sorted the problem out, stayed on the line while everything was sorted at my end.